Providing a model of emotion management in Islamic Azad University

Subject Areas :

Mirmajid Ghozati ¹ , Roohallah Samiei ^{2 *} , Abdolaziz Paghghe ³

1 - Department of Statistics, Aliabad Katoul Branch, Islamic Azad University, Aliabad Katoul, Iran
2 - . Department of Management, Aliabad Katoul Branch, Islamic Azad University, Aliabad Katoul, Iran (corsponding author) [e-mail]
3 - . Department of Management, Aliabad Katoul Branch, Islamic Azad University, Aliabad Katoul, Iran

Received: 2023-10-21 Accepted : 2024-03-10 Published : 2024-05-04

Keywords: emotions, emotion management, university,

Abstract :

Background and purpose: Emotions are inside organizations and cannot be separated from the work environment, and it is important to pay attention to the management of emotions. The purpose of this research is to design a model of factors affecting emotion management in Islamic Azad University. Research method: The research method is exploratory in terms of objective and qualitative approach. In order to collect data and identify factors, content analysis method and interviews with 20 experts using theoretical sampling method were used to achieve theoretical saturation. Fuzzy Delphi technique was used to screen the factors, and to model and stratify the identified factors, interpretive structural modeling and Mick Mac analysis. Findings: The findings showed that the factors affecting emotion management include background factors, cognitive-social factors, structural factors, and behavioral factors. In leveling the factors, it was found that the background factors are in the third level and the most influential factor in emotion management Conclusion: In order to strengthen and improve emotion management in universities, the factors that affect this matter should be taken into consideration by managers. Background factors in the first degree, and structural factors and cognitive-social factors in the second degree have a higher priority.

References:

1. Ashkanasy, N.M. & Dorris, A.D. (2017). Emotions in the workplace. Annu. Rev. Organ. Psychol. Organ. Behav. 4:67–90. https://doi.org/10.1146/annurev-orgpsych-032516-113231.
2. Ashkanasy, N.M. & Humphrey, R.H. (2011). Current emotion research in organizational behavior. Emotion Review. 3(2): 214-224. https://doi.org/10.1177/1754073910391684.
3. Ayoko, O.B., Ang, A.A. & Parry, K. (2017). Organizational Crisis: Emotions and Contradictions in Managing Internal Stakeholders. International Journal of Conflict Management. 28(5): 617-643. DOI: 10.1108/IJCMA-05-2016-0039
4. Brundin, E., Liu, F. & Cyron, T. (2022). Emotion in strategic management: A review and future research agenda. Long Range Planning. 55(4): 1-34. https://doi.org/10.1016/j.lrp.2021.102144
5. De Clercq, D., Muhammad, A.K. & Inam, U.H. (2023). Perceived organizational politics and turnover intentions: critical roles of social adaptive behavior and emotional regulation skills. Journal of Management & Organization. 29(2): 247-265. DOI: https://doi.org/10.1017/jmo.2021.26
6. Edelman, P. & Knippenberg, D.V. (2018). Emotional intelligence, management of subordinate's emotions, and leadership effectiveness. Leadership & Organization Development Journal. 39(5): 592-607. https://doi.org/10.1108/LODJ-04-2018-0154
7. Eduardo, D.P.B. & Barbosa, F.P.M. (2024). Theatrical improvisation for organizational improvisation education. The Routledge companion to improvisation in organizations. Routledge. 341-354. https://doi.org/10.4324/9781003171768
8. Ghorbani Ghale Joug, M. & Heydari, M. (2014). Investigating the effect of customer relationship management on job satisfaction, the role of managing people's emotions in the organization. 3rd International Accounting and Management Conference [In Persian]. https://civilica.com/doc/441871
9. Goran, L. & Negoescub, G. (2014). Emotions at Work. The Management of Emotions in the Act of Teaching. The 6th International Conference Edu World. Education Facing Contemporary World Issues, 7th - 9th November. DOI: 10.1016/j.sbspro.2015.02.314
10. Guan, B. & Jepsen, D.M. (2024). Managing emotions in ongoing service relationships: new intrinsic and extrinsic emotion regulation strategies from aged care. The international Journal of Human Resource Management. 35(1). 36-66. https://doi.org/10.1080/09585192.2023.2211710
11. Hochschild, A.R. (1983). The Managed Heart: Commercialization of Human Feelings. Berkeley: University of California Press. https://doi.org/10.1002/pam.4050030365
12. Hosseini Robat, M., Rahim Nia, F. (2013). Effect of emotional workforce strategies on job performance due to emotional burnout. Strategic Management Studies. 5(19): 237-254 [In Persian]. Doi: 20.1001.1.22286853.1393.5.19.10.3
13. Ke, S.W., Tsai, C.F. & Chen, Y.J. (2024). Managing emotion in the workplace: An empirical study with enterprise instant messaging. Applied Artificial Intelligence. 23(1): 2297518. https://doi.org/10.1080/08839514.2023.2297518
14. Liu, H., Zou, H.Y., Wang, H.J. & Xu, X. (2020). Do emotional labour strategies influence emotional exhaustion and professional identity or vice versa? Evidence from new nurses. Journal of advanced nursing. 76(2): 577-587. DOI: 10.1111/jan.14266
15. McKenzie, J., Olson, R.E. & Mills, K.A. (2019). Emotion management and solidarity in the workplace: A call for a new research agenda. The Socialogical Review. 67(3): 672-688. https://doi.org/10.1177/0038026118822982
16. Mohammadi Moghadam, Y., Mohammadi Moghadam, Y., Tayyibi, A. & Saedi, A. (2023). Designing the pattern of human resources vitality for social security organizations. Transformative Human Resources Quarterly. 2(7): 39-54 [In Persian]. https://sanad.iau.ir/Journal/thr/Article/1037834
17. Netzer, L., Gutentag, T., Kim, M.Y., Solak, N. & Tamir, M. (2018). Evaluations of emotions: Distinguishing between affective, behavioral and cognitive components. Personality and Individual Differences. 135: 13–24. https://doi.org/10.1016/j.paid.2018.06.038
18. Qolipour, A. (2014). Organizational Behavior Management (Individual Behavior). Tehran: Aghat Publications [In Persian].
19. Quinn, B. (2017). The Potential of Mindfulness in Managing Emotions in Libraries in Emotion in the Library Workplac. Advances in Library Administration and Organization. 37: 15-33. Doi: 10.1108/S0732-067120170000037002
20. Richard, E.M. (2020). Developing employee resilience: The role of leader-facilitated emotion management. Advances in Developing Human Resources. 22(4): 387-403. https://doi.org/10.1177/1523422320949143.
21. Sahu, A. & Srivastava, K.B.L. (2017). Antecedents and consequences of positive emotions in the workplace. International Journal of Work Organisation and Emotion. 8(2): 99-117. DOI: 10.1504/IJWOE.2017.10007608
22. Scherer KR, Moors A. (2019). The emotion process: event appraisal and component differentiation. Annu. Rev. Psychol. 70: 719–745. DOI: 10.1146/annurev-psych-122216-011854
23. Sloan, M.M. (2005). There is no happiness at work! Dissertation Submitted to the Faculty of the Graduate School of Vanderbilt University. Dissertation, Submitted to the Faculty of the Vanderbilt University.
24. Song, C., Buyees, A., Zhang, W.H., Lu, C., Zhao, M. & Dewaele, A. (2022). The factor structure and measurement invariance of the coping inventory for stressful situations in a sexual minority population. Journal of Homosexuality. 71(2): 512-527. DOI: 10.1080/00918369.2022.2122366
25. Stones, R. (2011). Great Thinkers of Sociology. Translated by Mehrdad Mirdamadi. Tehran: Nash Karzan [In Persian].
26. Tu, Y., Yiqiong, L. & Wenchao, Z. (2023). Arousing employee pro‐environmental behavior: A synergy effect of environmentally specific transformational leadership and green human resource management. Human Resource Management. 62(2): 159-179. https://doi.org/10.1002/hrm.22138
27. Vakili, M. & Senobar, N. (2015). Modeling the Relationship of Emotion Management on Sales Performance. 4th Management, Economics and Accounting Conference. Tabriz University [In Persian]. https://civilica.com/doc/518138
28. Wang, S. & Zhongwu, L. (2023). A Study on the Causes and Intervention of Job Burnout of Young Teachers in Chinese Vocational Colleges. Journal of Namibian Studies: History Politics Culture. 33: 4607-4626. https://doi.org/10.59670/jns.v33i.1165
29. Wojciechowska, M. (2021). Trust as a factor in building cognitive social capital among library workers and users. Implications for library managers. The journal of academic librarianship. 47(1): 102300. https://doi.org/10.1016/j.acalib.2020.102300
30. Wut, T.M., Peggy, M.N. & Mei, P.L. (2023). Engaging university students in online learning: a regional comparative study from the perspective of social presence theory. Journal of Computers in Education. 1-27. Doi: 10.1007/s40692-023-00278-8
31. Zapf, D., Kern. M., Tschan, F., Holman, D & Semme, N.K. (2021). Emotion work: A work psychology perspective. Annual Review of Organizational Psychology and Organizational Behavior. 8: 139-172. https://doi.org/10.1146/annurev-orgpsych-012420-062451
32. Zhao, X. & Danping, W. (2023). Grit, emotions, and their effects on ethnic minority students’ English language learning achievements: A structural equation modelling analysis. System. 113: 102979. https://doi.org/10.1016/j.system.2023.102979.