ارائه چارچوب توسعه شهروند محوری در اداره امور عمومی (مورد مطالعه: شهرداری زنجان)
مقتدا بابائی
1
(
)
زین العابدین رحمانی
2
(
استادیار، گروه مدیریت ، دانشگاه پیام نور، ساری، ایران
)
مصطفی جعفری
3
(
دانشیارگروه مدیریت و حسابداری، دانشکده علوم انسانی، دانشگاه زنجان، ایران
)
کلید واژه: شهروندمحوری, دموکراسی محلی, اداره امور عمومی, شهرداری زنجان,
چکیده مقاله :
اداره امور عمومی شهروند محور رویکردی برای حکمرانی است که نیازها و منافع شهروندان را در مرکز تصمیم گیری و ارائه خدمات قرار می دهد. این موضوع شامل طراحی و اجرای سیاست‌ها و برنامه‌های عمومی است که پاسخگوی نیازها و ترجیحات شهروندان باشد و اطمینان حاصل شود که خدمات عمومی در دسترس، کارآمد و مؤثر هستند. از این رو پژوهش حاضر با هدف ارائه چارچوب توسعه شهروند محوری در اداره امور عمومی در شهرداری زنجان انجام شده است. این پژوهش کیفی و با استفاده از تحلیل مضمون تدوین شده است؛ در اين پژوهش با استفاده از مصاحبههای نیمه ساختاریافته با خبرگان سازمانی و دانشگاهی خط مشی گذاری، مدیریت دولتی و مدیریت شهری به تعداد 17 نفر يافتهها تحلیل و الگوي حاضر طراحي شد. بر اين اساس با تحليل محتواي مصاحبهها با استفاده از نرم افزار 2020Maxqda ابعاد مربوطه استخراج و ميزان اهميت و اولويت هر يك با استفاده از تکنیک آنتروپي شانون تعيين شد. براساس رویکرد پژوهش 3 جنبه، 31 مولفه و 146 کد استخراج گردید. مدیران و مسئولان ملی و استانی ابتدا بایستی شاخت و آگاهی دقیقی از پیشایندهای توسعه شهروند محوری به دست آورند و سپس اقدام به اتخاذ و پیاده سازی راهبردهای اثربخش نمایند تا به پیامدهای شناسایی شده دست یابند. در اين پژوهش، الگوی توسعه شهروند محوری در قالب 31 مولفه ارائه شد. از آنجا كه تاكنون مدل جامعي براي توسعه شهروند محوری ارائه نشده است، اين پژوهش مي تواند در توسعه ادبیات حوزه پژوهش و تبیین اهمیت دموکراسی محلی سودمند باشد.
چکیده انگلیسی :
Citizen-centric public administration is an approach to governance that places the needs and interests of citizens at the center of decision-making and service delivery. This concept encompasses designing and implementing public policies and programs that respond to citizens’ needs and preferences, ensuring that public services are accessible, efficient, and effective. Therefore, the present research aims to provide a framework for citizen-centric development in public administration within Zanjan. This qualitative study employs thematic analysis based on semi-structured interviews with 177 experts in policy-making, public management, and urban management. The findings were analyzed using the 2020 Maxqda software, from which relevant dimensions were extracted, and the importance and priority of each were determined using the Shannon entropy technique. According to the research approach, three aspects, 31 components, and 146 codes were extracted. National and provincial managers and officials must first gain a precise understanding and awareness of the antecedents of citizen-centric development and then proceed to adopt and implement effective strategies to achieve the identified outcomes. In this study, the citizen-centric development model is presented in the form of 31 components. Since no comprehensive model for citizen-centric development has been proposed to date, this research can contribute to the development of literature in this field and elucidate the importance of local democracy.
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