Designing an organizational intelligence model in Mellat Bank with a focus on sustainable development
seyedali Mirasgari
1
(PhD student in public administration, Faculty of Economics and Management, Science and Research Unit, Islamic Azad University, Tehran, Iran.)
Tootian sedigeh
2
(Associate Professor of Public Administration, Faculty of Management and Economics, West Tehran Branch, Islamic Azad University, Tehran, Iran.)
gholamreza memarzadeh tehran
3
(Associate Professor of Public Administration, Faculty of Management and Economics, Science and Research Unit, Islamic Azad University, Tehran, Iran.)
gholamreza hashemzadeh khorasgani
4
(Associate Professor of Public Administration, Faculty of Management and Economics, South Tehran Branch, Islamic Azad University, Tehran, Iran.)
Keywords:
Abstract :
The present research conducted with the aim of studying indicators of organizational intelligence with the focus on sustainable development and developing the relevant model in Mellat Bank. This was interpretative-inductive research using a mixed exploratory method. In the qualitative part, the interview tool and thematic analysis method were used, and in the quantitative part, the questionnaire and confirmatory factor analysis method were used. The statistical population of the research in the qualitative part was university experts and in the field of smart banking, and in the quantitative part the employees of Mellat Bank. For data analysis, interview technique and thematic analysis method were used in the qualitative part, and statistical tests and measurement model were used in the quantitative part. The software used were SPSS-18 and Smart-Pls 2. The findings indicate that organizational intelligence includes four indicators of strategic reforms, scientific capability, intelligent service and digital transformations. Also, sustainable development includes three components of financial sustainability, social sustainability and environmental sustainability. The results of predictive correlation index and model fit showed that organizational intelligence has a positive and favorable effect on sustainable development.Keywords: organizational intelligence model, qualitative analysis, Mellat Bank
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