List of Articles citizen satisfaction

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  1 - Analysis of Relationships between Antecedents Affecting Bureaucracy Phobia Using Fuzzy Demitel Technique Case Study: One of the Medical Universities in Iran
  mahnaz khatam ali Yaghoubipoor mohammad montazeri
  Introduction: Paying attention to the dual view of citizens on public services is the phobia of bureaucracy, which means a negative image of the public sector in the minds of citizens and their distrust of the public sector. This study seeks to analyze the relationships More

  Introduction: Paying attention to the dual view of citizens on public services is the phobia of bureaucracy, which means a negative image of the public sector in the minds of citizens and their distrust of the public sector. This study seeks to analyze the relationships between backgrounds affecting bureaucratic phobia in one of the universities of medical sciences.Methods: The present study is qualitative and applied in terms of purpose and descriptive in terms of data collection. The method of sample selection is purposeful and snowball. To screen the data, the average opinion of experts on fuzzy logic was used. A questionnaire with a matrix structure was prepared to explore causal relationships between factors. Agents took action.Results: Among the factors, corruption is the main factor and making constructive changes in it can help reduce the phobia of bureaucracy. Also, two factors of strict and inflexible rules and procedures and lack of accurate information of processes have been the most effective factors among other factors, the most effective indicator is the lack of accurate information of processes. The criterion of employees' motivation has the most interaction with other criteria studied. The criterion of gang play in offices has the least interaction with other criteria.Conclusion: Based on the results, politicians and managers should think of measures to align the structure of the bureaucracy in terms of having a hierarchy and division of labor with a rational model; In terms of following the rules and regulations and paying attention to expertise and competency system, do not distance yourself from this model and try to reduce this hierarchy. Manuscript profile
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  2 - Assessing the satisfaction of citizens from urban furniture (Case Study: Marivan City)
  OMID mobaraki Somayeh Pirkhzraniyan
  Introduction and purpose of research: The main role of urban furniture in the level of streets and urban spaces is the creation of places that is the language of the personality of human identity and the desired urban landscape. Proper design and utilization urban furni More

  Introduction and purpose of research: The main role of urban furniture in the level of streets and urban spaces is the creation of places that is the language of the personality of human identity and the desired urban landscape. Proper design and utilization urban furniture fitting the environment in the open areas of the city, which we call urban spaces, is an essential element of urban planning. Spaces such as squares, parks, sidewalks, etc. have a great influence on the quality of urban life. The purpose of this study is to investigate the degree of satisfaction of citizens from urban furniture in Marivan city as one of the tourist cities in Iran. Methodology: The type of research is applied and its method is descriptive-analytical. The method of collecting information is based on the library method and field surveys (observation, interview and questionnaire).  Findings: Statistical analysis was performed using SPSS software. In this study, the average satisfaction of urban furniture in a five-dimensional range of 2.68 which is lower than the average score. Conclusion: The results of the research show that the furniture situation in this city has not been favorable. Accessibility factor, attention to climatic conditions, attention to current standards, is not considered and unevenly and regardless to certain criteria have been constructed and the design and construction of urban furniture is low compared to common standards. Manuscript profile
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  3 - Analysis of Environmental Indicators in Saee Park of Tehran
  maryam ehsani Akramolmolok Lahijanian farzam babaei
  10.22034/jest.2018.18170.2699
  Background and Objective: With the increase of population and development and expansion of urbanization, human beings have gradually moved away from nature and excessive population density and interference in natural environment and creation of man-made environments hav More

  Background and Objective: With the increase of population and development and expansion of urbanization, human beings have gradually moved away from nature and excessive population density and interference in natural environment and creation of man-made environments have further expressed the environmental and spiritual needs of human beings to address this. Needs Urban man has created gardens and artificial green spaces inside cities. The purpose of this study is to investigate the indicators of environmental management in Saei Park in Tehran.  Method: First of all, the population of the statistical society consisted of Saeif park visitors and the sample size was determined 384 people. The data gathering tool was a questionnaire containing two parts with individual and professional characteristics of respondents and environmental management indicators. Validity of the questionnaire was carried out by a survey of professors and experienced experts and experts. Reliability and reliability the questionnaire was determined through Cronbach's alpha. Data analysis was performed using SPSS software version 20. Hierarchical method (AHP) was used to rank the indices Findings: findingsshowed that the indicators of "noise pollution" and "quality and quantity of fertilizer" were in the highest and "status of care and maintenance of wildlife" and "surface water disposal and sewage system" were in the lowest ranks. Other findings showed that the personal and professional characteristics of citizens have been effective in environmental management indicators. And there was a difference between the views of different groups based on these characteristics. There was a significant relationship between the environmental management of Saei Park in Tehran and there was a significant difference between the level of client participation in the environmental management indicators of Saei Park in Tehran based on gender and age groups. Discussion and Conclusion: Comparison tests showed that there was a significant difference between citizens' satisfaction with indicators of the status of treatment and conservation of wildlife, variety of plant species, quality and quantity of fertilizer, irrigation status and base of solar lights. There was a significant difference between the amount of satisfaction of citizens from the quality and quantity indexes of fertilizers, the basis of solar lights, vegetation diversity, the status of the processing and maintenance of wildlife, and the disposal of surface water and sewage system. . Therefore, it is necessary to consider the individual and professional characteristics of different groups of respondents in the programs carried out in the field of environmental management.   Manuscript profile
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  4 - Analysis of the characteristics of a healthy neighborhood from the perspective of citizens (Case study: District 3 of Ivan City )
  Rahimberdi Annamoradnejad Saeid Maleki Fatemeh Razmgir Leila Keshtkar
  The present study analyzes the characteristics of a healthy neighborhood in the District 3 of Ivan in Ilam province. The Research method is “descriptive –analytical" and a survey has been used to collect the necessary data. The sample of the study includes 3 More

  The present study analyzes the characteristics of a healthy neighborhood in the District 3 of Ivan in Ilam province. The Research method is “descriptive –analytical" and a survey has been used to collect the necessary data. The sample of the study includes 321 residents of the district 3 of Ivan who have been selected randomly based on the Cochran formula. To analyze the characteristics of a healthy neighborhood in order to assess citizens’ satisfaction, four components have been used which are: comfort level, security level, availability of the neighborhood. Data were analyzed based on the sub-objectives and using T-test and linear regression analysis. Analytical results of the study indicate that the availability component with 41.39 difference from the mean and a bias of 0.0123 are in a good condition from the residents’ viewpoints. The regression analysis of the components of the study with 0.95 certainty significantly shows that the components understudy have been directly effective in making the 3-Eyvan neighborhood a healthy area. Manuscript profile
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  5 - .A Qualitative model of the social and psychological effects of Urban Religious tourism on Residents of Holy areas in the city of Shiraz
  Sousan sahami Shahin Rastegari
  The purpose of this study was to investigate the impact of  religion-based tourism on the residents of religious areas in the city of Shiraz.The study aimed to qualitatively examine the concepts that emerged in the experiences of pilgrims. This was a qualitative st More

  The purpose of this study was to investigate the impact of  religion-based tourism on the residents of religious areas in the city of Shiraz.The study aimed to qualitatively examine the concepts that emerged in the experiences of pilgrims. This was a qualitative study that utilized a semi-structured interview technique. Research population consisted of the pilgrims of holy places in Shiraz of which 24 pilgrims were selected through a purposeful  sampling technique. The researcher first extracted the basic concepts using the text of the interviews .Then, using three stages of open, axial, and selective coding, 283 concepts, 67 sub-categories, and 7 main categories were revealed. In the paradigmatic model of this study, the axial element of the main concept of a safe public place in the city with various individual and social functions did emerge. By performing group worship, residents in this place experience civic cohesion, and performing rituals and rites of pilgrimage is a kind of social participation that promotes a culture of citizenship.The spiritual effect of pilgrimage on the individual ultimately brings about citizen satisfaction, communicative citizenship,  and improves the social cohesion of citizens.   Manuscript profile
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  6 - Investigating the social and economic effects of implementing the national smart card in Ardabil province
  sydisa karimpoorkulore samad abedini
  The present research was conducted with the aim to Investigating the social and economic effects of implementing the national smart card in Ardabil province. Theoretical framework of this research is based on theories of sociological realm of communications such as info More

  The present research was conducted with the aim to Investigating the social and economic effects of implementing the national smart card in Ardabil province. Theoretical framework of this research is based on theories of sociological realm of communications such as informational society of Herbert Shiler, information and urban change of Manuel Castels, and informational society of Daniel Bel. This research has been done by survey method using questionnaire and SWOT technique. The statistical universe in the survey part consisted of Ardebil citizens from among whom 386 individuals were selected as sample size, while in SWOT part the statistical universe consisted of the registration of personal status organization (general department in Ardebil and other branches in other cities of the province). Six departments who had started giving smart national cards were randomly selected from among twelve departments of the province and questionnaires were given to them. Fifty senior managers of that organization in Ardebil province attempted to identify the weaknesses, opportunities, threats, and strengths of national smart card plan in the province and the following results were obtained: the strengths consisted of the presence of a central organization dedicated to identity cases in the country, and location of personal information in the form of data base inside the card. Weaknesses consisted of lack of post code on the cards, and low quality of pictures on the cards. In the part of opportunities, the increase in social security resulted from the regulation of personal information, and creating necessary background for electronic government were remarkable. And finally in the part of threats, the possibility of misuse of the cards because of location of some cities of the province in the border regions, and In the second place, by taking another person's card and logging in to their user account, its possible that actions were taken against her, were identified as noteable cases. Manuscript profile
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  7 - Check the quality of the urban environment and its impact on improving the satisfaction of citizens(Case Study: Rodhen)
  Arash Rahmani Vali Allah Nazari Reza Taherkhani
  Abstract The main objective of this study was to assess the quality of the urban environment Rodhen from the perspective of citizens and the role of the Important in improving the situation of citizens. This research has an objective discussion of research methods analy More

  Abstract The main objective of this study was to assess the quality of the urban environment Rodhen from the perspective of citizens and the role of the Important in improving the situation of citizens. This research has an objective discussion of research methods analytical users and matching. The nature and methods of data collection a descriptive - survey research is Data collection, fieldwork and the library documentation. The analysis of questionnaires was done in descriptive and inferential levels. The sample size is 340 And the results show the level of citizen satisfaction with the quality of the urban environment are relatively low Branch. The quality of the environment in terms of socio-cultural factors and the quality of the physical environment is at a low level While the quality of the urban environment and environmental components in a more favorable economic performance And as regards comfort - it's a moderate view and access traffic. Manuscript profile