Providing a Framework for Citizen-Centric Development in Public Administration (Case Study: Zanjan Municipality)
moghteda babaei
1
(
)
زین العابدین رحمانی
2
(
استادیار، گروه مدیریت ، دانشگاه پیام نور، ساری، ایران
)
Mostafa jafari,
3
(
department of management& Accounting, humanities faculty, university of zanjan,Iran
)
Keywords: Citizen-Centered, Local Democracy, Public Administration, Zanjan Municipality,
Abstract :
Citizen-centric public administration is an approach to governance that places the needs and interests of citizens at the center of decision-making and service delivery. This concept encompasses designing and implementing public policies and programs that respond to citizens’ needs and preferences, ensuring that public services are accessible, efficient, and effective. Therefore, the present research aims to provide a framework for citizen-centric development in public administration within Zanjan. This qualitative study employs thematic analysis based on semi-structured interviews with 177 experts in policy-making, public management, and urban management. The findings were analyzed using the 2020 Maxqda software, from which relevant dimensions were extracted, and the importance and priority of each were determined using the Shannon entropy technique. According to the research approach, three aspects, 31 components, and 146 codes were extracted. National and provincial managers and officials must first gain a precise understanding and awareness of the antecedents of citizen-centric development and then proceed to adopt and implement effective strategies to achieve the identified outcomes. In this study, the citizen-centric development model is presented in the form of 31 components. Since no comprehensive model for citizen-centric development has been proposed to date, this research can contribute to the development of literature in this field and elucidate the importance of local democracy.
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