Designing and Specifying the Indicators of Pattern Excellence in the Strategic Knowledge Management Excellence
Subject Areas : Strategic Management Researchesmohamadreza hamidizadeh 1 , Iraj Soltani 2 , maryam gholizadeh 3 *
1 - استاد مدیریت بازرگانی، دانشکده مدیریت و حسابداری، دانشگاه شهید بهشتی
2 - استادیار مدیریت آموزشی، دانشگاه آزاد اسلامی واحد خوراسگان
3 - دانشجوی دکترای مدیریت منابع انسانی، پژوهشگاه شاخص پژوه اصفهان
Keywords: Organizational Excellence, Excellence Models, Excellence Indicators, Fuzzy Delphi Approach,
Abstract :
Nowadays most organizations seek for excellence indicators to implement and gain promotion of quality level of services and products and ultimately, value creation for stakeholders. Hence, excellence indicators are considered as an operational framework in the context of improvement of organizations performance. The objective of this study is specifying the excellence indicators of strategic knowledge management. Thus having used the literature review, fuzzy Delphi approach has been applied to refine and select desired indicators of strategic knowledge management. The used methodology is consisted of four stages and has been refined by Cheng and Lin approach. The population of the study includes 30 industrial and academic experts. In order to analyze the indicators, the initial 52 indicators derived from literature review and five models of excellence model has been selected and by means of fuzzy Delphi method the experts’ ideas and open question in questionnaires has been refined. The result was 80 verified indicators. As a result, by using the indexes extracted, there will be an Excellence route for the organizations and can be achieved as soon as possible in the organization's achievements.
جایزه جهانی Most Admired Knowledge Enterprise (Make) (1392)، تهران: دبیرخانه دائمی جایزه جهانی، دانشگاه صنعتی شریف.
حمیدیزاده، محمدرضا (1392)، الماس دانش: رویکردهای نوین در یکپارچگی مدیریت دانش، ششمین کنفرانس ملی مدیریت دانش، مرکز همایش‌های بین‌المللی شهید بهشتی، تهران.
حمیدیزاده، محمدرضا (1392)، برنامه‌ریزی استراتژیک و بلندمدت، چاپ هفتم، تهران: انتشارات سمت.
رازانی، عبدالمحمد (1381)، آشنایی با مدل‌های مهم برتری سازمانی، چاپ اول، انتشارات مام، تهران.
راهنماى متقاضیان اولین دوره جایزه ملی تعالى آموزش و توسعه (1392)، انجمن علمی آموزش و توسعه منابع انسانی ایران، چاپ اول.
راهنماى متقاضیان پنجمین دوره جایزه تعالى منابع انسانى (1392)، انجمن مدیریت منابع انسانی ایران، چاپ اول.
سلطانی، ایرج (1391)، نقش اخلاق حرفه‌ای در سرآمدی کسب‌وکار سازمانی، اولین کنفرانس بین‌المللی مدیریت و نوآوری، شیراز.
سلطانی، ایرج (1391)، الگوی سرآمدی اخلاقی. اصفهان: انتشارات ارکان دانش، چاپ اول.
کهن دژ، محمدعلی و شروین تاجدینی (1395)، تأثیر مدیریت دانش بر خلاقیت و نوآوری کارکنان سازمان‌ها، همایش پژوهش‌های مدیریت و علوم انسانی در ایران، تهران، موسسه پژوهشی مدیریت مدبر، دانشگاه تهران.
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Afiouni, F. (2007). Human resource management and knowledge management: Aroad map toward improving organizational performance. Journal of AmericanAcademy of Business, 11(2), 124–130.
Baldrige National Quality Program (2006). Criteria for Performance excellence, National Institute of Standards and Technology. Technology Administration, Department of Commerce.
Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120.
Bierly, P. E., & Daly, P. (2002). Aligning human resource management practices and knowledge strategies. The strategic management of intellectual capital and organizational knowledge, 277-295.
Davenport, T.H & Prusak, L. (1998). Working knowledge: How organization manage what they know. President & Harvard college, 126-147.
EFQM publication. (2009). EFQM Excellence Model. Brusseles Representative Office, Belgium.
Haesli, A., & Boxall, P. (2005). When knowledge management meets HR strategy: An exploration of personalization-retention and codification-recruitment configurations. International Journal of Human Resource Management, 16(11), 1955–1975.
Hamidizadeh, M.R. & Fadaeinejad, M. E. (2010). A Knowledge Management Approach to Format the Financial World-Class Policies. International Journal of Management and Information Systems, 14 (5), 69-78.
Ismail, S. & Ebrahimpour, M. (2002). An investigation of the total quality management survey based research published between 1989 and 2000. International Journal of Quality & Reliability Management, 19(7), 902-921.
Jackson, S. E., Schuler, R. S., & Jiang, K. (2014). An aspirational framework for strategichuman resource management. Academy of Management Annals, 8, 1–56.
Jiang, K., Takeuchi, R., & Lepak, D. P. (2013). Where do we go from here? New per-spectives on the black box in strategic human resource management research. Journal of Management Studies, 50(8), 1448–1480.
Lendzion, J. P. (2015). Human Resources Management in the System of Organizational Knowledge Management. Procedia Manufacturing, 3, 674-680.
Mráček, P., & Mucha, M. (2015). The Use of Knowledge Management in Marketing Communication of Small and Medium-sized Companies. Procedia-Social and Behavioral Sciences, 175, 185-192.
Nicolescu, Ovidiu, (2007). Knowledge cycle and strategic knowledge within company. Academy of Economic Studies Buncharest.
Petrova, G. I., Smokotin, V. M., Kornienko, A. A., Ershova, I. A., & Kachalov, N. A. (2015). Knowledge management as a strategy for the administration of education in the research university. Procedia-Social and Behavioral Sciences, 166, 451-455.
Pfeffer, J. (1994). Competitive advantage through people. Boston: Harvard Business Press.
Sharma, A.K. & Talwar, B. (2007). Evolution of Universal Business Excellence Model incorporating Vedic philosophy. Measuring Business Excellence, 11(3), 4-20.
Shirkhodaei, M. (2010). Design of marketing excellence model in management industries based on mixed approach. A thesis presented for degree of PHD in management, School of Management & Economics. Tarbiat Modarres University. (in persian)
Snyman, R., & Kruger, C. J. (2004). The interdependency between strategic management and strategic knowledge management. Journal of knowledge management, 8(1), 5-19.
Theriou, G. N., & Chatzoglou, P. D. (2008). Enhancing performance through best HRM practices, organizational learning and knowledge management. EuropeanBusiness Review, 20(3), 185–207.
Uçaktürk, A., & Villard, M. (2013). The effects of management information and ERP systems on strategic knowledge management and decision-making. Procedia-Social and Behavioral Sciences, 99, 1035-1043.
Wang, K.-L., Chiang, C., & Tung, C.-M. (2012). Integrating human resource manage-ment and knowledge management: From the viewpoint of core employees andorganizational performance. International Journal of Organizational Innovation, 5(1), 109–137.
Wernerfelt, B. (1984). A resource-based view of the firm. Strategic ManagementJournal, 5(2), 171–180.
Zack, M. H. (2002). Developing a knowledge strategy: Epilogue. In. Bontis & CW Choo (Eds.), the strategic management of intellectual capital and organizational knowledge: A collection of readings.
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Afiouni, F. (2007). Human resource management and knowledge management: Aroad map toward improving organizational performance. Journal of AmericanAcademy of Business, 11(2), 124–130.
Baldrige National Quality Program (2006). Criteria for Performance excellence, National Institute of Standards and Technology. Technology Administration, Department of Commerce.
Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120.
Bierly, P. E., & Daly, P. (2002). Aligning human resource management practices and knowledge strategies. The strategic management of intellectual capital and organizational knowledge, 277-295.
Davenport, T.H & Prusak, L. (1998). Working knowledge: How organization manage what they know. President & Harvard college, 126-147.
EFQM publication. (2009). EFQM Excellence Model. Brusseles Representative Office, Belgium.
Haesli, A., & Boxall, P. (2005). When knowledge management meets HR strategy: An exploration of personalization-retention and codification-recruitment configurations. International Journal of Human Resource Management, 16(11), 1955–1975.
Hamidizadeh, M.R. & Fadaeinejad, M. E. (2010). A Knowledge Management Approach to Format the Financial World-Class Policies. International Journal of Management and Information Systems, 14 (5), 69-78.
Ismail, S. & Ebrahimpour, M. (2002). An investigation of the total quality management survey based research published between 1989 and 2000. International Journal of Quality & Reliability Management, 19(7), 902-921.
Jackson, S. E., Schuler, R. S., & Jiang, K. (2014). An aspirational framework for strategichuman resource management. Academy of Management Annals, 8, 1–56.
Jiang, K., Takeuchi, R., & Lepak, D. P. (2013). Where do we go from here? New per-spectives on the black box in strategic human resource management research. Journal of Management Studies, 50(8), 1448–1480.
Lendzion, J. P. (2015). Human Resources Management in the System of Organizational Knowledge Management. Procedia Manufacturing, 3, 674-680.
Mráček, P., & Mucha, M. (2015). The Use of Knowledge Management in Marketing Communication of Small and Medium-sized Companies. Procedia-Social and Behavioral Sciences, 175, 185-192.
Nicolescu, Ovidiu, (2007). Knowledge cycle and strategic knowledge within company. Academy of Economic Studies Buncharest.
Petrova, G. I., Smokotin, V. M., Kornienko, A. A., Ershova, I. A., & Kachalov, N. A. (2015). Knowledge management as a strategy for the administration of education in the research university. Procedia-Social and Behavioral Sciences, 166, 451-455.
Pfeffer, J. (1994). Competitive advantage through people. Boston: Harvard Business Press.
Sharma, A.K. & Talwar, B. (2007). Evolution of Universal Business Excellence Model incorporating Vedic philosophy. Measuring Business Excellence, 11(3), 4-20.
Shirkhodaei, M. (2010). Design of marketing excellence model in management industries based on mixed approach. A thesis presented for degree of PHD in management, School of Management & Economics. Tarbiat Modarres University. (in persian)
Snyman, R., & Kruger, C. J. (2004). The interdependency between strategic management and strategic knowledge management. Journal of knowledge management, 8(1), 5-19.
Theriou, G. N., & Chatzoglou, P. D. (2008). Enhancing performance through best HRM practices, organizational learning and knowledge management. EuropeanBusiness Review, 20(3), 185–207.
Uçaktürk, A., & Villard, M. (2013). The effects of management information and ERP systems on strategic knowledge management and decision-making. Procedia-Social and Behavioral Sciences, 99, 1035-1043.
Wang, K.-L., Chiang, C., & Tung, C.-M. (2012). Integrating human resource manage-ment and knowledge management: From the viewpoint of core employees andorganizational performance. International Journal of Organizational Innovation, 5(1), 109–137.
Wernerfelt, B. (1984). A resource-based view of the firm. Strategic ManagementJournal, 5(2), 171–180.
Zack, M. H. (2002). Developing a knowledge strategy: Epilogue. In. Bontis & CW Choo (Eds.), the strategic management of intellectual capital and organizational knowledge: A collection of readings.