List of Articles شاخص های کلیدی عملکرد Open Access Article Abstract Page Full-Text 1 - The Strategy Formulation for Customer Relationship Management System with Balance Score Card Approach (CRM SCORE CARD) in Sapco Company J. Haghighat Monfared E. Saraeenia Open Access Article Abstract Page Full-Text 2 - Evaluating the Performance of the Sales Force on KPI with the Data Envelopment Analysis (DEA) Esmaeel Malekakhlagh Arman Poureisa Sayyed Ali Nabizadeh Open Access Article Abstract Page Full-Text 3 - Effect of Key Performance Indicators on Technology Transfer in Industries of Heat and Refrigeration Exchangers Hamed Rahmani Omid Asadollahi Kiamars Fathi