بررسی نقش پذیرش هوش مصنوعی در بهبود توانمندی‌های نیروی انسانی در بانک رفاه کارگران
محورهای موضوعی : مدیریت رفتار سازمانی
وحید پورشهابی
1
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مهدی کشت گر
2
1 - گروه مدیریت، واحد زاهدان، دانشگاه آزاد اسلامی، زاهدان، ایران
2 - دانشجو دکتری دانشگاه آزاد اسلامی واحد زاهدان
کلید واژه: هوش مصنوعی, توانمندی, نیروی انسانی, بانک رفاه کارگران,
چکیده مقاله :
هدف: هدف این پژوهش بررسی تأثیر مؤلفه‌های هوش مصنوعی بر بهبود توانمندی‌های نیروی انسانی در بانک رفاه کارگران استان سیستان و بلوچستان است.
روش‌شناسی: این تحقیق از نظر هدف کاربردی، از نظر روش پیمایشی و میدانی و از نظر زمانی مقطعی است. جامعه آماری شامل ۲۷۰ نفر از کارکنان بانک رفاه کارگران استان سیستان و بلوچستان بوده که با استفاده از روش نمونه‌گیری، ۱۵۵ نفر به عنوان نمونه انتخاب شدند. ابزار گردآوری داده‌ها پرسشنامه استاندارد کروگر (۲۰۱۰) بوده که روایی محتوایی آن توسط خبرگان تأیید و پایایی آن با استفاده از ضریب آلفای کرونباخ ۰/۸۵۲ محاسبه و تأیید شده است. تجزیه و تحلیل داده‌ها با استفاده از نرم‌افزار SPSS و آزمون‌های رگرسیون و همبستگی انجام گرفته است.
یافته‌ها: نتایج حاصل از تحلیل داده‌ها نشان داد که هوش مصنوعی تأثیر مثبت و معناداری بر توانمندی‌های نیروی انسانی دارد. همچنین مؤلفه‌های سهولت ادراک‌شده، سودمندی ادراک‌شده، نگرش نسبت به استفاده و تمایل به استفاده از هوش مصنوعی نیز دارای تأثیر مثبت بر توانمندی‌های نیروی انسانی هستند.
نتیجه‌گیری: بر اساس یافته‌های تحقیق، پذیرش و به‌کارگیری فناوری هوش مصنوعی می‌تواند به بهبود و ارتقاء توانمندی‌های نیروی انسانی در سازمان‌ها از جمله بانک رفاه کارگران کمک کند. این نتایج می‌تواند راهگشای سیاست‌گذاران و مدیران در جهت بهره‌گیری اثربخش از فناوری‌های نوین در محیط‌های کاری باشد.
Purpose: The purpose of this study is to examine the impact of artificial intelligence (AI) components on enhancing the capabilities of human resources in Refah Bank of Sistan and Baluchestan Province.
Methodology: This is an applied, survey-based, field study conducted in a cross-sectional manner. The statistical population consisted of 270 employees of Refah Bank, from which a sample of 155 individuals was selected. Data were collected using Krueger's (2010) standardized questionnaire. Content validity was confirmed by experts, and reliability was verified using Cronbach’s alpha coefficient, calculated at 0.852. Data analysis was performed using SPSS software through regression and correlation tests.
Findings: The results indicated that artificial intelligence has a significant and positive effect on enhancing human resource capabilities. Moreover, the components of perceived ease of use, perceived usefulness, attitude toward using AI, and intention to use AI also positively influence the capabilities of human resources.
Conclusion: Based on the findings, the adoption and implementation of artificial intelligence technologies can contribute to the improvement and development of human resource capabilities in organizations such as Refah Bank. These insights can serve as a guide for organizations and companies aiming to benefit from modern technologies like AI in their operational processes..
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