the purpose of this research is to identify the roles of e-government in implementing quality oil export policy from customers' perspectives. International and local organizations are responsible for providing such services. In this study, by studying the organizations
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the purpose of this research is to identify the roles of e-government in implementing quality oil export policy from customers' perspectives. International and local organizations are responsible for providing such services. In this study, by studying the organizations in charge of oil exports and also examining different and diverse managers of international affairs and customers of oil cargo shipping lines and other studies in the energy sector, different areas (information systems, e-commerce and marketing) a desirable and effective model. In order to assess the roles of e-government affecting the implementation of the quality policy of government oil exports from the perspective of those in charge of oil export organizations, development and analysis has been given. Empowering integrated services, transparency and effective accountability, e-participation and decision-making, service development and reducing the digital divide, and linking all of these roles to global competitiveness and ranking have been suggested as factors in the success and effectiveness of e-government roles. A coherent and efficient process resulting from the analysis of native functions has been tested. To test the proposed model, Kharg Island Oil Terminal Company, which is known as the key organization in charge of providing oil exports to international customers, was selected as the research area and used as a quantitative approach to test the research model. In this method, "statistical correlation analysis" is used to test the hypotheses. The results of the analysis showed that all the roles introduced in the implementation of this model and the proposed relationships are approved.
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