Designing a Model for the Relationship among the Components of Environmental Management, Quality Management and Employee Productivity: A Case Study of Small and Medium-Sized Enterprises in Yazd Province
Designing a Model for the Relationship among the Components of Environmental Management, Quality Management and Employee Productivity: A Case Study of Small and Medium-Sized Enterprises in Yazd Province
Subject Areas : Business Management
Ali Saffari darberazi 1 , Sobhan Heidary 2 , habib zare ahmadabadi 3 , Amirabbas Abouei Mehrizi 4
1 - Assistant Professor, Department of Industrial Engineering, Higher Education Complex of Bam, Bam, Iran
2 - Holds Msc. in Industrial Management, Faculty of Management and Accounting, Yazd Science And Arts University, Yazd, Iran
3 - Associate Professor, Faculty of Economics, Management and Accounting Department, Yazd University, Yazd, Iran
4 - Lecturer, Department of Industrial Engineering, Higher Education Complex of Bam, Bam, Iran
Keywords: Productivity, Quality Management, Interpretive Structural Modeling, Environmental Management, structural equation modeling,
Abstract :
Concerns related to environmental issues on the one hand and limited resources available for different organizations on the other hand make it mandatory to pay attention to productivity and quality management of products and services, especially among small and medium- sized enterprises. The purpose of this research was to explain the relationship among factors affecting employee productivity, quality management and environmental management. The statistical population of this research is managers, employees, and supervisors of small and medium-sized companies in Yazd province, which are active in 5 industrial branches (chemical-cellulose, food, clothing, textile, mineral, metal-electrical). The data collection instrument in this research was a questionnaire. Initially, using the questionnaire of the pair-wise comparisons of identified factors and presenting a conceptual model of the study through the interpretive structural modeling, the opinions of nine managers of small and medium-sized companies in Yazd province were sought. Then, in order to fit the obtained model, using the structural equation modeling approach and Smart PLS3 software, 400 questionnaires were distributed among the employees and supervisors of small and medium-sized enterprises in Yazd province through available sampling procedure, of which 265 questionnaires returned. The results of the analyses showed that the culture of cooperation, leadership and performance feedback has a positive significant effect on customer focus and training. Also, it was revealed that training and focusing on the customer has a positive significant effect on innovativeness, environmental policies and strategies, environmental investment, defined processes and organization and management support.
Abstract
Concerns related to environmental issues on the one hand and limited resources available for different organizations on the other hand make it mandatory to pay attention to productivity and quality management of products and services, especially among small and medium- sized enterprises. The purpose of this research was to explain the relationship among factors affecting employee productivity, quality management and environmental management. The statistical population of this research is managers, employees, and supervisors of small and medium-sized companies in Yazd province, which are active in 5 industrial branches (chemical-cellulose, food, clothing, textile, mineral, metal-electrical). The data collection instrument in this research was a questionnaire. Initially, using the questionnaire of the pair-wise comparisons of identified factors and presenting a conceptual model of the study through the interpretive structural modeling, the opinions of nine managers of small and medium-sized companies in Yazd province were sought. Then, in order to fit the obtained model, using the structural equation modeling approach and Smart PLS3 software, 400 questionnaires were distributed among the employees and supervisors of small and medium-sized enterprises in Yazd province through available sampling procedure, of which 265 questionnaires returned. The results of the analyses showed that the culture of cooperation, leadership and performance feedback has a positive significant effect on customer focus and training. Also, it was revealed that training and focusing on the customer has a positive significant effect on innovativeness, environmental policies and strategies, environmental investment, defined processes and organization and management support.
Key Words: productivity, quality management, environmental management, structural equation modeling, Interpretive Structural Modeling
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Aboelmaged, M. G. (2018). Knowledge sharing through enterprise social network (ESN) systems: motivational drivers and their impact on employees’ productivity. Journal of Knowledge Management, 22(2), 362-383. doi:10.1108/JKM-05-2017-0188
Adel, A., Esmaeilpour, R., Mahdavi, A. (2019), Investigating the Factors Affecting Green Productivity in Iranian Automotive Industries Using Gray Dimetallic Approach. Journal of Strategic Management in Industrial Systems, 47, 53-64. [In Persian]
Alizadeh, F., & Ahmadi, F. (2019). Computation of Environmental Management with Regards to the Relationship Between Quality Management and Firm Performance. Journal of Computational and Theoretical Nanoscience, 16(1), 168–176. do:10.1166/jctn.2019.7718.
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Arda, O. A., Bayraktar, E., & Tatoglu, E. (2019). How do integrated quality and environmental management practices affect firm performance? Mediating roles of quality performance and environmental proactivity. Business Strategy and the Environment, 28(1), 64-78. doi: 10.1002/bse.2190.
Asif, M. (2019). Exploring the role of core and infrastructure quality management practices in ambidexterity. Total Quality Management & Business Excellence, 30(9–10), 990–1004. doi:10.1080/14783363.2017.1344549.
Bahrami, V., Ostadi, B. (2017), Investigating the relationship between productivity factors and performance of organizations by considering environmental indicators based on ISO 14001 standard. Journal of Engineering and Quality Management, 2, 140-158. 20.1001.1.23221305. 1396.7.2.6.3 [In Persian].
Barani, M., Talebpour, M., Keshtidar, M. (2021), Structural model design The role of total quality management in the productivity of sports organizations, 22, 12-23. 10.22084/SMMS.2021.23975.2835. [In Persian]
Barclay, D., Higgins, C., & Thompson, R. (1995). The partial least squares (PLS) approach to casual modeling: personal computer adoption ans use as an Illustration, 2, 285-309.
Chaudhry, N. I., Asad, H., & Hussain, R. I. (2020). Environmental innovation and financial performance: Mediating role of environmental management accounting and firm’s environmental strategy. Pakistan Journal of Commerce and Social Sciences (PJCSS), 14(3), 715–737. http://hdl.handle.net/10419/224961
Cheung, S. O., Wong, P. S. P., & Lam, A. L. (2012). An investigation of the relationship between organizational culture and the performance of construction organizations. Journal of Business Economics and Management, 13(4), 688–704. doi:10.3846/16111699.2011.620157.
Clay-Williams, R., Taylor, N., Ting, H. P., Arnolda, G., Winata, T., & Braithwaite, J. (2020). Do quality management systems influence clinical safety culture and leadership? A study in 32 Australian hospitals. International Journal for Quality in Health Care, 32(Supplement_1), 60–66.doi:10.1093/intqhc/mzz107.
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Delis, M. D., Molyneux, P., & Pasiouras, F. (2011). Regulations and productivity growth in banking: Evidence from transition economies. Journal of Money, Credit and Banking, 43(4), 735-764. doi:10.1111/j.1538-4616.2011.00393.x.
Dunlap, D., McDonough III, E. F., Mudambi, R., & Swift, T. (2016). Making up is hard to do: Knowledge acquisition strategies and the nature of new product innovation. Journal of Product Innovation Management, 33(4), 472–491. doi:10.1111/jpim.12298.
Dwyer, R., Lamond, D., Haden, S. S. P., Oyler, J. D., & Humphreys, J. H. (2009). Historical, practical, and theoretical perspectives on green management. Management Decision,47(7),1041-1055. doi:10.1108/ 00251740910978287.
Eisenberger, R., & Stinglhamber, F. (2011). Perceived organizational support: Fostering enthusiastic and productive employees. American Psychological Association, 1-304.
Feng, T., Cai, D., Wang, D., & Zhang, X. (2016). Environmental management systems and financial performance: The joint effect of switching cost and competitive intensity. Journal of Cleaner Production, 113, 781–791. doi:10.1016/j.jclepro.2015.11.038.
Fonseca, L. (2015). From Quality Gurus and TQM to ISO 9001: 2015: a review of several quality paths. International Journal for Quality Research (IJQR), 9(1), 167–180. http://hdl.handle.net/10400.22/5740.
Fonseca, L. (2015). Relationship between ISO 9001 certification maturity and EFQM business excellence model results. Quality Innovation Prosperity, 19, 85-102. 10.12776/QIP.V19I1.556.
Grilo, L. M., Grilo, H. L., & Martire, E. (2018). SEM using PLS approach to assess workers’ burnout state. AIP Conference Proceedings, AIP Publishing LLC, 2040(1),. doi:10.1063/1.5079172.
Guzmán, B. V. R., & Domínguez, O. F. C. (2022). Benefits on productivity indicators after quality management implementation: evidence in the dairy industry. International Journal of Productivity and Performance Management, 1-43. doi:10.1108/IJPPM-04-2021-0219.
Halkos, G., & Bousinakis, D. (2010). The effect of stress and satisfaction on productivity. International Journal of Productivity and Performance Management, 59(5), 415–431. doi:10.1108/17410401011052869.
Hamdoun, M., Jabbour, C. J. C., & Othman, H. Ben. (2018). Knowledge transfer and organizational innovation: Impacts of quality and environmental management. Journal of Cleaner Production, 193, 759–770. doi:10.1016/j.jclepro.2018.05.031.
Hasan, I., Kobeissi, N., Liu, L., & Wang, H. (2018). Corporate social responsibility and firm financial performance: The mediating role of productivity. Journal of Business Ethics, 149(3), 671–688. doi:10.1007/s10551-016-3066-1.
Hoboubi, N., Choobineh, A., Ghanavati, F. K., Keshavarzi, S., & Hosseini, A. A. (2017). The impact of job stress and job satisfaction on workforce productivity in an Iranian petrochemical industry. Safety and Health at Work, 8(1), 67–71. doi:10.1016/j.shaw.2016.07.002.
Hussain, A. (2020). Workplace Conflicts and its Effect on Employee Productivity: A Mediating Role of Workplace Politics. International Journal of Psychosocial Rehabilitation, 24(3), 2774-2783. 10.37200/IJPR/V24I3/PR2020313.
Irawan, D. A., & Sari, P. (2021). Employee productivity: The effect of flexible work arrangement, indoor air quality, location and amenities at one of multinational logistics providers in Indonesia. IOP Conference Series: Earth and Environmental Science, IOP Publishing, 729(1), 1-11. 10.1088/1755-1315/729/1/012126.
Jabbour, C. J. C., Jabbour, A. B. L., Teixeira, A. A., & Freitas, W. R. S. (2012). Environmental development in Brazilian companies: The role of human resource management. Environmental Development, 3, 137–147. doi:10.1016/j.envdev.2012.05.004.
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