List of Articles Open Access Article Abstract Page Full-Text 1 - A Technology Acceptance Improvement Model for Effective Electronic Customer Relationship Management (Case study: Departments of Tejarat Bank in Yazd) S. M. Zanjirchi A. R. Konjkave Monfared S. H. Hataminasab A. Noori H. Sattarzade Open Access Article Abstract Page Full-Text 2 - Developing a Model of Target Market Selection for Movie Products A. A. Farhangi T. Hasanqolipour A. Mozaffari E. Rashidi Open Access Article Abstract Page Full-Text 3 - Investigating the Effect of Trust and Perceived Risk on Adoption Internet Banking Services among Arak Banks Customers P. Ghaffari Ashtiyani M. Zanjirdar R. Sha’abani Open Access Article Abstract Page Full-Text 4 - Surveying Factors Influencing Customers Loyalty in Private Banks Based on Fast Response Organization`s Model A. Zamani Moghaddam K. Lahiji Open Access Article Abstract Page Full-Text 5 - A Study on the Critical Success Factors in Customers Relationship Management (Case Study: Saman Insurance Company) N. Tazari M. Bolourian Tehrani Open Access Article Abstract Page Full-Text 6 - Scale Survey of Internal Marketing and Effect on Quality Development of Service in Afshar Hospital S. M. Younesifar A. Sanayeei A. Shahin Open Access Article Abstract Page Full-Text 7 - A Proposed Model for Mobile Banking Adoption from Customers Perspective and Compare it with World Known Models S. Karkhanei Sh. Mohammadi