شناسایی عوامل مؤثر بر رضایت‌مندی کاربران از بخش خدمات اطلاع‎رسانی کتابخانه مرکزی دانشگاه مازندران

محورهای موضوعی : فن‎آوری اطلاعات

مرجان کیان ^{1 *} , حسین نریمانی ² , نصرت ریاحی نیا ³

1 - استادیار گروه مطالعات برنامه درسی، دانشگاه خوارزمی
2 - کارشناس‌ ارشد رشته علم اطلاعات و دانش‌شناسی، دانشگاه مازندران
3 - استاد گروه علم اطلاعات و دانش‌شناسی، دانشگاه خوارزمی

تاریخ دریافت : 1392/03/26 تاریخ پذیرش : 1393/03/22 تاریخ انتشار : 1392/05/10

کلید واژه: دانشجویان, رضایت‌مندی, خدمات بخش اطلاع‌رسانی, کتابخانه مرکزی, دانشگاه مازندران,

چکیده مقاله :

پژوهش حاضر، با هدف شناسایی میزان و عوامل مؤثر بر رضایت‌مندی استفاده‌کنندگان از خدمات بخش اطلاع‌رسانی کتابخانه مرکزی و مرکز اسناد دانشگاه مازندران انجام شده است. روش پژوهش، پیمایشی و با استفاده از پرسش‌نامه محقق ساخته، شامل 23 سؤال بسته پاسخ و یک سؤال باز پاسخ، انجام شده است. جامعه آماری این پژوهش، کلیه دانشجویان مراجعه‌کننده به بخش اطلاع‌رسانی کتابخانه مرکزی دانشگاه مازندران در سال تحصیلی 92-1391 و نمونه شامل 260 نفر از مراجعه‌کنندگان که در مدت دو ماه به بخش اطلاع‌رسانی مراجعه کردند، می‌باشد که به شیوه نمونه‌گیری در دسترس انتخاب شدند.داده‌ها بر اساس شاخص‌های آمار توصیفی و آزمون مجذور کای و tتک‌نمونه‌ای تجزیه و تحلیل شد. یافته‌ها نشان داد که کاربران تا حد زیادی از امکان دسترسی به منابع الکترونیکی، پایگاه‌ها و مهارت‌های اطلاعاتی و ارتباطی کتابداران رضایت داشته‌اند؛ اما از تجهیزات فراهم شده و ساعت‌کار بخش اطلاع‌رسانی، ناراضی بوده‌اند. بیشترین استفاده کاربران از پایگاه فارسی مرکز اطلاعات علمی جهاد دانشگاهی (SID) و پایگاه لاتین جامع علوم (Science Direct) بوده است.

چکیده انگلیسی:

This study aimed to investigate the factors influencing the users' satisfaction with the document center services of the central library and document center in the University of Mazandaran. The research was a survey research and a researcher-made questionnaire was used that included 23 closed-ended and one open-ended questions. The research population was all the students who came to the document center services of the central library and document center of the University of Mazandaran during 2011-2012 academic year. Two hundred and sixty students were selected during two months, using available sampling. The data were analyzed through descriptive statistics, using Chi-square and one-sample t tests. The results showed that the users were satisfied with the electronic services, databases, and the staff skills, but dissatisfied with the equipments and timetables. The most used services by the users were SID (Scientific Data Center) and Science Direct databases.  

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