List of Articles Service Failure

• Open Access Article
  • Abstract Page
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  1 - The Effect of Service Recovery on Customers’ Secondary Satisfaction in Banking Industry by Considering the Roles of Emotions
  Wala Mirani Kambiz Heydarzadeh Mohammad Bemani Moghadam
• Open Access Article
  • Abstract Page
  • Full-Text
  
  2 - Students' Complaints Related to Available Service in Offline and Online Environments at QIAU
  Abolfazl Tajzadeh Namin Monireh Mohaghegh