Investigating the Effects of Knowledge Management Processes on Human Resource Management with Emphasis on the Mediating Role of Knowledge Utilization (Case study: Razi Customs of West Azerbaijan Province)

Subject Areas : Biannual Journal of Value Chain Management

havaej Moghbeli, ¹ , sirous Fakhimi Azar ²

1 - Department of Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran.
2 - Assistant Professor, Department of Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran.

Received: 2021-07-05 Accepted : 2021-07-05 Published : 2019-02-20

Keywords: Knowledge Sharing, knowledge production, knowledge storage, knowledge utilization, human resource performance,

Abstract :

The purpose of this study is to investigate the effects of knowledge management processes on human resource management with emphasis on the mediating role of knowledge utilization. The statistical sample of this research includes all managers and employees of Razi Customs of West Azerbaijan Province in the number of 110 people. The present research is descriptive-correlational in terms of data collection method and is applied in terms of purpose. Library-field method has been used to collect relevant information in the form of a questionnaire. The presented model and the information obtained from the questionnaires were analyzed through SMART PLS software. Finally, the results show that knowledge production has a positive and significant effect on knowledge sharing and knowledge utilization and also the effect of knowledge storage on knowledge utilization is significant. Knowledge sharing also has a significant effect on knowledge utilization. Therefore, according to the results of this study, knowledge sharing and knowledge utilization leads to improved human resource performance.