Investigating the Effect of Cultural Intelligence on Employee Job Satisfaction with the Mediating Role of Organizational Citizenship Behavior (Study Case: South Aluminum Industries Complex Company)
Subject Areas : Management of Organizational Behavior
Adel Koulak
1
(
Ph.D. in Public Administration, Head of Training and Development of Human Resources of South Aluminum Industries Complex (SALCO).
)
Mokhtar Ranjbar
2
(
Department of Management, Lamard branch, Islamic Azad University, Lamard, Iran.
)
Hassan Soltani
3
(
Department of Management, Shiraz Branch, Islamic Azad University, Shiraz, Iran.
)
Keywords: Organizational Citizenship Behavior, Job satisfaction, Cultural Intelligence, Metacognitive Factors, South Aluminum Industries Complex,
Abstract :
The purpose of this research is to investigate the effect of cultural intelligence on employee job satisfaction, with the mediating role of organizational citizenship behavior in the South Aluminum Industries Complex. This research is in the category of quantitative-survey research, and the required data has been collected using a questionnaire. The statistical population of the study includes all the employees of the South Aluminum Industries Complex (SALCO) in the number of 2300 people, using stratified random sampling method, 340 people were investigated as a statistical sample. In order to analyze the research data, structural equation modeling methods and Smart PLS software were used. The results show that cultural intelligence significantly affects the job satisfaction of employees of the South Aluminum Industries Complex. Also, organizational citizenship behavior has a significant effect on job satisfaction. In addition, organizational citizenship behavior as a mediating variable significantly affects the relationship between cultural intelligence and the job satisfaction of employees of South Aluminum Industries Complex.
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Lam, R., Cheung, C., & Lugosi, P. (2022). The Impacts of Cultural Intelligence and Emotional Labor on the Job Satisfaction of Luxury Hotel Employees. International Journal of Hospitality Management, 21(5), 158-169.
Modassir, A., & Singh, T. (2008). Relationship of Emotional Intelligence with Transformational Leadership and Organizational Citizenship Behavior. International Journal of Leadership Studies, 4(1), 3-21.
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Takdir, S., Tantri, Y., & Rahmat Syah, R. A. (2020). Cultural Intelligence Effect on Job Satisfaction over Employee Performance. Journal of Business Management, 16(3), 87-96.
Ward, C., Fischer, R., Lam, F. S. Z., & Hall, L. (2020). The convergent, discriminant, and incremental validity of scores on a self-report measure of cultural intelligence. Educational and Psychological Measurement, 69(1), 85-105.
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_||_Bahauddini, F., Rashidinejad, M., Jahani, Y., Iqbali, T., & Azizadeh Farouzi, M. (2021). Cultural intelligence in nursing staff: its relationship with social interaction. Culture and Health Promotion Journal, 5(2), 228-236. [In Persian]
Bakotic, D. (2016). Relationship between job satisfaction and organizational performance. Economic Research, 14(5), 118-130.
Behari, J., Behari, S., Mohammadi, S., & Bejaleh, M. (2021). Investigating the mediating role of job satisfaction in the effect of emotional intelligence on organizational citizenship behavior in the hotel industry (a case study of hotels in Tabriz city). Journal of Tourism and Development, 10(1), 257-271. [In Persian]
Bienstock, C., Carol, D. W., Carol, S., & Rachel, K. (2019). Organizational Citizenship behavior and service quality. Journal of Services Marketing, 17(4), 357-378.
Castro, C. B., Armario, E. M., & Ruiz, D. M. (2004). The influence of employee organizational citizenship behavior on customer loyalty. International Journal of Service Industry Management, 1, 27-30.
Chu, c.-I. (2001). Examining organizational Citizenship behavior among nurses using Price and Mueller s model. [Doctor of Philosophy degree, University of Iowa].
Esmaeili, M. R., & Seidzadeh, H. (2017). The Survey of Job Satisfaction Eeffect on Performance with Mediating Role of Organizational Loyalty. Management Studies in Development and Evolution, 25(83), 51-68. https://doi.org/10.22054/jmsd.2017.7478 [In Persian]
Fata, L., Zabihi Zazoly, A., Gholami, M., & Hazrati, H. (2017). Role of cultural intelligence and job satisfaction in predicting organizational commitment of nurses: a case study. J. Health Based Res. , 3(1), 87–97.
Garg, P., & Renu, R. (2006). Climate profile and OCBs of teachers in public and private
schools. . International Journal of Educational Management, 20(7), 29-41.
Guang, X. C., P. . (2022). The Effects of Cultural Intelligence on Leadership Performance among Chinese Expatriates Working in Thailand. Asian Bus. Manag., 106–128.
Judit, G., & Rudnak, I. (2023). Exploring the Relationship between Cultural Intelligence (CQ) and Management Competencies (MC). Sustainability, 15, 1. https://doi.org/10.3390/su15075735
Kernodle, T. A. (2007). Antecedents and consequences of organizational citizenship behavior: a hierarchical linear modeling study. [Ph.D. thesis, NewYork, USA.].
Kock, K., & Turan, M. (2018). The Impact of Cultural Intelligence on Social Skills among University Students. Journal of Education and Learning, 7(6), 241-249.
Lam, R., Cheung, C., & Lugosi, P. (2022). The Impacts of Cultural Intelligence and Emotional Labor on the Job Satisfaction of Luxury Hotel Employees. International Journal of Hospitality Management, 21(5), 158-169.
Modassir, A., & Singh, T. (2008). Relationship of Emotional Intelligence with Transformational Leadership and Organizational Citizenship Behavior. International Journal of Leadership Studies, 4(1), 3-21.
Mohammadi Shahroudi, H., Shirazi, A., & Sadeghi, F. (2017). Investigating the effect of cultural intelligence on organizational citizenship behaviors through the mediating role of employees' cultural empathy. Change Management Research Journal, 10(20), 45-66. [In Persian]
Podsakoff, P. M., Mackenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behavior: A critical review of the theoretical and empirical lit literature and suggestions for future research. Journal of Management, 26(3), 63-513.
Schneider, B., Hanges, P. J., Smith, D. B., & Salvaggio, A. N. (2023). Which comes first: employee attitudes or organizational financial and market performance? The Journal of applied psychology, 88(5), 836–851. https://doi.org/10.1037/0021-9010.88.5.836
Takdir, S., Tantri, Y., & Rahmat Syah, R. A. (2020). Cultural Intelligence Effect on Job Satisfaction over Employee Performance. Journal of Business Management, 16(3), 87-96.
Ward, C., Fischer, R., Lam, F. S. Z., & Hall, L. (2020). The convergent, discriminant, and incremental validity of scores on a self-report measure of cultural intelligence. Educational and Psychological Measurement, 69(1), 85-105.
Yew, L. T. (2018). Job satisfaction and affective commitment: A study of employees in the tourism industry in Sarawak, Malaysia. World Review of Entrepreneurship, Management and Sustainable Development, 4(1), 85-101.