بررسی رفتارهای فرانقش میان فردی در نظام آموزشی: تبیین نقش انگیزه خدمت عمومی، حمایت همکاران و ظرفیت ماموریت

الموضوعات :

محمد صفری ¹ (دکترای مدیریت دولتی، دانشگاه آزاد اسلامی، واحد بندر دیلم، بندر دیلم، ایران،)
رضا زارع ² (استادیار، گروه مدیریت دولتی، دانشگاه پیام‌نور، تهران، ایران.)
علیرضا فتحی زاده ³ (استادیار، گروه مدیریت دولتی، دانشگاه پیام‌نور، تهران،)

تاريخ الإرسال : 12 الأحد , ذو الحجة, 1441 تاريخ التأكيد : 09 الأحد , ربيع الثاني, 1443 تاريخ الإصدار : 17 السبت , ربيع الأول, 1443

الکلمات المفتاحية: تعهد سازمانی, رفتار شهروندی, انگیزه خدمت عمومی, حمایت همکاران, ظرفیت ماموریت,

ملخص المقالة :

مقدمه و هدف: بهره‌گیری از کارکنانی که دارای روحیه خدمت به جامعه و برخوردار از انگیزه خدمت عمومی­اند می­تواند نقش مهمی در کارآمدی و اثربخشی خدمات عمومی داشته باشد. لذا هدف از این مطالعه تحلیل تاثیر انگیزه خدمت عمومی و حمایت همکاران بر رفتار شهروندی میان فردی از طریق ظرفیت ماموریت و تعهد سازمانی است.
روش شناسی: روش پژوهش در این تحقیق توصیفی از نوع همبستگی است که از روش مدل­یابی معادلات ساختاری برای آزمون فرضیات و برازش مـدل اسـتفاده می کند. نمونه آماری پژوهش، شامل151 نفر از کارمندان سازمان آموزش و پرورش شهرستان جیرفت است که با استفاده از روش سرشماری انتخاب شدند. ابزار گردآوری اطلاعات پرسشنامه استاندارد است که روایی صوری و محتوایی آن با نظرخواهی از استادان فن و بکارگیری پرسشنامه استاندارد و روایی سازه با استفاده از تحلیل عاملی تاییدی و نیز پایایی پرسشنامه با استفاده از ضریب آلفای کرونباخ مورد تایید قرار گرفت. برای تجزیه و تحلیل داده­ها از نرم افزار SPSS22 و AMOS22  استفاده شد.             
 یافته ها: یافته­های پژوهش نشان می­دهد که انگیزه خدمت عمومی و حمایت همکار از طریق میانجی­گری متغیرهای ظرفیت مأموریت و تعهد سازمانی بر رفتار شهروندی میان فردی اثر غیرمستقیم دارند.      
 نتیجه گیری: پیشنهاد می شود سازمان های دولتی مانند آموزش و پرورش در فرایند برنامه ریزی و مدیریت منابع انسانی خود به ویژه سازوکارهای لازم برای انجام فعالیت های فرانقش و داوطلبانه به منظور استفاده بیشتر از کارکنان با انگیزه خدمات عمومی در جهت افزایش کارایی و اثربخشی خدمات و رضایت بیشتر ارباب رجوع استفاده کند. علاوه بر این سازمان­های دولتی باید شرایطی را فراهم سازند تا کارکنان از طریق تعامل و همکاری متقابل و حمایت از یکدیگر، رفتار شهروندی را در سازمان خود تقویت بخشند و در نهایت با افزایش تعهد کارکنان، ظرفیت آنان را در جهت خدمات بهتر به ارباب رجوع بهبود بخشند.

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