List of Articles Customer Knowledge Management

• Open Access Article
  • Abstract Page
  • Full-Text
  
  1 - Evaluating Improvement in Bank Service Management and Customer Loyalty by Customer Knowledge Management and Mobile Banking (Case Study: Mellat Bank)
  نرگس رضائی ملک محمد رضائی ملک رضا توکلی مقدم
• Open Access Article
  • Abstract Page
  • Full-Text
  
  2 - The Effect of Applying Customer Knowledge on Innovation and New Product Efficiency (Case Study: Samasamaneh Software Company)
  faranak khodayari بهزاد kh
  10.30495/jomm.2022.64206.1882
• Open Access Article
  • Abstract Page
  • Full-Text
  
  3 - Evaluating Improvement in Bank Services Management by Customer Knowledge Management and Mobile Banking (Case Study: Mellat Bank)
  N. Rezaei-Malek M. Rezaei-Malek R. Tavakkoli-Moghaddam
• Open Access Article
  • Abstract Page
  • Full-Text
  
  4 - Investigating the Factors Affecting the Success of Electronic Communication Management with Customers Considering the Mediator Effects of Customer Orientation
  meghdad haji mohammad ali jahromi Maryam Noroozpoor Roodposhti
• Open Access Article
  • Abstract Page
  • Full-Text
  
  5 - Influence of Customer Knowledge Management in Improvement Relationship with Industrial Customers (Car Parts Maker Based in the Industrial City of Qazvin)
  Mohammad Ali Valipour Esmaeil Malek Akhlagh Roghaeh Pourhassan
• Open Access Article
  • Abstract Page
  • Full-Text
  
  6 - The Effect of Customer Knowledge Management on organizational Effectiveness Considering the Mediating Role of Organizational Agility (Case Study: Sepah Bank of West Azerbaijan province
  kamran Hosseinzadeh. reza rostamzadeh
• Open Access Article
  • Abstract Page
  • Full-Text
  
  7 - Designing and Validating a Model for Integrating Customer Knowledge Management and Customer Relationship Management with a Competitive Advantage Approach in the Iranian Banking Industry
  Saba Heydari Fariz TaheriKia Niloofar Imankhan
• Open Access Article
  • Abstract Page
  • Full-Text
  
  8 - The Role of Customer Knowledge Management in Creating Competitive Advantage in Small and Medium Enterprises; (Case Study: Companies in Industrial City of Khorramabad)
  eliza azadbakht naser khani
• Open Access Article
  • Abstract Page
  • Full-Text
  
  9 - Providing a framework for customer knowledge management with a digital marketing approach in the banking system emphasis on customer satisfaction
  Mahmoud Jafari Dehkordi Mahmood Ahmadi Sharif Mehran Keshtkar Haranki