List of Articles Service Quality Open Access Article Abstract Page Full-Text 1 - The effect of satisfaction, quality of service and innovation on brand love among the customers of domestic and foreign elected brands pegah omrani seyed salahedin naghshbandi 10.30495/jism.2023.21961 Open Access Article Abstract Page Full-Text 2 - Effective Factors on Word-of-Mouth Marketing and the Intention to Return to Beauty Clinics Saeid Dehyadegari nastaran douraghi ellaheh shahbi Open Access Article Abstract Page Full-Text 3 - Study of the Effect Satisfaction and Trust on Customers Loyalty in Service Organizations (Case Study: Branches of Melli Bank in City of Arak) محمد امین جمشیدیان Open Access Article Abstract Page Full-Text 4 - Evaluating the Role of Electronic Service Quality and Customer Satisfaction on Consumers’ Purchase Intentions k. Heidarzadeh E. Adelpour Open Access Article Abstract Page Full-Text 5 - The Role of Emotional Satisfaction in Customers’ Behavioral Intentions Regarding Service Quality in the Hotel Industry M. Haghighi H. R. Saeednia Gh. Kianosh Ghavim Open Access Article Abstract Page Full-Text 6 - An Analysis the Impact of Corporate Social Responsibility on Customer Loyalty (Pasargad Bank in Ahwaz) A. Mojoodi A. Darzian Azizi P. Ghasemi Open Access Article Abstract Page Full-Text 7 - Comparing Market Orientation in Parivate and Governmental Banks and its Effect on Bank Service Quality (Case Study: Yazd City) Sh. Nayebzadeh Open Access Article Abstract Page Full-Text 8 - Developing of the model effect of auditors' ethical principles and religiosity on the quality of audit services Behnam Azhdari Seyed hossein Nasl mosavi Ali Jafari Open Access Article Abstract Page Full-Text 9 - a model with the dimensions of the effective factors and the results of bank quality relationship with company customers. hamidreza nemati Karim Hamdi seyed abbas heydari mohammad hasan behzadi 10.30495/jisds.2007.21288 Open Access Article Abstract Page Full-Text 10 - Designing a Model with the Dimensions of Effective factors and Quality Results of the Bank's Relationship with Corporate Customers Hamidreza Ne'mati Karim Hamdi Seyed Abbas Heydari Mohammad Hassan Behzadi Open Access Article Abstract Page Full-Text 11 - presentation of the quality results of the bank relationship with corporate customers (case study: bank bank) hamidreza nemati karim hamdi Open Access Article Abstract Page Full-Text 12 - A Consideration of relationship between perceived effectiveness of coaches and customers’ satisfaction in Municipality`s Sports Complexes in Tehran Tayebeh zargar Razieh Safaei Open Access Article Abstract Page Full-Text 13 - Factors Affecting Farmers’ Satisfaction with New Irrigation Systems in Behbehan Township Davoud Rouzaneh Masoud Yazdanpanah Masoumeh Forouzani Arman Bakhshi jahromi Open Access Article Abstract Page Full-Text 14 - The structural model of the relationship between external service quality on customer satisfaction in the hospitality industry supply chain Manizheh Mollaei Ali Mohaghar Ezatollah Asgharizadeh Open Access Article Abstract Page Full-Text 15 - The Relationship between Management Commitment to Service Quality and Organizational Outcomes with Regard to the Mediating Role of Effective Participation of Employees in Banks Gilan Mehrdad Godarzvand Chegini Samin Yosefi Mahyar Delshad Open Access Article Abstract Page Full-Text 16 - The survey of lean implementation maturity level of hospitals in Thailand: Does the hospital type matter? Kwanchanok Areewong Vichayanan Rattanawiboonsom Robert Van Der Meer 10.22094/QJIE.2024.951125 Open Access Article Abstract Page Full-Text 17 - The relationship between service quality organizations with customer satisfaction in mind the position of the private banks Masoome Shahri Sahar Shahri Solmaz Rahbar Farzami Hagh Open Access Article Abstract Page Full-Text 18 - Determining The Dimensions of Service Quality in Banking Industry: Examining The Gronroos Model in Pasargad Banks of the Northwest of Iran Soleyman Iranzadeh Hossien Emari Saeed Bakhshayesh Open Access Article Abstract Page Full-Text 19 - The Effect of Aggregated Impacts of Productivity Variables in Customer-contact Employees on Customers Perceived Service Quality (Case: Private Banks in Khuzestan Province) Nemat Allah Joola Mansour Samadi Rahim Chini pardaz Open Access Article Abstract Page Full-Text 20 - The effect of external service quality on customer’s loyalty in hotel’s industry supply chain (Case Study: Parsian Hotels) manizheh mollaei Ali Mohaghar Ezatollah Asgharizadeh Open Access Article Abstract Page Full-Text 21 - Investigating Factors for Improving the Quality of Catering Services with an Emphasis on Menu Engineering: Food Tourism (Yazd Hotels and Restaurants) in Focus Omid Bayat Raziye Saeedi Rad Open Access Article Abstract Page Full-Text 22 - Investigating the effect of customer relationship management on customer retention based on the mediating role of service quality (case study: Torb company) Kamran Yeganegi Zahra Neshati Maryam Ebrahimi Open Access Article Abstract Page Full-Text 23 - Analyzing the relationship between corporate social responsibility and Corporate image and with the mediating role of the Service quality insurance Dana Corporate Ebrahim khademi Vahid Mirzaei Bagher Rostami iman modaberi Open Access Article Abstract Page Full-Text 24 - Data envelopment analysis in service quality evaluation: an empirical study Seyedvahid Najafi Saber Saati Madjid Tavana Open Access Article Abstract Page Full-Text 25 - Assessment of service quality of Astan-e Quds Razavi's libraries based on ServQual Faramarz Soheili elham yari Aliakbar Familrohani Open Access Article Abstract Page Full-Text 26 - A structural model of the mediating role of perceived value in the relationship between electronic trust and electronic service quality with customers' repurchase intention (case study: Bank Mellat) Hamidreza Nemati Seyedhadi seyedfazli Open Access Article Abstract Page Full-Text 27 - Impact of service access and perception of service quality on perceived value, satisfaction and loyalty in sports centers رضا نیک بخش naser nazari Open Access Article Abstract Page Full-Text 28 - Investigating the effect of emotional labor on employees' brand image of the organization considering the intermediate variables of organizational commitment and service quality (Case study: BMI) Sayyed majid sayyed Hosseini sina Nematizadeh Mirfeiz Fallah Open Access Article Abstract Page Full-Text 29 - Investigating the effect of perceived service quality on customer satisfaction of Hakopian Company mohammad hossein taheri Open Access Article Abstract Page Full-Text 30 - Investigating the Effect of Perceived Service Quality on Customer Loyalty Mediated by Customer Satisfaction and Corporate Image with Regard to the Role of Moderating the switching costs (Case Study: Sina Bank Branches in Mashhad) Ahmad Tavakoli azar kafashpour Hossein Nikoo Open Access Article Abstract Page Full-Text 31 - The role of sports stadium service quality in the environmental comfort and satisfaction of football spectators in the northwest of the country Heydar Jafari حسین میکائیلی Vida Ashkani Open Access Article Abstract Page Full-Text 32 - Understanding Online Store Service Quality Antecedents and Their Impact on Customer Satisfaction and Behavioral Intentions in Iran Seyed Mojtaba Moussavi Neghabi Morteza Anoosheh Masoud Qorbankhani DOI: 10.30495/SJSM.2024.1105489 Open Access Article Abstract Page Full-Text 33 - The impact of electronic service quality on customer satisfaction Bank Case Study: Mellat Bank branches in East Tehran Mohammad Reza Sharifie Mohammad Rahim Rasouli Azad Open Access Article Abstract Page Full-Text 34 - The effect of human resource management on service quality with the mediating role of tourism supply chain management in Iran Tourism Development Company Maryam Rahmaty Behzad Karamikhah Open Access Article Abstract Page Full-Text 35 - Identifying service quality dimensions in the digital platforms ecosystem and the influence on intention to use Based on customer experience Asieh Nazemi Masoumeh Hoseinzade Shahri Open Access Article Abstract Page Full-Text 36 - A Comparative Study of the Status of the Quality of Service System in the Islamic Azad University Branches of Fars Province in order to Provide a Model حسن soltani Sanjar Salajeghe Open Access Article Abstract Page Full-Text 37 - Identify effective indicators to assess of the educational services quality(Case Study: Shiraz University) حبیب اله Ranaee بابک SHemshiri مسلم Ali mohammadlu پیمان Nazari Open Access Article Abstract Page Full-Text 38 - Reflecting on the quality factors of educational institutes of executive bodies: the results of a mixed research in all educational institutions covered by the force balance. Ali Ahmadzadeh Hassanreza Zeinabadi Hamidreza Arasteh Hossin Abasian 10.30495/jedu.2024.31828.6386 Open Access Article Abstract Page Full-Text 39 - Ranking of the Quality of Academic Services Quality Using the Fuzzy Analytical Hierarchy Process (Case Study:Islamic Azad University Damavand Branch) Meghdad Haji mohammad ali jahromi Armin Khosh ghalb Open Access Article Abstract Page Full-Text 40 - Evaluation of Educational Service Quality in Postgraduate Programs at Islamic Azad University, Ardabil Branch, on the basis of SERVQUAL Model S. ستاری Y. نامور A. راستگو
