ارائه الگوی ممیزی مدیریت دانش در وزارت نفت
محورهای موضوعی : تحقیقعطااله جابرانصاری 1 , عباس خورشیدی 2 , علیرضا عراقیه 3 , علی اکبر خسروی بابادی 4 , سعید مرادی 5
1 - دانشجوی دکتری مدیریت آموزشی، گروه مدیریت آموزشی، واحد اسلامشهر، دانشگاه آزاد اسلامی، اسلامشهر، ایران
2 - استاد گروه مدیریت آموزشی، واحد اسلامشهر، دانشگاه آزاد اسلامی، اسلامشهر، ایران
3 - دانشیار گروه مدیریت آموزشی، واحد تهران مرکز، دانشگاه آزاد اسلامی، تهران، ایران
4 - دانشیار گروه مدیریت آموزشی، واحد اسلامشهر، دانشگاه آزاد اسلامی، اسلامشهر، ایران
5 - استادیار گروه مدیریت آموزشی، واحد اسلامشهر، دانشگاه آزاد اسلامی، اسلامشهر، ایران
کلید واژه: مدیریت‌دانش, ممیزی‌مدیریت دانش, مدل‌مفهومی‌ممیزی‌مدیریت دانش, الگوی‌ممیزی مدیریت دانش, وزارت نفت,
چکیده مقاله :
پژوهش حاضر با هدف ارائه الگوی ممیزی مدیریت دانش در وزارت نفت ایران انجام که از لحاظ اهداف کاربردی و از نظر داده‌ها، آمیخته اکتشافی (کیفی-کمی) و از نظر نوع مطالعه در بعد کیفی، داده بنیاد خود‌ظهور و در بعد کمی، پیمایشی مقطعی است. جامعه‌کیفی پژوهش شامل صاحب‌نظران و خبرگان حوزه آموزش اعم از اساتید دانشگاه‌ها و مدیران عالی وزارت نفت بوده و حجم نمونه متشکل از جامعه کارکنان ستادی براساس روش نمونه‌گیری تصادفی طبقه‌ای و جدول مورگان تعداد 324 نفر (زن 163و مرد 161) بدست آمده است. در این پژوهش برای جمع‌آوری داده‌ها و اطلاعات لازم از دو نوع ابزارِ مصاحبه نیمه ساختاریافته و پرسشنامه محقق‌ساخته استفاده شده‌است. روایی‌صوری و محتوایی پرسشنامه مورد تأیید قرار‌گرفت. ضریب آلفای‌کرونباخ برای پرسشنامه 90/0 به دست آمد. تجزیه و تحلیل داده در بعد کیفی، به مدد کد‌گذاری باز، محوری و انتخابی از طریق مصاحبه، فن دلفی، و بارش فکری انجام شد که 5 بعد (اهداف‌شغلی، مربی، محیط، دانشجو، محتوا، مدیریت)، 13مؤلفه و80 شاخص در بعد کیفی برای الگوی ممیزی مدیریت دانش نهایی شد و بعد کمی در دو بخش: 1-توصیف‌داده‌ها 2-تحلیل‌داده‌ها، تجزیه و تحلیل شد. یافته‌های پژوهش مؤید این مطلب است که اجرای فرآیندهای مدیریت دانش در وزارت نفت همچون سازمان‌های دیگر بدون داشتن یک الگوی ممیزی مدیریت دانش اختصاصی و پویا، محکوم به شکست خواهد بود. که با عنایت به بررسی ابعاد، مؤلفه‌ها و شاخص‌های ممیزی‌مدیریت دانش، الگوی مذکور احصا و ارائه شد.
The present study was conducted by presenting a knowledge management audit model in the Ministry of Oil of Iran. which in terms of practical objectives and in terms of data, exploratory mix (qualitative-quantitative) and in terms of type of study in qualitative dimension, self-emergence data and quantitatively, cross-sectional survey Is. The qualitative population of the study included experts in the field of education, including university professors and senior managers of the Ministry of Petroleum. The sample size consisted of the staff of the staff based on stratified random sampling method and Morgan table of 324 people (163 females and 161 males). In this study, two types of semi-structured interview tools and a researcher-made questionnaire were used to collect the necessary data and information. The face and content validity of the questionnaire was confirmed. Cronbach's alpha coefficient for the questionnaire was 0.90. Qualitative data analysis was performed with the help of open, pivotal and selective coding through interviews, Delphi technique, and brainstorming in 5 dimensions (career goals, coach, environment, student, content, management), 13 components and 80 indicators in the dimension. Qualitative was finalized for the knowledge management audit model and then quantitatively analyzed in two parts: 1- Data description 2- Data analysis. The research findings confirm that the implementation of knowledge management processes in the Ministry of Petroleum, like other organizations without a specific and dynamic knowledge management audit model, will be doomed to failure. The model was calculated and presented by examining the dimensions, components and indicators of knowledge management auditing.
خورشیدی، عباس(1393). ارزشیابی آموزش، تهران: یسطرون.
رحمنی، اعظم (1394). بررسی نقش مدیریت دانش در توانمندسازی روانشناختی معلمان زن مقطع ابتدایی شهر تهران. پایان‌نامه کارشناسی‌ارشد، رشته مدیریت آموزشی. دانشگاه آزاد اسلامی واحد علوم و تحقیقات تهران.
مهدوی، محمدمهدی (1392). ارائه مدل کاربردی ممیزی‌دانش با رویکرد فازی. پایان‌نامه کارشناسی‌ارشد، دانشکده مهندسی فنی و مهندسی. دانشگاه قم.
محمدی، لیلا (1391). ممیزی‌دانش پژوهشگاه علوم و فناوری اطلاعات ایران. پایان‌نامه کارشناسی‌ارشد، رشته علوم کتابداری و اطلاع رسانی. تهران: دانشگاه علامه طباطبایی.
نویدی، فاطمه (1397). ممیزی‌دانش در سازمان های پروژه محور به سوی یک مدل مفهومی. پایان‌نامه کارشناسی‌ارشد، دانشگاه فردوسی مشهد.
Alwan, M. H., Bin, H. j., Zainuddin, S., & Noor, H. (2015). Generic Model for Knowledge Audit to Enhance Process-based Knowledge. International Journal of Engineering and Technical Research (IJETR), 15(1): 279-282.
Aris, E. P., & Ayuso, B. L. (2010). A Methodology for the Auditing of Technological Knowledge Management. In: Cruz-Cunha MM, editor. Social, Management, and Organizational Dimensions of Enterprise Information Systems. Portugal: Business science reference, 3(4): 134-156.
Clark, D. (2019). Knowledge. Retrieved November 15, 2011, from http://www.nwlink.com/~Donclark/knowledge/knowledge.html.
Clarke, R. (2019). "Knowledge." Retrieved 2 April 2011, 2008, from http://www.anu.edu.au/people/Roger.Clarke/SOS/Know.html.
Cordy, E. (2018). Introduction to Knowledge Management. Retrieved November 20, 2011, from http://www.communityknowledge.co.uk/ kmaIntro/index.htm.
Chi, W. C, Percy L., & Wee. B. (2011). Knowledge Audit with Intellectual Capital in the Quality Management Process: An Empirical Study in an Electronics Company on ResearchGate, Electronic Journal of Knowledge Management, 9(2): 98-116.
Chowdhury, N. (2015). Supporting product Innovation Through Knowledge Audit, Studies in Business and Economics, 18(1): 69-84.
Emerald, G. (2006). "Knowledge management: much more than a technology exercise." Strategic Direction, 22(1): 16-18.
Tobias, N. (March 2018). European Guide to good Practice in Knowledge Management -Part 4: Guidelines for Measuring kma. from
Fralinger, B., & Karesen, C. (2007). Organizational Culture at the University Level: A study Using The OCAI Instrument. Journal of College Teaching & Learning 4(11):128-136.
Gottschalk, P. (2012). Strategic Knowledge Management Technology. J. T. Mehdi Khosrow-pour, Amanda Appicello, Michele Rossi, Ingrid Widitz, Idea Group Publishing.
Henczel, S. (2018). The Information Audit as a First Step Towards Effective Knowledge Management.
Hylton, A. (2005). Build Your Knowledge Audit Awareness. Retrieved 23 March 2011, 2008, from http://www.thestep.gr/trainmor/dat/%7B727027bb-af4a-4b9bbd87-86dd1b528132%7D/article.pdf.
Henczel, S. (2000). The Information Audit as a First Step Towards Effective Knowledge Management. INSPEL, 34(2000): 210-226
Khorshidi, A. (2015). Training Evaloution. Tehran: Yasteroun. [In Persian].
Kim, S., H. Hwang. (2003). A Process-Based Approach to Knowledge Flow Analysis: A Case Study of a Manufacturing Firm. Knowledge and Process Management, 4(10): 260-276
Lingham, L. (2006). Knowledge audit. Retrieved December 2, 2011, from http://en.allexperts.com/q/Management-Consulting2802/ knowledge-audit. htm.
Mahdavi, M, M. (2014). Provide a practical model of knowledge auditing with a Phasiss approach. Master's thesis. Qom- University, Faculty of engeenireng [In Persian].
Makambe, Ushe. (2015). A Knowledge Audit of a Higher Education Institution: A Core Process Approach. International Journal of Economics, Commerce and Management United Kingdom, 3(6): 814-831.
Mmakwena, M., & Jacqueline, N. (2018). An analysis of the knowledge audit methodology: a case study on the national school of government. Standing Conference of Eastern, Central and Southern African Library,18(9): 423-434
Mohammadi, L. (2013). Knowledge audit of Iran Institute of Information Science and Technology. Master's thesis. Allameh-Tabatabei University, Faculty of Psychology and Educational Sciences [In Persian].
Malcik, M., & Kantor, C. (2014). Know Map as a New System in the Assessment and Management of Knowledge. International Journal of Computer and Information Technology, 3(4): 799-804.
Malhotra, Y. (2004). Why Knowledge Management Systems Fail Ennablers and Constraints of Knowledge Managemet in Human Enterprises. Retrieved 20 November, 2011, from http://www.brint.org/Why kma SFail.htm.
Navidi, F. (2019). Knowledge audit in project-oriented organizations towards a conceptual model. Master's thesis. Ferdowsi Mashhad University, Faculty of Psychology and Educational Sciences [In Persian].
Orion, D. (2008). Identifying Core Processes. Retrieved 28 March 2008, from http://www.bettermanagement.com/library/library.aspx?libraryi d=1154.
Patil, G., & Bamnote, G. R. (2015). A Survey on Knowledge Management in Small-Sized Software Organizations. International Research Journal of Engineering and Technology (IRJET). 2(2): 327-323.
Perez, S. B., & Valenzuela, G. (2006). Knowledge Audit Methodology with Emphasis on Core Processes. European and Mediterranean Conference on Information Systems (EMCIS), Costa Blanca, Alicante, Spain.
Russ, M., Fineman, R., & Jones, J. K. (2010). KARMA-Knowledge Assessment Review and Management Audit in Russ, M. (Ed.) Knowledge Management Strategies for Business Development: 64-83. Hershey, PA:
Shahmoradi, L; Ahmadi, M; Sadoughi, F; Piri, Z., & Gohari, M. R. (2015). A Comprehensive Model for Executing Knowledge Management Audits in Organizations a Systematic Review. The Health Care Manager, 34(1): 28–40.
Sharma, C. K., & Singh, A. K. (2011). An Evaluative Study of Information Audit and Knowledge Management Audit. Brazilian Journal of Informayion Science, Marília (SP), 5(1): 53-59.
Vitelli, J. B., & Skovira, R. J. (2012). Knowledge Management Audit: A Pilot Project at a Large Multi-National Corporation. Issues in Information Systems, 13(2): 311-319.
YE. Nogueira. (2017). Methodolgy for knowledge management audit. Global Journal of Engineering Science and Research Management,4(11): 214-234.
_||_Alwan, M. H., Bin, H. j., Zainuddin, S., & Noor, H. (2015). Generic Model for Knowledge Audit to Enhance Process-based Knowledge. International Journal of Engineering and Technical Research (IJETR), 15(1): 279-282.
Aris, E. P., & Ayuso, B. L. (2010). A Methodology for the Auditing of Technological Knowledge Management. In: Cruz-Cunha MM, editor. Social, Management, and Organizational Dimensions of Enterprise Information Systems. Portugal: Business science reference, 3(4): 134-156.
Clark, D. (2019). Knowledge. Retrieved November 15, 2011, from http://www.nwlink.com/~Donclark/knowledge/knowledge.html.
Clarke, R. (2019). "Knowledge." Retrieved 2 April 2011, 2008, from http://www.anu.edu.au/people/Roger.Clarke/SOS/Know.html.
Cordy, E. (2018). Introduction to Knowledge Management. Retrieved November 20, 2011, from http://www.communityknowledge.co.uk/ kmaIntro/index.htm.
Chi, W. C, Percy L., & Wee. B. (2011). Knowledge Audit with Intellectual Capital in the Quality Management Process: An Empirical Study in an Electronics Company on ResearchGate, Electronic Journal of Knowledge Management, 9(2): 98-116.
Chowdhury, N. (2015). Supporting product Innovation Through Knowledge Audit, Studies in Business and Economics, 18(1): 69-84.
Emerald, G. (2006). "Knowledge management: much more than a technology exercise." Strategic Direction, 22(1): 16-18.
Tobias, N. (March 2018). European Guide to good Practice in Knowledge Management -Part 4: Guidelines for Measuring kma. from
Fralinger, B., & Karesen, C. (2007). Organizational Culture at the University Level: A study Using The OCAI Instrument. Journal of College Teaching & Learning 4(11):128-136.
Gottschalk, P. (2012). Strategic Knowledge Management Technology. J. T. Mehdi Khosrow-pour, Amanda Appicello, Michele Rossi, Ingrid Widitz, Idea Group Publishing.
Henczel, S. (2018). The Information Audit as a First Step Towards Effective Knowledge Management.
Hylton, A. (2005). Build Your Knowledge Audit Awareness. Retrieved 23 March 2011, 2008, from http://www.thestep.gr/trainmor/dat/%7B727027bb-af4a-4b9bbd87-86dd1b528132%7D/article.pdf.
Henczel, S. (2000). The Information Audit as a First Step Towards Effective Knowledge Management. INSPEL, 34(2000): 210-226
Khorshidi, A. (2015). Training Evaloution. Tehran: Yasteroun. [In Persian].
Kim, S., H. Hwang. (2003). A Process-Based Approach to Knowledge Flow Analysis: A Case Study of a Manufacturing Firm. Knowledge and Process Management, 4(10): 260-276
Lingham, L. (2006). Knowledge audit. Retrieved December 2, 2011, from http://en.allexperts.com/q/Management-Consulting2802/ knowledge-audit. htm.
Mahdavi, M, M. (2014). Provide a practical model of knowledge auditing with a Phasiss approach. Master's thesis. Qom- University, Faculty of engeenireng [In Persian].
Makambe, Ushe. (2015). A Knowledge Audit of a Higher Education Institution: A Core Process Approach. International Journal of Economics, Commerce and Management United Kingdom, 3(6): 814-831.
Mmakwena, M., & Jacqueline, N. (2018). An analysis of the knowledge audit methodology: a case study on the national school of government. Standing Conference of Eastern, Central and Southern African Library,18(9): 423-434
Mohammadi, L. (2013). Knowledge audit of Iran Institute of Information Science and Technology. Master's thesis. Allameh-Tabatabei University, Faculty of Psychology and Educational Sciences [In Persian].
Malcik, M., & Kantor, C. (2014). Know Map as a New System in the Assessment and Management of Knowledge. International Journal of Computer and Information Technology, 3(4): 799-804.
Malhotra, Y. (2004). Why Knowledge Management Systems Fail Ennablers and Constraints of Knowledge Managemet in Human Enterprises. Retrieved 20 November, 2011, from http://www.brint.org/Why kma SFail.htm.
Navidi, F. (2019). Knowledge audit in project-oriented organizations towards a conceptual model. Master's thesis. Ferdowsi Mashhad University, Faculty of Psychology and Educational Sciences [In Persian].
Orion, D. (2008). Identifying Core Processes. Retrieved 28 March 2008, from http://www.bettermanagement.com/library/library.aspx?libraryi d=1154.
Patil, G., & Bamnote, G. R. (2015). A Survey on Knowledge Management in Small-Sized Software Organizations. International Research Journal of Engineering and Technology (IRJET). 2(2): 327-323.
Perez, S. B., & Valenzuela, G. (2006). Knowledge Audit Methodology with Emphasis on Core Processes. European and Mediterranean Conference on Information Systems (EMCIS), Costa Blanca, Alicante, Spain.
Russ, M., Fineman, R., & Jones, J. K. (2010). KARMA-Knowledge Assessment Review and Management Audit in Russ, M. (Ed.) Knowledge Management Strategies for Business Development: 64-83. Hershey, PA:
Shahmoradi, L; Ahmadi, M; Sadoughi, F; Piri, Z., & Gohari, M. R. (2015). A Comprehensive Model for Executing Knowledge Management Audits in Organizations a Systematic Review. The Health Care Manager, 34(1): 28–40.
Sharma, C. K., & Singh, A. K. (2011). An Evaluative Study of Information Audit and Knowledge Management Audit. Brazilian Journal of Informayion Science, Marília (SP), 5(1): 53-59.
Vitelli, J. B., & Skovira, R. J. (2012). Knowledge Management Audit: A Pilot Project at a Large Multi-National Corporation. Issues in Information Systems, 13(2): 311-319.