تحلیل اهمیت –عملکرد توانمندسازهای پیاده سازی مدیریت دانش – یک مطالعۀ موردی
محورهای موضوعی : مدیریت بازرگانی- بازرگانی
وجیهه مسائلی پور
1
(دانش آموخته کارشناسی ارشد گروه مدیریت، واحد نجف آباد، دانشگاه آزاد اسلامی، نجف آباد، ایران)
مسعود براتی
2
(استادیار گروه مدیریت، واحد نجف آباد، دانشگاه آزاد اسلامی، نجف آباد، ایران )
کلید واژه: مدیریت دانش, پیاده‌سازی, توانمندسازها, شرکت پارس ام سی اس,
چکیده مقاله :
اساسی‌ترین ویژگی سازمان‌های هوشمند در قرن بیست و یکم، تمرکز بر اطلاعات و دانش است. دانش، ابزار قدرتمندی است که می‌تواند تغییرات و نوآوری را در سراسر جهان ایجاد کند. سازمان¬ها در صورتی می¬توانند دارایی‌های دانش خود را مدیریت کنند که موانع مرتبط با فرایندهای مدیریت دانش را به حداقل و توانمندسازها را به حداکثر برسانند. هدف از اين پژوهش، شناسایی و رتبه‌بندی توانمندسازهای پیاده‌سازی مدیریت دانش در شرکت پارس ام سی اس است. اين پژوهش، از لحاظ هدف، کاربردي و از لحاظ ماهیت و روش، توصیفی موردی است. رویکرد استفاده شده، AHP و تحلیل اهمیت – عملکرد IPA بوده است. گردآوري اطلاعات در این پژوهش، به دو روش كتابخانه¬اي و ميداني (پرسشنامه) صورت گرفته است. نخست با مطالعه پیشینه پژوهش، توانمندسازهای پیاده‌سازی مدیریت دانش، شامل هفت عاملِ ساختار سازمانی، فرهنگ سازمانی، فناوری اطلاعات، رویکرد راهبردی، نیروی انسانی، تعهد و حمایت مدیران و مدیریت منابع انسانی شناسایی شده‌اند. سپس، اهمیت و عملکرد این عوامل مورد ارزیابی قرار گرفته است. به‌منظور تعیین اهمیت توانمندسازها، از رویکرد تحلیل فرایند سلسله‌مراتبی و نظرِ پنج خبره دانشگاهی و به‌منظور تعیین عملکرد آنها، از نظر 11 نفر از مدیران و سرپرستان شرکت پارس ام سی اس استفاده شده است. سرانجام، با رویکرد اهمیت - عملکرد، توانمندسازها دسته‌بندی شدند. نتایج، نشان داد، عواملِ «فرهنگ سازمانی» و «تعهد و حمایت مدیران» در ناحیه وضعیت عالی قرار گرفته‌اند و تداوم و حفظ وضعِ موجود آنها توصیه می‌شود. همچنین، عواملِ «مدیریت منابع انسانی» و «رویکرد راهبردی» در ناحيه بحراني واقع شده‌اند و توجه و سرمایه‌گذاری شركت در اين عوامل، توصيه می‌شود.
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