نقش میانجی رضایت شغلی کارکنان در رابطه بین سرمایه‌های فکری و بهره‌وری نیروی انسانی (مورد مطالعه: بانک تجارت منطقه شمال غرب شهر تهران)
محورهای موضوعی : مدیریت بازرگانی
سعید صیادی
1
,
راحله چمنی فرد
2
,
امین نیک پور
3
1 - استادیار، گروه مدیریت، واحد کرمان، دانشگاه آزاد اسلامی، کرمان، ایران
2 - دانشجوی دکتری، گروه مدیریت دولتی، واحدکرمان،دانشگاه آزاداسلامی،کرمان،ایران
3 - دانشجوی دکتری مدیریت دولتی، باشگاه پژوهشگران جوان و نخبگان، واحد کرمان، دانشگاه آزاد اسلامی، کرمان، ایران
کلید واژه: رضایت شغلی, بهره‌وری نیروی انسانی, سرمایه فکری, بانک تجارت,
چکیده مقاله :
هدف از این پژوهش، بررسی تأثیر سرمایه های فکری و رضایت شغلی کارکنان بر بهره‌وری نیروی انسانی در بانک تجارت منطقه شمال غرب شهر تهران می باشد. پژوهش حاضر از نوع پژوهش های توصیفی- همبستگی است که به روش پیمایشی انجام شده است. همچنین این پژوهش از نظر هدف، کاربردی می‌باشد. جامعه آماری پژوهش، شامل کلیه کارکنان شعب بانک تجارت منطقه شمال غرب شهر تهران بوده و تعداد 260 نفر مطابق با جدول مورگان به عنوان حجم نمونه انتخاب شدند. ابزار گردآوری اطلاعات، پرسش نامه های سرمایه فکری، رضایت شغلی و بهره‌وری نیروی انسانی می باشد. برای تجزیه و تحلیل داده ها از روش آمار توصیفی و استنباطی (مدل یابی معادلات ساختاری مبتنی بر تحلیل مسیر) استفاده شد و داده ها از طریق نرم افزارهای SPSS و LISREL مورد تجزیه و تحلیل قرار گرفتند. یافته های پژوهش نشان داد که سرمایه فکری علاوه بر تأثیر مستقیم، به صورت غیرمستقیم و از طریق رضایت شغلی نیز بر بهره‌وری نیروی انسانی تأثیر می‌گذارد و شدت تأثیر غیرمستقم از مستقیم بیشتر است.
The purpose of this study is determining the impact of intellectual capitals and employee job satisfaction on employee productivity in North West Tejarat Bank of Tehran City. The research is a kind of correlation-descriptive study that has been conducted through the survey method. Also, the research is an applied one regarding its objective. The statistical population of the research included all the employees in North West Tejarat Bank of Tehran City, and 260 persons were selected as the sample according to Morgan’s table. The data gathering tools were the questionnaires of intellectual capital, job satisfaction and employee productivity. To analyze the data, we used descriptive and inferential statistics (structural equation modeling through path analysis), and the data were analyzed through SPSS and LISREL softwares. The findings of the research showed that intellectual capital, besides its direct impact, exerts an indirect impact on employee productivity through the mediation of job satisfaction and the intensity of the indirect impact is significantly higher than that of the direct impact.
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- Anvari Rostami, A. A., Rostami, M. R. (2003). The Evaluation of Models and Methods for Measuring and Valuing Intellectual Capital of Companies. The Iranian Accounting and Auditing Review, 34, 51-76, (In Persian).
- Azizi, Sh., Shafiei Rudposhti, M. (2012). Application of the Kano Model to Identify Effective Factors on Improving the Productivity of Female Managers in the Education (Case: Education Area One in Tehran City). Semi-Annually Pazhuheshname-Ye Zanan (Womem’s Studies), 6, 71-93, (In Persian).
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- Doostdar, M., Rezaei Kelidbari, H., & Masumi, M. (2014). Examining the Impact of Intellectual Capital on Employees’ Job Satisfaction (Case Study: State Banks of Rasht). International Journal of Management and Humanity Sciences. 4, 1672-1677.
- Ekwe, M. C. (2013). Effect of Intellectual Capitals on Employee Productivity of Banks in Developing Economies: The Nigeria experience. Research Journal of Finance and Accounting. 11, 139-149.
- Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equations Models with Unobservable Variables and Measurement Error. Journal of Marketing Research. 1, 39-50.
- Chupani, H., Zare Khalili, M., Ghasemi, A., & Gholamzade, H. (2012). The Evaluation of Relationship Between Intellectual Capital with Organizational Innovation (Case Study: Development Insurance Company). Journal of Innovation and Creativity in Human Science, 1, 27-58, (In Persian).
- Gholipour Soleymani, A. & Azadedel, M. R. (2001). The Basics of Organizational Behavior. Tehran: Varasteh, (In Persian).
- Gupta, O., & Roos, G. (2001). Mergers and Acquisitions Through an Intellectual Capital Perspective. Journal of Intellectual Capital. 3, 297-309.
- Hersey, H., & Goldsmith, M. (1980). A Situational Approach to Performance Planning. Training and Development Journal, 11.
- Ileanu, B. V., & Tanasoiu, O. E. (2008). Factors of the Earning Functions and their Influence on the Intellectual Capital of an Organization. Journal of Applied Quantitative Methods. 4, 366-374.
- Jahani, E., Azizian, N., Hajinia, M., & Khaki, S. (2013). The relationship Between Job Satisfaction and Productivity of Staff Members at Ilam University Jihad. The First National Conference on Accounting and Management (In Persian).
- Khaki, Gh. (2007). Productivity Management (with an analytical approach to it in the organization). Tehran: Kuhsar, (In Persian).
- Khaki, Gh. (2011). Research Methodology with a Dissertation Approach. Tehran: Baztab, (In Persian).
- Longo, M., & Mura, M. (2011). The effect of Intellectual Capital on Employees' Satisfaction and Retention. Journal Information and Management. 7, 278-287.
- McGill, T. P. (2006). Harnessing Intellectual Capital: A Study of Organizational Knowledge Transfer. PhD Thesis. California: Touro University.
- Mirsepasi, N. (2013). Human Resource Strategic Management and Labor Relations. Tehran: Mir, (In Persian).
- Mohammadi Pirasteh, S. M. B., Jalilian, H., & Mirzaei, H. (2011). The Relationship Between Intellectual Capital and Productivity in the Banking Industry (Case Study: Lorestan Province Banks). Monetary And Financial Economics, 7, 203-234, (In Persian).
- Moghimi, S. M. (2006). Organization and Management of Research Approach. Tehran: Termeh, (In Persian).
- Nazem, F., & Sadeghi, O. (2012). Modeling Productivity based on Intellectual Capital in the Public Sector of Educational Administration. Proceedings of the 9th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning.
- Nikpour, A., & Salajge, S. (2012). The Role of Organizational Agility in Job Satisfaction of Employees. Journal of Management, 66, 31-36, (In Persian).
- Nosratpanah, S., Hasani, K., & Yazdi, O. (2012). The Relationship Between Quality of Work Life and Human Resource Productivity. Human Resource Management Researches, 1, 189-206, (In Persian).
- Rezaei Horandi, H., & Siadat, S. A. (2010). Investigating the Relationship Between Job Satisfaction with the Productivity of Banking Officers of the National Bank of Iran. Third Conference on Administrative Improvement, (In Persian).
- Rezghi Shirsavar, H., Musavi, M. M. (2011). The Relationship Between Job Satisfaction and Productivity of Employees Employed in the Medical Unit of Islamic Azad University, Tehran. Management Strategies in Health System, 3 & 4, 19-27, (In Persian).
- Roos, G., & Roos, J. (1997). Measuring Your Company’s Intellectual Performance. Long Range Planning, 3, 413-426.
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- Aghel, Gh., & Lagzian, S. (2008). Investigating the Relationship Between Job Satisfaction and Customer Satisfaction in Service Industries. Quarterly of Saderat Bank, 46, 89-92, (In Persian).
- Anvari Rostami, A. A., Rostami, M. R. (2003). The Evaluation of Models and Methods for Measuring and Valuing Intellectual Capital of Companies. The Iranian Accounting and Auditing Review, 34, 51-76, (In Persian).
- Azizi, Sh., Shafiei Rudposhti, M. (2012). Application of the Kano Model to Identify Effective Factors on Improving the Productivity of Female Managers in the Education (Case: Education Area One in Tehran City). Semi-Annually Pazhuheshname-Ye Zanan (Womem’s Studies), 6, 71-93, (In Persian).
- Bontis, N. (1998). Intellectual capital: An exploratory study that develops measures and Models. Management Decision. 2, 63-76.
- Doostdar, M., Rezaei Kelidbari, H., & Masumi, M. (2014). Examining the Impact of Intellectual Capital on Employees’ Job Satisfaction (Case Study: State Banks of Rasht). International Journal of Management and Humanity Sciences. 4, 1672-1677.
- Ekwe, M. C. (2013). Effect of Intellectual Capitals on Employee Productivity of Banks in Developing Economies: The Nigeria experience. Research Journal of Finance and Accounting. 11, 139-149.
- Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equations Models with Unobservable Variables and Measurement Error. Journal of Marketing Research. 1, 39-50.
- Chupani, H., Zare Khalili, M., Ghasemi, A., & Gholamzade, H. (2012). The Evaluation of Relationship Between Intellectual Capital with Organizational Innovation (Case Study: Development Insurance Company). Journal of Innovation and Creativity in Human Science, 1, 27-58, (In Persian).
- Gholipour Soleymani, A. & Azadedel, M. R. (2001). The Basics of Organizational Behavior. Tehran: Varasteh, (In Persian).
- Gupta, O., & Roos, G. (2001). Mergers and Acquisitions Through an Intellectual Capital Perspective. Journal of Intellectual Capital. 3, 297-309.
- Hersey, H., & Goldsmith, M. (1980). A Situational Approach to Performance Planning. Training and Development Journal, 11.
- Ileanu, B. V., & Tanasoiu, O. E. (2008). Factors of the Earning Functions and their Influence on the Intellectual Capital of an Organization. Journal of Applied Quantitative Methods. 4, 366-374.
- Jahani, E., Azizian, N., Hajinia, M., & Khaki, S. (2013). The relationship Between Job Satisfaction and Productivity of Staff Members at Ilam University Jihad. The First National Conference on Accounting and Management (In Persian).
- Khaki, Gh. (2007). Productivity Management (with an analytical approach to it in the organization). Tehran: Kuhsar, (In Persian).
- Khaki, Gh. (2011). Research Methodology with a Dissertation Approach. Tehran: Baztab, (In Persian).
- Longo, M., & Mura, M. (2011). The effect of Intellectual Capital on Employees' Satisfaction and Retention. Journal Information and Management. 7, 278-287.
- McGill, T. P. (2006). Harnessing Intellectual Capital: A Study of Organizational Knowledge Transfer. PhD Thesis. California: Touro University.
- Mirsepasi, N. (2013). Human Resource Strategic Management and Labor Relations. Tehran: Mir, (In Persian).
- Mohammadi Pirasteh, S. M. B., Jalilian, H., & Mirzaei, H. (2011). The Relationship Between Intellectual Capital and Productivity in the Banking Industry (Case Study: Lorestan Province Banks). Monetary And Financial Economics, 7, 203-234, (In Persian).
- Moghimi, S. M. (2006). Organization and Management of Research Approach. Tehran: Termeh, (In Persian).
- Nazem, F., & Sadeghi, O. (2012). Modeling Productivity based on Intellectual Capital in the Public Sector of Educational Administration. Proceedings of the 9th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning.
- Nikpour, A., & Salajge, S. (2012). The Role of Organizational Agility in Job Satisfaction of Employees. Journal of Management, 66, 31-36, (In Persian).
- Nosratpanah, S., Hasani, K., & Yazdi, O. (2012). The Relationship Between Quality of Work Life and Human Resource Productivity. Human Resource Management Researches, 1, 189-206, (In Persian).
- Rezaei Horandi, H., & Siadat, S. A. (2010). Investigating the Relationship Between Job Satisfaction with the Productivity of Banking Officers of the National Bank of Iran. Third Conference on Administrative Improvement, (In Persian).
- Rezghi Shirsavar, H., Musavi, M. M. (2011). The Relationship Between Job Satisfaction and Productivity of Employees Employed in the Medical Unit of Islamic Azad University, Tehran. Management Strategies in Health System, 3 & 4, 19-27, (In Persian).
- Roos, G., & Roos, J. (1997). Measuring Your Company’s Intellectual Performance. Long Range Planning, 3, 413-426.