List of Articles Quality of educational services

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  1 - Designing and validating the quality of educational services based on student satisfaction Based on the Khan model
  amir amiri roshkhar mehdi zirak Mahmood Ghorbani Ali Hosseinzadeh
  The purpose of this study was to design and validate the quality of educational services based on student satisfaction based on Khan model. The research method was qualitative and quantitative and the statistical population for the qualitative section was 20 faculty mem More

  The purpose of this study was to design and validate the quality of educational services based on student satisfaction based on Khan model. The research method was qualitative and quantitative and the statistical population for the qualitative section was 20 faculty members and experts of the Islamic Azad University and in the quantitative section all the students of the Islamic Azad University of Mashhad were 32,000. According to Cochran's formula, 384 people were selected as a statistical sample by simple random sampling. Data collection tools included interviews and a 57-item researcher-made questionnaire tailored to Khan. After confirmation of validity (judgment of experts and professors) and reliability (Cronbach's alpha calculation 0.92) was distributed among students of Islamic Azad University, Mashhad Branch. Descriptive and inferential statistical methods were used to analyze the data. In descriptive statistics, the central index and dispersion such as mean, standard deviation and in the inferential part of exploratory and confirmatory factor analysis at 95% confidence level with SPSS software. S18 and PLS version 3 were performed. Based on the analysis of qualitative data obtained from in-depth and exploratory interviews and coding and analyzing the content of the interview text and at the same time their compliance with theoretical foundations, the results showed that the organizational dimension with a factor load of 0.589 in the direction of identified factors. Effective in student satisfaction is the most important and after technology with a factor load of 0.511 is the least important. Manuscript profile
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  2 - Presenting a model of the current and desired quality of educational services in the virtual education system of the Islamic Azad University of Bushehr province and its accreditation
  Farideh Sadeghzadeh moJtaba moazzami Amineh Ahmadi hosseinali jahed
  10.30495/educ.2023.1983043.2969
  The purpose of this research was to provide a model of the current and desired quality of educational services in the virtual education system of the Islamic Azad University of Bushehr province and its accreditation. The current research was applied in terms of purpose More

  The purpose of this research was to provide a model of the current and desired quality of educational services in the virtual education system of the Islamic Azad University of Bushehr province and its accreditation. The current research was applied in terms of purpose and mixed in terms of data, descriptive, analytical and survey in nature and targeted and accessible sampling method. In order to collect data, in the qualitative part, the interview method with experts was used, and in the quantitative part, a questionnaire was used. The statistical population in the qualitative section included experts with a doctorate degree and having at least 10 years of experience in the field of online education, and in the quantitative section, 10,000 users of the virtual education system of Azad University. The findings showed that the average of all dimensions and components of educational requirements, interaction with other virtual educational groups, devoting more hours to online education, flexibility, aesthetic requirements, technological factors, capabilities to reduce online restrictions, content requirements, e-learning management system, appropriate course content , the requirements of extra-organizational participation, the infrastructure of the virtual education system, the quality of the service delivery system, the perceived support quality, the process requirements, the quality of the behavior of the virtual education supervisors and the application of the virtual education standards have been measured above the average; In other words, the current status of the quality of educational services in the virtual education system of Azad University is favorable. Manuscript profile
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  3 - The study of relationship between the Maturity Knowledge Management personnel and quality of educational services in Kerman Unit Islamic Azad University
  sanjar salajeghe Samaneh Mehdizadeh Mojghan Nazeri
  Knowledge in successive years was considered as a valuable resource. The use of knowledge have a great impact on the quality of service In time and place correctly. The study has been done by the aim of study the relationship between Maturity Knowledge Management person More

  Knowledge in successive years was considered as a valuable resource. The use of knowledge have a great impact on the quality of service In time and place correctly. The study has been done by the aim of study the relationship between Maturity Knowledge Management personnel and quality of educational services. The study is an applied and according to the aim it is a descriptive research and correlation one based on Structural equations and Amos software were used. Data collecting tools are the Maturity Knowledge Management personnel and quality of educational services questionnaire. The population of the research includes all employees of kerman Azad University which is 300, 271 of the population with Simple random sampling method were chosen as sample according Krejci and Morgan table. Structural equation modeling was used To evaluate the relationship between the Maturity Knowledge Management personnel and quality of educational services. And five hypothesis according to the fitted model and Goodness of Fit Index in model are desirable. And fitted model is sufficient. Finally there is Meaningful relationship a between Maturity Knowledge Management personnel and quality of educational services. Manuscript profile
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  4 - Challenges facing higher education in improving the quality of educational services (a study with a phenomenological approach)
  Somayeh Bahmei Taraneh Enayati
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  5 - Presenting a quantitative model for evaluating the effectiveness of virtual courses of in-service training for employees with an entrepreneurial marketing approach (Study case: Tejarat Bank)
  ahad Dehghanzadeh Mojtaba Moazzami Esfandiar Doshman Ziari esmaeil kavosi
  The present study has designed a model for evaluating the effectiveness of virtual courses of in-service training for employees with an entrepreneurial marketing approach. The research is practical in terms of purpose and quantitative in terms of method. Using the three More

  The present study has designed a model for evaluating the effectiveness of virtual courses of in-service training for employees with an entrepreneurial marketing approach. The research is practical in terms of purpose and quantitative in terms of method. Using the three-stage Delphi technique among 20 experts, the indicators were adjusted and refined and the final model was calculated. In order to implement the designed model, a researcher-made questionnaire was placed in the survey plant. At this stage, the statistical population includes all the employees of Tejarat Bank in Tehran (5163 people). Based on Cochran's formula, 358 people were selected . After collecting data, statistical analysis of data was done at two descriptive levels (statistical indicators) and inferential level (confirmatory factor analysis).The results of the research indicate that in terms of evaluating the effectiveness of virtual courses of in-service training for employees the most attention is paid to the dimension "quality of educational services in virtual education" and the least attention to the dimension "the role of information technology in virtual education". is. Also, among the 13 components identified, "quality of information" has attracted the most attention and "evaluation of the effectiveness of training courses" has attracted the least attention. Manuscript profile
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  6 - Presenting the Quality Model of Educational Services in the Virtual Instruction System of Islamic Azad University of Bushehr Province
  Farideh Sadeghzadeh mojtaba moazzami Amineh Ahmadi Hoseinali Jahed
  The purpose of this research was to provide a quality model of educational services in the virtual instruction system of the Islamic Azad University of Bushehr province. The research method was qualitative by using thematic analysis. In order to collect and compile data More

  The purpose of this research was to provide a quality model of educational services in the virtual instruction system of the Islamic Azad University of Bushehr province. The research method was qualitative by using thematic analysis. In order to collect and compile data, reviewing documents (library method) and semi-structured interviews with 10 experienced professors were used. The sampling method was purposive and convenience. Data analysis was done using MAXQDA 2020 and Excel 2019 software. The results showed that the final model of the current research includes 5 dimensions of educational requirements, aesthetic requirements, content requirements, extra-organizational participation requirements and process requirements. Also, 12 components of interaction with other virtual training groups, dedicating more hours to online training, flexibility, technological factors, online limitation reduction capabilities, e-learning management system, appropriate course content, infrastructure of virtual education system, quality of service delivery system, quality of perceived support, quality of behavior of virtual education supervisors and application of virtual education standards were extracted. The general conclusion of the research shows that the best way to guarantee the quality of virtual education in Islamic Azad University is to use electronic education standards. Manuscript profile
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  7 - Designing and validating a model for the impact of the quality of educational services on student burnout (Case study: Ardabil universities)
  Solmaz Vadoodi Saeid Hamedani Maryam Taghvaei Yazdi
  The purpose of this study was to provide a model to identify the dimensions and quality process of educational services on the burnout of students in universities of Ardabil province. In order to achieve this goal, the mixed (exploratory) method was used. The statistica More

  The purpose of this study was to provide a model to identify the dimensions and quality process of educational services on the burnout of students in universities of Ardabil province. In order to achieve this goal, the mixed (exploratory) method was used. The statistical population of the study included professors of educational sciences and psychology and education directors of universities in Ardabil province. In the qualitative section, using purposive sampling, 19 people were interviewed and in the quantitative section, among 40,000 students of universities in Ardabil province, according to Morgan table, 264 people were selected by stratified random sampling. The data collection tool in the qualitative part was a semi-organized interview in which the participant feedback method was used to validate it and in the quantitative part, it included a researcher-made questionnaire whose Cronbach's alpha coefficient was 0.80. In order to analyze the research findings in the qualitative stage, the systematic analysis method, which is based on open, axial and selective coding, was used. In a quantitative stage, the structural equations model was analyzed using LISREL 8.5 and Expert Choice software. Findings in the qualitative stage showed that the quality of educational services on the burnout of students in universities of Ardabil province has two basic dimensions (quality of educational services, student burnout). The quality of educational services has a significant impact indirectly through facilities, accountability, comprehensiveness, empowerment, tangible factors, empathy, quality teaching and guarantee. Student burnout also has a significant impact indirectly through the variables of educational inefficiency, job satisfaction, educational pessimism, standardization, motivation, manpower, service delivery and emotional fatigue. Other findings also showed that in the quantitative stage model of the research, the relationships presented in the form of hypotheses derived from the analysis of qualitative findings were examined and confirmed. Manuscript profile