List of Articles Customer Experience Management

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  1 - Investigating the Influential Factors on Customer Experience Management on Bank Indicators (Case Study of Maskan Bank of Kermanshah City)
  Ebrahim Heshmati Hamidreza Saeednia ali Badie Zadeh
• Open Access Article
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  2 - Presentation of Conceptual Model of Customer Experience Management of Brand Relation Based on Foundation Data Theory
  ۰Keyvan ۰Ghayemalaee Hassan Esmailpour Hamidreza Saeednia Farideh Haghshenas
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  3 - Presenting the Customer Experience Management Model in Real Estate Marketing with a Mixed Approach
  Reza kochakpour nesfi H. R. Saeednia Hamid Saeedi rahim mohtaram
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  4 - Measuring the Qualitative Visual Streetscapes Experience of People Using the Customer Experience Management (CEM) Method; Case Study: Karim Khan Zand Street, Shiraz
  Mojtaba Rafieian Fatemeh Shams
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  5 - Customer Experience Management: Scientometric Analysis to Record the Past and Illustrate the Future
  pegah Hoodi Tahmours Hasangholi Pouryasouri
  10.30495/jsm.2023.1979015.1763
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  6 - Proposing a Customer Experience Management Model Based on the Grounded Theory Approach in Aviation Industry (Case study: Taban Airline)
  Mohammad Sadeghi Far Azar Kaffashpoor Abdollah Naami
  10.30495/jsm.2022.1945579.1576
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  7 - Investigating the Impact of Word of Mouth Advertising on Customer Experience Management in the Dental Equipment Industry Using Fuzzy Analytic Hierarchy Process
  Shaghayegh Shakiba Tabar Sina Nematizadeh Hamidreza Saeednia
  10.22094/joie.2022.1945838.1916
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  8 - Presenting a Model of Customer Experience Management in Mobile Banking Industry for Commercial Banks Customers in Dubai
  Maryam Abadi Hamidreza Saeednia Abbas Khorshidi
  10.22094/joie.2021.678825
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  9 - The effect of customer experience management on word-of-mouth advertising with the mediating role of customer relationship management in Mashhad bodybuilding clubs
  seyed mohammad hosein hoseini ravesh amir moghaddam
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  10 - Validation of value creation pattern with customers in the banking industry-Case study: Bank Mellat
  Amir Ali Koushki Fataneh Alizadeh meshgani Nasser Fegh-hi Farahmand
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  11 - Providing a Customer Experience Management (CEM) Model in Omnichannel Banking (Case Study of Bank Day)
  Hamed Einipoor Hossein Shirazi meysam shafiei roodposhti Farideh Haghshenas Kashani