List of Articles Citizens' Satisfaction

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  1 - Investigating the Role of Environmental Comfort on Citizens' Behavior in an Urban Street: A Case Study of Khosravi Street, Mashhad
  farnoosh vazin
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  2 - Assessment of Citizens' Satisfaction in the city of Mashhad from Electronic Payment Systems of Mashhad Municipality using the SERVQUAL Model
  saeid khayatmoghadam
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  3 - Urbanization and urban citizens' satisfaction with the performance of management in Tehran 2nd District.
  Amin Safdari Molan mahnaz hoseini nilofar azarbarzin
  City, urbanization, and citizens are important issues in interdisciplinary studies.the geography of science, due to its great mixing and complexity and necessities, provides new guidelines with sciences such as sociology, politics, history, economics, architecture, etc. More

  City, urbanization, and citizens are important issues in interdisciplinary studies.the geography of science, due to its great mixing and complexity and necessities, provides new guidelines with sciences such as sociology, politics, history, economics, architecture, etc. in various fields. Gives The increase in natural resources, urban development, and, consequently, urbanization, has led to a demand for new services and facilities, but these demands and requirements are slightly different with increasing levels of awareness and changing the needs and lifestyles of urbanization in the past. Urban management is in a complex and diverse situation that requires the attention to new patterns of the administration of affairs, including the acquisition of citizens' satisfaction and participation in urban affairs, as well as the provision of conditions, environment, and facilities. And it is enough for all segments of society. Therefore, the present article aims to create a favorable and satisfactory environment for citizens in the present situation of urbanization. The type of applied research is the development and method of collecting documentary and survey information. The statistical population of the present article is the citizens of Tehran's 2nd region, whose sample size was estimated using the Cochran formula 384 people. The results of the research showed that there was a direct and significant relationship between citizenship participation variables, respect and reverence for citizenship, age and income with citizenship satisfaction, but there was a significant difference between the variables of education and social awareness of citizens with citizenship satisfaction, respectively. Manuscript profile
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  4 - Measuring the Satisfaction of the Citizens with Municipal Performance in the Functional Areas, Case Study: District 2 Municipality of Tabriz Metropolis
  mohammad shali mohammad abedyeganeh
  10.30495/jsps.2023.1984878.1046
  Measuring people's satisfaction with urban management is one of the most important factors determining the quality and performance of urban service providers; Based on this, the aim of the current research is to evaluate the quality of the urban management performance o More

  Measuring people's satisfaction with urban management is one of the most important factors determining the quality and performance of urban service providers; Based on this, the aim of the current research is to evaluate the quality of the urban management performance of the 2nd region of Tabriz metropolis from the citizens' point of view. The indicators used in this research in the functional areas of the municipality including urban services and environment, urban planning and architecture, crisis management, city management, cultural-social and transportation and traffic were identified and operationally defined using research background and theoretical literature. A statistical population of 383 people among the citizens was completed in the form of a field questionnaire.The research findings were analyzed using Friedman, one-sample t test and regression. The findings of the research show that the residents' satisfaction with the municipality and its services is at a medium to low level; Also, based on the Friedman test, it was determined that the highest level of citizen satisfaction is related to cultural and social indicators, and the lowest level of satisfaction is also in the index of city management and people's participation in city-related decisions. It was also confirmed that there is a significant difference between the level of education and the level of satisfaction and the absence of a relationship between the characteristics of age, gender and marriage and the level of satisfaction with the performance of the municipality. Manuscript profile