List of Articles Customer Relationship Management Open Access Article Abstract Page Full-Text 1 - Identifying and prioritizing success factors in E-CRM using OPA (Case study: Parsian Insurance) Mahnaz Zarei Mahbubeh Shojayi Open Access Article Abstract Page Full-Text 2 - Providing a model for the market of selling new goods by one-to-one marketing method AFSANEH ZAMANI MOGHADAM Open Access Article Abstract Page Full-Text 3 - The Effect of Social Customer Relationship Management on Financial Performance with the Mediating Role of Customer Commitment and Customer Satisfaction (Case Study of a Private Bank in Khuzestan Province) sajad Rabiheh ali Rezaian 10.30495/jomm.2022.60251.1808 Open Access Article Abstract Page Full-Text 4 - Online customer relationship management tactics and Customer Green patronage intention: The mediating role of perceived green risk Leila Andervazh omid ZamanPour iman ghasemi hamedani 10.30495/jest.2022.51296.5012 Open Access Article Abstract Page Full-Text 5 - Determining the Dimensions of Electronic Customer Relationship Management (E-CRM) in Gharzolhasaneh Mehr Iran Bank Mohamad Ali Tadayon Reza Ebrahimzade Dastgerdi Alborz Gheitani Mehrdad Sadeghi 10.30495/jsm.2021.1943167.1553 Open Access Article Abstract Page Full-Text 6 - A Comparative Analysis of Customer Relationship Management (CRM) in Three Iranian Banks Based on Swift Approach mohsen alvandi mohammad karimi Open Access Article Abstract Page Full-Text 7 - Investigating electronic customer relationship management in marketing behaviors with regard to the mediating role of social responsibility in Golestan Gas Company Nezareh Kord parviz saeidi Roohalla Samiee Samereh Shojaee Open Access Article Abstract Page Full-Text 8 - Factors Affecting Customer Loyalty: Study on the Role of Customer Relationship Management Quality as mediation and Brand image as moderator Ehsan Safaei Seyed Morteza Ghayour Baghbani Morteza Rojui Toktam Pishfang Open Access Article Abstract Page Full-Text 9 - Determining the Key Indicators affecting Electronic Customer Relationship Management (e-CRM) Using an integration of balanced scorecard and fuzzy screening techniques (Case Study: Companies Covered by Parsian Data-Processors Group) Abbas Shahnavazi Mehran Nemati Gonbaghi Seyedeh Faezeh Teymouri Bahman Ghasemi dakdare Open Access Article Abstract Page Full-Text 10 - Investigating the Impact of Success Factors on Sustainable Electronic Customer Relationship Management on the Performance of an Insurance Company in the Context of Covid-19 Epidemic Mohammad Abbasian Saied Sehhat 10.30495/msds.2021.1939959.1011 Open Access Article Abstract Page Full-Text 11 - Modeling e-Customer Relationship Management, Case Study: Banking Systems Kamran Yeganegi Maryam Ebrahimi 10.30495/msds.2022.1949842.1032 Open Access Article Abstract Page Full-Text 12 - Prioritization of Effective Factors on Electronic Customer Relationship Management in Golestan Gas Company Nezareh Kord Parviz Saeidi Roohalla Samiee Samereh Shojaee 10.30495/msds.2023.1980510.1122 Open Access Article Abstract Page Full-Text 13 - The Impact of Organizational Culture, Organizational Strategy and Technological Innovation on the Effectiveness of Electronic Customer Relationship Management Systems. zeynab soltani nima Jafari navimipour Open Access Article Abstract Page Full-Text 14 - The Impact of Trust, Privacy and Service Quality on the Success of e-Customer Relationship Management in Fitness Clubs with Mediating Loyalty mohssen mahmodi hamid foroghipoor mohammad nikravan najaf aghaei Open Access Article Abstract Page Full-Text 15 - Analyzing the Challenges of Integrating Artificial Intelligence and Customer Relationship Managemen ُShirvan Keivani mojtaba heydari reza rostamzadeh Open Access Article Abstract Page Full-Text 16 - Providing a paradigm model of customer interaction with an emphasis on electronic management of customer relations (a study of banks-affiliated universities) Seyed Mohammad Azimi Kiumars Aria Seyed Mehdi Jalali Open Access Article Abstract Page Full-Text 17 - Use of social media technology and its relationship with company performance with the mediating role of strategic customer relationship management capabilities Akbar Valizadeh Oghani Nazli Rahimzadeh Open Access Article Abstract Page Full-Text 18 - Impact of market orientation on marketing performance & financial performance with mediating role of customer relationship management & brand management Mohammad Reza Radfar
