بررسی رفتارهای فرانقش میان فردی در نظام آموزشی: تبیین نقش انگیزه خدمت عمومی، حمایت همکاران و ظرفیت ماموریت

محورهای موضوعی : آموزش و پرورش

محمد صفری ¹ (دکترای مدیریت دولتی، دانشگاه آزاد اسلامی، واحد بندر دیلم، بندر دیلم، ایران،)
رضا زارع ² (استادیار، گروه مدیریت دولتی، دانشگاه پیام‌نور، تهران، ایران.)
علیرضا فتحی زاده ³ (استادیار، گروه مدیریت دولتی، دانشگاه پیام‌نور، تهران،)

تاریخ دریافت : 1399/05/12 تاریخ پذیرش : 1400/08/23 تاریخ انتشار : 1400/08/01

کلید واژه: تعهد سازمانی, رفتار شهروندی, انگیزه خدمت عمومی, حمایت همکاران, ظرفیت ماموریت,

چکیده مقاله :

مقدمه و هدف: بهره‌گیری از کارکنانی که دارای روحیه خدمت به جامعه و برخوردار از انگیزه خدمت عمومی­اند می­تواند نقش مهمی در کارآمدی و اثربخشی خدمات عمومی داشته باشد. لذا هدف از این مطالعه تحلیل تاثیر انگیزه خدمت عمومی و حمایت همکاران بر رفتار شهروندی میان فردی از طریق ظرفیت ماموریت و تعهد سازمانی است.
روش شناسی: روش پژوهش در این تحقیق توصیفی از نوع همبستگی است که از روش مدل­یابی معادلات ساختاری برای آزمون فرضیات و برازش مـدل اسـتفاده می کند. نمونه آماری پژوهش، شامل151 نفر از کارمندان سازمان آموزش و پرورش شهرستان جیرفت است که با استفاده از روش سرشماری انتخاب شدند. ابزار گردآوری اطلاعات پرسشنامه استاندارد است که روایی صوری و محتوایی آن با نظرخواهی از استادان فن و بکارگیری پرسشنامه استاندارد و روایی سازه با استفاده از تحلیل عاملی تاییدی و نیز پایایی پرسشنامه با استفاده از ضریب آلفای کرونباخ مورد تایید قرار گرفت. برای تجزیه و تحلیل داده­ها از نرم افزار SPSS22 و AMOS22  استفاده شد.             
 یافته ها: یافته­های پژوهش نشان می­دهد که انگیزه خدمت عمومی و حمایت همکار از طریق میانجی­گری متغیرهای ظرفیت مأموریت و تعهد سازمانی بر رفتار شهروندی میان فردی اثر غیرمستقیم دارند.      
 نتیجه گیری: پیشنهاد می شود سازمان های دولتی مانند آموزش و پرورش در فرایند برنامه ریزی و مدیریت منابع انسانی خود به ویژه سازوکارهای لازم برای انجام فعالیت های فرانقش و داوطلبانه به منظور استفاده بیشتر از کارکنان با انگیزه خدمات عمومی در جهت افزایش کارایی و اثربخشی خدمات و رضایت بیشتر ارباب رجوع استفاده کند. علاوه بر این سازمان­های دولتی باید شرایطی را فراهم سازند تا کارکنان از طریق تعامل و همکاری متقابل و حمایت از یکدیگر، رفتار شهروندی را در سازمان خود تقویت بخشند و در نهایت با افزایش تعهد کارکنان، ظرفیت آنان را در جهت خدمات بهتر به ارباب رجوع بهبود بخشند.

چکیده انگلیسی:

Today, the environmental complexities and interdependencies of tasks within organizations have made it increasingly necessary to have employees who go beyond the formal duties and responsibilities of their job.Therefore, the purpose of this study is to analyze the impact of public service motivation and colleagues support on interpersonal citizenship behavior through mission capacity and organizational commitment.The research method in this research is a descriptive correlation that uses the structural equation modeling method to test the hypotheses and model fit.The statistical population of the study is 151 employees of education and training in Jiroft city. The research sample was selected using census method. The data collection tool is a standard questionnaire. Validity of the questionnaire using content validity was confirmed by the experts familiar with the subject of research, reliability of the questionnaire was confirmed by Cronbach's alpha coefficient. SPSS22 and AMOS22 software were also used to analyze the data Findings of the research indicate that the motivation of public service by mediating peer support on the citizenship behavior has an indirect effect. The public service motivation by mediating the mission of the mission to the citizenship behavior has an indirect effect. The public service motivation by mediating an organizational commitment to the citizenship behavior has an indirect effect Public service motivation, capacity building, and support for partners due to the obligations created by the mutual norms in the workplace and the organization, have a significant role in solving employee problems.

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