تحلیل اهمیت –عملکرد توانمندسازهای پیاده سازی مدیریت دانش – یک مطالعۀ موردی
الموضوعات :وجیهه مسائلی پور 1 , مسعود براتی 2
1 - دانش آموخته کارشناسی ارشد گروه مدیریت، واحد نجف آباد، دانشگاه آزاد اسلامی، نجف آباد، ایران
2 - استادیار گروه مدیریت، واحد نجف آباد، دانشگاه آزاد اسلامی، نجف آباد، ایران
الکلمات المفتاحية: مدیریت دانش, پیاده‌سازی, توانمندسازها, شرکت پارس ام سی اس,
ملخص المقالة :
اساسی‌ترین ویژگی سازمان‌های هوشمند در قرن بیست و یکم، تمرکز بر اطلاعات و دانش است. دانش، ابزار قدرتمندی است که می‌تواند تغییرات و نوآوری را در سراسر جهان ایجاد کند. سازمان¬ها در صورتی می¬توانند دارایی‌های دانش خود را مدیریت کنند که موانع مرتبط با فرایندهای مدیریت دانش را به حداقل و توانمندسازها را به حداکثر برسانند. هدف از اين پژوهش، شناسایی و رتبه‌بندی توانمندسازهای پیاده‌سازی مدیریت دانش در شرکت پارس ام سی اس است. اين پژوهش، از لحاظ هدف، کاربردي و از لحاظ ماهیت و روش، توصیفی موردی است. رویکرد استفاده شده، AHP و تحلیل اهمیت – عملکرد IPA بوده است. گردآوري اطلاعات در این پژوهش، به دو روش كتابخانه¬اي و ميداني (پرسشنامه) صورت گرفته است. نخست با مطالعه پیشینه پژوهش، توانمندسازهای پیاده‌سازی مدیریت دانش، شامل هفت عاملِ ساختار سازمانی، فرهنگ سازمانی، فناوری اطلاعات، رویکرد راهبردی، نیروی انسانی، تعهد و حمایت مدیران و مدیریت منابع انسانی شناسایی شده‌اند. سپس، اهمیت و عملکرد این عوامل مورد ارزیابی قرار گرفته است. به‌منظور تعیین اهمیت توانمندسازها، از رویکرد تحلیل فرایند سلسله‌مراتبی و نظرِ پنج خبره دانشگاهی و به‌منظور تعیین عملکرد آنها، از نظر 11 نفر از مدیران و سرپرستان شرکت پارس ام سی اس استفاده شده است. سرانجام، با رویکرد اهمیت - عملکرد، توانمندسازها دسته‌بندی شدند. نتایج، نشان داد، عواملِ «فرهنگ سازمانی» و «تعهد و حمایت مدیران» در ناحیه وضعیت عالی قرار گرفته‌اند و تداوم و حفظ وضعِ موجود آنها توصیه می‌شود. همچنین، عواملِ «مدیریت منابع انسانی» و «رویکرد راهبردی» در ناحيه بحراني واقع شده‌اند و توجه و سرمایه‌گذاری شركت در اين عوامل، توصيه می‌شود.
- Agrawal, N. (2021). Modeling enablers of knowledge management process using multi criteria decision making approach. VINE Journal of Information and Knowledge Management Systems, 51(3), 389-417. https://doi.org/10.1108/VJIKMS-08-2019-0122
- Akhbari Azad M,. Abtahi A. & Pourshojaei, M. H. (2019) Knowledge Management Enablers and Measurement of Their Communication with Organization Performance . Strategic studies in the oil and energy industry; 10 (38) :159-188 http://iieshrm.ir/article-1-627-en.html [in Persian]
- Asgharpour, Mohammad Javad. (2003). Group decision-making and game theory with the perspective of operations research, Tehran University Press: Tehran, https://www.gisoom.com/book/11064795/%DA%A9%D8%AA%D8%A7%D8%A8
- Azimi, M. H., Khademizadeh, S., & Heydarzadeh, M. (2022). Survey of the Success Key Factors Application in the Implementation of Knowledge Management in Water and Power Organization of Khuzestan. Knowledge Retrieval and Semantic Systems, 9(33), 69-93. doi: 10.22054/jks.2022.64985.1482
- Boamah, F.A., Zhang, J., Wen, D., Sherani, M., Hayat, A. & Horbanenko, O. (2022). Enablers of knowledge management: practical research-based in the construction industry. International Journal of Innovation Science, 14(1), 121-137. https://doi.org/10.1108/IJIS-09-2020-0142
- Del-Castillo-Feito, C., Blanco-Gonz´alez, A. & Hernandez-Perlines, F. (2022). The impacts of socially responsible human resources management on organizational legitimacy. Technological Forecasting & Social Change, 174(121274), ahead-of-print. https://doi.org/10.1016/j.techfore.2021.121274
- Duru, C. C., Fu, C., & Nimo, M. (2023). Influence of knowledge management enablers and processes on a sustainable manufacturing performance in Nigeria. European Journal of Sustainable Development Research, 7(3), em0226. https://doi.org/10.29333/ejosdr/13375
- Fatahian, S., Hoveida, R., Siadat, S.A., & Talebi, H. (2015). The Relationship of Knowledge Management Enablers and Processes to University Performance (A Case Study of Selected Sate Universities of Isfahan Province). Journal of New Approaches in Educational Administration, 5(20), 1-18. doi: 20.1001.1.20086369.1393.5.20.1.6 [In Persian]
- Fiscal, R. (2021). Knowledge Management Enablers and Its Impact on the Performance Outcomes of State Universities in the Philippines. Universal Journal of Management, 9(2), 44-51. DOI: 10.13189/ujm.2021.090203
- Ghasemi, B. & Valmohammadi, C. (2021). Identification and prioritization of critical success factors of knowledge management implementation using a novel hybrid group decision-making model. VINE Journal of Information and Knowledge Management Systems, 53(6), 1086-1118. https://doi.org/10.1108/VJIKMS-02-2021-0023
- Hashemi, H., Rowshan, S. A., Salarzehi, H., & Yaghobi, N. M. (2023). Required factors for Implementing of Knowledge Management System Based on ISO 30401: Operational Approach. Knowledge Retrieval and Semantic Systems, 10(36), 189-223. doi: 10.22054/jks.2022.69978.1534
- Jinan, R. & Hasibuan, S. (2019), Analysis of Knowledge Management Enabler in Knowledge Sharing on R&D Institution Capability, International Journal of Engineering Research and Advanced Technology (ijerat) , 5(7), 36-42 . https://doi.org/10.31695/IJERAT.2019.3495
- Kanyundo, A.J., Chipeta, G.T. & Chawinga, W.D. (2023). An analysis of knowledge management practices at lilongwe university of agriculture and natural resources, Malawi. Social Sciences & Humanities Open, 8 (100640), ahead-of-print. https://doi.org/10.1016/j.ssaho.2023.100640
- Khalilipour, S., & Zarif manesh, H. (2021). Knowledge Management Enablers in the Armed Forces. Strategic Defense Studies, 19(85), 83-124. doi: 20.1001.1.20084897.1400.19.85.4.9 [In Persian]
- Lee, H. & Choi, B. (2003). Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Empirical Examination, Journal of Management Information Systems, 2(1), 179–228 https://doi.org/10.1080/07421222.2003.11045756
- Madhoushi, M., & Noornejad Vanoush, V. (2013). The impact of Knowledge Management Enablers on of SMEs Employees’ Empowerment: The Mediating Role of Knowledge Management Process. Organizational resource management research, 3(2), 91-110. doi: http://ormr.modares.ac.ir/article-28-10247-fa.html [In Persian]
- Mahmoudzadeh, S., ZarghamBoroujen, H., & Sedaghat, M. (2014). The Relationship Between Knowledge Management Enablers and Knowledge Management. Management Studies in Development and Evolution, 23(73), 145-173. doi: 20.1001.1.22518037.1393.23.73.6.1 [In Persian]
- Meher, J.R. and Mishra, R.K. (2019). Assessing the influence of knowledge management practices on organizational performance: An ISM approach, VINE Journal of Information and Knowledge Management Systems, 49(3), 440-456. https://doi.org/10.1108/VJIKMS-04-2019-0050
- Mohammadzadeh, A., & seyyednosrati, A. (2020). Analysis of the process of establishing a knowledge management system in Tehran Municipality. Quarterly Journals of Urban and Regional Development Planning, 5(13), 85-108. doi: 10.22054/urdp.2021.61373.1333 [in Persian]
- Negarestani, M. (2019). The Role of knowledge management system and open innovation in developing innovation capacity. INNOVATION MANAGEMENT JOURNAL, 7(4), 91-114. https://sid.ir/paper/241504/en [in Persian]
- Olfat, L., & Barati, M. (2012). An Importance-Performance Analysis of Supply Chain Relationships Metrics in Small and Medium Sized Enterprises in Automotive Parts Industry. Industrial Management Journal, 4(2), 21-42. doi: 10.22059/imj.2012.35438 [In Persian]
- Park, S. H., Lee, P. J., Lee, B. K., Roskams, M., & Haynes, B. P. (2020). Associations between job satisfaction, job characteristics, and acoustic environment in open-plan offices. Applied Acoustics, 168, 107425. https://doi.org/10.1016/j.apacoust.2020.107425
- Pedersen, L. B., Allen, T., Waldorff, F. B., & Andersen, M. K. K. (2020). Does accreditation affect the job satisfaction of general practitioners? A combined panel data survey and cluster randomised field experiment. Health Policy. 124(8), 849-855. https://doi.org/10.1016/j.healthpol.2020.04.002
- Pham, C.M., Lokuge, S., Nguyen, T.-T. & Adamopoulos, A. (2024). Exploring knowledge management enablers for blockchain-enabled food supply chain implementations. Journal of Knowledge Management, 28(1), 210-231 https://doi.org/10.1108/JKM-07-2022-0586
- Rezaei, M. & Ranji jafroudi, N. (2020). Investigating the effect of knowledge management enablers on organizational performance through the process of knowledge management, intellectual capital and innovation (Case study: Vocational technical colleges of Guilan province). JOURNAL OF SKILL TRAINING, 8(32), 89-126. https://sid.ir/paper/952240/en [in Persian]
- Rezvani, M. R., Sedaghat, M., Ashtiani, T., & ardiyan, A. (2020). Investigating the Mediating Role of Knowledge Management Enablers on the Relationship between Intellectual Capital and Organization Intelligence in Tourism Organizations Case Study: Yazd Cultural Heritage,Tourism , and Handicrafts Organization. Journal of Tourism and Development, 9(2), 197-210. doi: 10.22034/jtd.2020.204905.1849 [in Persian]
- Roth, S. (2003).Wissensvernetzung und lernende Organisationen in: Bsirske Wissensmanagement, Hamburg: VSA-Verlag, 166-175
- Sahibzada, U.F., Latif, K.F. & Xu, Y. (2022). Symmetric and asymmetric modeling of knowledge management enablers to knowledge management processes and knowledge worker productivity in higher education institutes. Journal of Enterprise Information Management, 35(3), 729-756. https://doi.org/10.1108/JEIM-08-2020-0346
- Salimi Sobhan, M.R., Yari, M., Heydari, J., & Gharaghozloo, Z. (2015). Analysis of Police Performance and Citizens› Assessment of Security Based on IPA. Societal Security Studies, 2(43), 85-111. doi: SID. https://sid.ir/paper/502600/fa [In Persian]
- Shehzad, M.U., Zhang, J., Dost, M., Ahmad, M.S. & Alam, S. (2022). Knowledge management enablers and knowledge management processes: a direct and configurational approach to stimulate green innovation. European Journal of Innovation Management, 27(1), 123-152. https://doi.org/10.1108/EJIM-02-2022-0076
- Singh, M.D. & Kant, R. (2008). Knowledge management barriers: An interpretive structural modeling approach, International Journal of Management Science and Engineering Management, 3(2) , pp 141-150
- Tahanpour, S. and Araei, V. (2020). The Impact of Knowledge Management Enablers on Organizational Performance Considering the Mediating Role of the Knowledge Creation Process and the Moderating Role of Decision Making Styles (Case Study: Tehran Tax Administration) , Scientific Journal of Strategic Management of Organizational Knowledge, 3(10), 177-212 20.1001.1.26454262.1399.3.3.6.0 [in Persian]
- Taghizadeh, S.K., Rahman, S.A. and Hossain, M.M. (2018). Knowledge from customer, for customer or about customer: which triggers innovation capability the most?, Journal of Knowledge Management, 22(1), 162-182. https://doi.org/10.1108/JKM-12-2016-0548
- Valmohammadi, C. and Ghassemi, A. (2016), "Identification and prioritization of the barriers of knowledge management implementation using fuzzy analytical network process: A case study of the Iranian context", VINE Journal of Information and Knowledge Management Systems, Vol. 46 No. 3, pp. 319-337
- Veer-Ramjeawon, P and Rowley, J (2020) Embedding knowledge management in higher education institutions (HEIs): a comparison between two countries. Studies in Higher Education, 45 (11). 2324-2340. https://doi.org/10.1080/03075079.2019.1608431
- Yadav, D.K., Pant, M. & Seth, N. (2020). Analysing enablers of knowledge management in improving logistics capabilities of Indian organisations: a TISM approach. Journal of Knowledge Management, 24(7), 1559-1584. https://doi.org/10.1108/JKM-10-2019-0535
