List of Articles Quality of Services Open Access Article Abstract Page Full-Text 1 - The effect of Six Sigma process management on improving the quality of information therapy services and reducing treatment costs (Case study: one of the non-governmental hospitals located in Tehran) Sedigheh Mohammadesmaeil mostafa pahlevanzadeh Open Access Article Abstract Page Full-Text 2 - The Influence of Image from Banking Network on" Quality of Services-Satisfaction–Loyalty" Process in Karafarin Bank Customers Branches Provinces of Mazandaran and Golestan H. Mehrani M. Yousefi Sh. Keshavarzi Open Access Article Abstract Page Full-Text 3 - Examine The impact of the implementation of the model Fast Response Organization (FRO) On the Quality of civil municipal services in Municipality of Tehran(Case study: Municipality region 14 of Tehran) Sayed Hamed Moeini TabaTabaei HamidReza Adabi Open Access Article Abstract Page Full-Text 4 - A quality assessment study of services provided by libraries of Hamadan University of Medical Sciences: Using gap analysis model Mahdi Moradian Tamjid Saeid Ghafari Atefeh Zarei Open Access Article Abstract Page Full-Text 5 - Study of Satisfaction of German Tourists with Iran Tourism Services Azam Sadat Arshiha Farhad Hamzeh Open Access Article Abstract Page Full-Text 6 - An Estimation of Customer Lifetime Value Based on Quality of Services in Mashhad Body Building Gyms Seyed Mohammad Hosein Hoseini Ravesh Amir Moghaddam Open Access Article Abstract Page Full-Text 7 - Performance Evaluation of IT Industries Using SERVQUAL, DEA and FMCDM Alireza Alinezhad Ramin Hakimian Open Access Article Abstract Page Full-Text 8 - An Appraisal of Passenger’s Satisfaction with IranAir Services Based on the life Cycle Model Naser JavaheriZadeh Mohammad Bamani Moqadam Mina Khosravi Open Access Article Abstract Page Full-Text 9 - Quality-Orientation of Staff and its Role in Promoting the Quality of Educational Services in Islamic Azad University of Bonab Branch. Rahim Abdullah Fam Davoud Ebrahim Pour Open Access Article Abstract Page Full-Text 10 - ارزیابی تاثیر کیفیت درک شده از خدمات بانکداری الکترونیک بر رضایت و تعهد مشتریان بانک صادرات استان تهران شادان وهاب زاده سانیا محمودکلائی Open Access Article Abstract Page Full-Text 11 - Design and validation of the conceptual model of the quality of digital library services in the National Archives and Library of Iran fattaneh Torkashvand safiyeh tahmasebi limooni Aliasghar Razavi Open Access Article Abstract Page Full-Text 12 - ارزیابی دانشجویان از کیفیت خدمات تحصیلی در دانشگاه یاسوج: کاربرد مدل سروکوال مهدی نوری پور زینب شریفی Open Access Article Abstract Page Full-Text 13 - A Study of Effective Factors in the Insured’s Satisfaction of life Insurance with the Use of SERVQUAL Model (A Case Study: Novin Insurance Company) Ali Dehghani Ebrahim Abbasi A. Haji Baqer Zanjani Open Access Article Abstract Page Full-Text 14 - Investigating relationship between CRM customer relationship and the quality of services provided in the bank with the mediating role of the citizen's citizenship behavior javid rakhshani zohreh madani somayeh saebnia Open Access Article Abstract Page Full-Text 15 - The Effects of Environmental Factors on Green Marketing Performance (Case Study: Shirin Asal Company) reza rostamzadeh asghar alimohammadi siyaban Open Access Article Abstract Page Full-Text 16 - Investigating the Role of Six Sigma Strategy in Improving Quality of Services in Islamic Azad University Libraries from the Viewpoints of Female Librarians مرضیه Yari Zanganeh زهرا Khodadadi
