Identifying dimensions of the quality of work life based on generational differences with a meta-synthesis approach
Subject Areas :سارا غلامرضائی پور کرمانی 1 , زهرا انجم شعاع 2 , sanjar salajeghe 3 , رستم پوررشیدی 4 , Akbar Nazari 5
1 - دانشجوی دکتری گروه مدیریت، دانشگاه آزاد اسلامی کرمان، کرمان، ایران
2 - استادیار گروه مدیریت، دانشگاه آزاد اسلامی کرمان، کرمان، ایران
3 - Management,Faculty of Literature and Humanities, Islamic Azad University, Kerman, Iran
4 - استادیار گروه مدیریت، دانشگاه آزاد اسلامی کرمان، کرمان، ایران
5 - گروه ریاضی محض ، دانشکده ریاضی و کامپیوتر دانشگاه شهید باهنر کرمان، کرمان، ایران.
Keywords: quality of working life, generational difference, organizational commitment, relationship with social environment, hybridization.,
Abstract :
Abstract The importance of the quality of work life in different working generations depends on various factors such as the values, priorities, and job expectations of each generation. In general, it can be said that quality of work life is important to all generations, but different generations may place more importance on certain aspects of quality of work life. However, the lack of literary evidence on this topic has led to this research. This research has been conducted with the aim of identifying the dimensions of the quality of work life based on generational differences using the method of meta-synthesis qualitative analysis. In this research, 137 articles were examined according to the seven stages of metacomposition, and finally 34 articles were approved. The results of the meta-synthesis analysis showed that the individual dimension includes components such as individual professional development, career prospects and professional skills. The family dimension includes family support, work-family balance, and family affiliation. The organizational dimension includes job participation, managers' support, organizational culture, organizational commitment, and perceived organizational justice. The social dimension includes components such as social status, interpersonal interactions and communication in the social environment. In addition, job dimension includes job satisfaction, salary and benefits, job identity, job security and work autonomy. A total of 19 components were extracted, the most frequent of which were related to the components of organizational commitment and communication with the social environment. Also, the reliability of the analysis was evaluated using the Kappa coefficient, which was equal to 0.78.
منابع
1- اشرفی, آزاده, جزنی, نسرین, معمارزاده طهران, غلامرضا, افشار کاظمی, محمدعلی. (1398). راهبردهای ارتقای کیفیت زندگی کاری کارکنان مشاغل دولتی. فصلنامه مطالعات مدیریت راهبردی, 10(38), 151-173.
2- جوادی رحم خدا، رسولی محسن، حسنی جعفر. طراحی پرسشنامه کیفیت زندگی کاری معلمان. مجله ارگونومی. ۱۳۹۸; ۷ (۱) :۱۰-۱۹.
3- چوبینه علیرضا، دانشمندی هادی، پرند مریم، قبادی رضوان، حقایق عبدالله، زارع دریسی فروغ. بررسی کیفیت زندگی کاری و تعیین عوامل موثر بر آن در کارکنان دانشگاه علوم پزشکی شیراز. مجله ارگونومی. ۱۳۹۲; ۱ (۲) :۵۶-۶۲.
4- خبازی راوندی محمدرضا، شفیع آبادی عبدالله، عسگری محمد، برجعلی احمد. اثربخشی آموزش مؤلفههای کیفیت زندگی کاری بر ارتقای کیفیت زندگی کاری کارکنان سازمان بهزیستی مجله علوم روانشناختی ۱۳۹۹; ۱۹ (۹۶) :۱۵۸۰-۱۵۶۹.
5- دامنی, حسین, جمالی, اختر, جعفری, پریوش, زمانی مقدم, افسانه. (1400). ارائه مدلی جهت ارتقاء کیفیت زندگی معلمان (موردمطالعه: معلمان ابتدایی استان سیستان و بلوچستان). فصلنامه رهبری و مدیریت آموزشی, 15(4), 25-59.
6- عطایی شریف, جباری, علیپور چلنبر, عرب زاده, صفریگرایلی. (1402). طراحی الگوی ارتقا کیفیت زندگی کاری حسابرسان در راستای بهبود کیفیت و کارایی حسابرسی. دانش حسابداری و حسابرسی مدیریت, 12(46), 579-594.جليلي، الف.، (1392). ابتكارات ذهني در بهکارگیری رویههای حسابداري مديريت، فصلنامه دانش حسابداري و حسابرسي مديريت، دوره 2، شماره 6، 50-41.
7- Abdullah, N. A. C., Zakaria, N., & Zahoor, N. (2021). Developments in Quality of Work-Life Research and Directions for Future Research. SAGE Open, 11(4), 21582440211059177.
8- Agus A., Selvaraj R. (2020). The mediating role of employee commitment in the relationship between quality of work life and the intention to stay. Employee Relations: The International Journal, 42(6), 1231–1248. https://doi.org/10.1108/er-07-2019-0292
9- Agustina, R., Yusuf, M., Sutiyan, O. S. J., Ardianto, R., & Norvadewi, N. (2024). Employee Performance Mediated Quality Of Work Life Relationship Satisfaction On The Job And Organizational Commitment. Jurnal Darma Agung, 30(2), 589-605.
10- Allam Z., Shaik A. R. (2020). A study on quality of work life amongst employees working in the Kingdom of Saudi Arabia. Management Science Letters, 10(6), 1287–1294. https://doi.org/10.5267/j.msl.2019.11.029
11- Alrawadieh Z., Cetin G., Dincer M. Z., Istanbullu Dincer F. (2020). The impact of emotional dissonance on quality of work life and life satisfaction of tour guides. Service Industries Journal, 40(1–2), 50–64. https://doi.org/10.1080/02642069.2019.1590554
12- Angelia, I. N., Ds, T. N. E., & Yuniasanti, R. (2021). Literature Review: Quality of Work Life in the 5.0 Era. Sains Humanika, 13(2-3).
13- Ariani, M., & Harsono, B. (2023). Quality of work life in review of outsourcing, compensation, and quality human resources factor. International Journal of Business Ecosystem & Strategy (2687-2293), 5(1), 85-96.
14- Bragard I., Dupuis G., Fleet R. (2015). Quality of work life, burnout, and stress in emergency department physicians: A qualitative review. European Journal of Emergency Medicine, 22(4), 227–234. https://doi.org/10.1097/MEJ.0000000000000194
15- de Lira, C. R. N., Akutsu, R. D. C., Costa, P. R. D. F., Leite, L. D. O., da Silva, K. B. B., Botelho, R. B., ... & Zandonadi, R. P. (2021). Occupational risks in hospitals, quality of life, and quality of work life: A systematic review. International Journal of Environmental Research and Public Health, 18(21), 11434.
16- Diana Ea, EA, Emur A, Sridadi A. P. (2020). Building nurses’ organizational commitment by providing good quality of work life. Systematic Reviews in Pharmacy, 11(04), 142–150. https://doi.org/10.31838/srp.2020.4.22
17- Eliyana, A., Permana Emur, A., & Sridadi, A. R. (2020). Building Nurses' Organizational Commitment by Providing Good Quality of Work Life. Systematic Reviews in Pharmacy, 11(4).
18- Entezami Lahijani, K., Majedi, N., & Ramezani Nezhad, R. (2022). Provide a model for improving the quality of work life with an emphasis on psychological adjustment. Sport Psychology Studies, 11(40), 223-242.
19- Gogoleva A. S., Sorokin P. S., Efendiev A. G. (2017). Problems and perspectives in research into the quality of work life in organisational studies. Society and Economy, 39(4), 597–616. https://doi.org/10.1556/204.2017.006
20- Gope, A. K., & Ali, W. (2023). Antecedents and Consequences of Quality of Work Life: An In-depth Review for Future Research Agenda. Asian Journal of Management, 14(1), 45-51.
21- Irsyadi, A. R. (2023). The Effect of Quality of Work Life, Job Satisfaction, and Job Commitment on Employee Performance Through Work Motivation in BPJS Employment Employees in the DKI Jakarta Region in 2023. Dinasti International Journal of Digital Business Management, 4(4), 655-664.
22- Kim J., Milliman J., Lucas A. (2020). Effects of CSR on employee retention via identification and quality-of-work-life. International Journal of Contemporary Hospitality Management, 32(3), 1163–1179. https://doi.org/10.1108/ijchm-06-2019-0573
23- Ko M. C. (2021). An examination of the links between organizational social capital and employee well-being: Focusing on the mediating role of quality of work life. Review of Public Personnel Administration, 41(1), 163–193. https://doi.org/10.1177/0734371x19865996
24- Lee J.-S., Back K.-J., Chan E. S. W. (2015). Quality of work life and job satisfaction among frontline hotel employees: A self-determination and need satisfaction theory approach. International Journal of Contemporary Hospitality Management, 27(5), 768–789. https://doi.org/10.1108/IJCHM-11-2013-0530
25- Leitão, J., Pereira, D., & Gonçalves, Â. (2021). Quality of work life and contribution to productivity: Assessing the moderator effects of burnout syndrome. International Journal of Environmental Research and Public Health, 18(5), 2425.
26- Li C., Wu K., Wu J. (2017). A bibliometric analysis of research on haze during 2000-2016. Environmental Science and Pollution Research. 24(32), 24733–24742. https://doi.org/10.1007/s11356-017-0440-1
27- Mazlan S. R., Tamrin S. B., Guan N. Y., How V., Ab Rahman R., Basri J., Zerguine H., Nata D. H. M. S., Shariat A. (2018). Quality of work life among Malaysian OSH personnel and general workers from different industries in Malaysia. Malaysian Journal of Medicine and Health Sciences, 14, 40–46.
28- Mohammadi S., Karupiah P. (2020). Quality of work life and academic staff performance: A comparative study in public and private universities in Malaysia. Studies in Higher Education, 45(6), 1093–1107. https://doi.org/10.1080/03075079.2019.1652808
29- Muskat B., Reitsamer B. F. (2020). Quality of work life and generation Y: How gender and organizational type moderate job satisfaction. Personnel Review, 49(1), 265–283. https://doi.org/10.1108/PR-11-2018-0448
30- Natalia, V. E. D., Pratama, A. O., & Astuti, M. D. (2020). Relationship between Quality of Work Life and Job Satisfaction in Asia: A Literature Review. Journal of Business and Management Review, 1(6), 390-412.
31- Nguyen T. D., Nguyen T. T. M. (2022). Psychological capital, quality of work life, and quality of life of marketers: Evidence from Vietnam. Journal of Macromarketing, 32(1), 87–95. https://doi.org/10.1177/0276146711422065
32- Permarupan P. Y., Al Mamun A., Samy N. K., Saufi R. A., Hayat N. (2020). Predicting nurses burnout through quality of work life and psychological empowerment: A study towards sustainable healthcare services in Malaysia. Sustainability, 12(1), 1–18. https://doi.org/10.3390/su12010388
33- Ronda-Pupo G. A. (2017). The effect of document types and sizes on the scaling relationship between citations and co-authorship patterns in management journals. Scientometrics, 110(3), 1191–1207.
34- Sinval J., Sirgy M. J., Lee D.-J., Marôco J. (2020). The quality of work life scale: Validity evidence from Brazil and Portugal. Applied Research in Quality of Life, 15(5), 1323–1351. https://doi.org/10.1007/s11482-019-09730-3
35- Srinivasaiah, R., Devappa Renuka, S., & Nanjundeswaraswamy, T. S. (2023). Quality management practices and quality of work life–a conceptual model development. International Journal of Quality & Reliability Management, 40(2), 391-418.
36- Sulaiman N. S., Choo W. Y., Mat Yassim A. R., Van Laar D., Chinna K., Majid H. A. (2015). Assessing quality of working life among Malaysian workers. Asia-Pacific Journal of Public Health, 27(8 Suppl.), 94S–100S.