Measuring the performance of HSE management system with balanced scorecard approach to improve the safety performance (Case Study: Hengam petrochemical employees)
Subject Areas : Health, safety and environmentAbouzar Hemmati 1 * , Ghasem Rahpayma 2
1 - Statistics, Basic Sciences, Islamic Azad University, Lamerd Branch, Lamerd, Iran.
2 - Chemistry, Basic Sciences, Islamic Azad University, Lamerd Branch, Lamerd, Iran.
Keywords: Balanced Scorecard, performance evaluation, safety management, health and environment,
Abstract :
Introduction: Performance evaluation models serve as a foundation for assessing and enhancing management systems. The Balanced Scorecard has garnered significant attention in organizational performance management in recent years. This framework is not only a comprehensive and integrated performance measurement tool but also a management system with an innovative approach to strategic management.
Materials and Methods: This research was conducted descriptively and through a survey, examining existing standards and models in the field of HSE management system performance. The performance evaluation model for the petrochemical company was designed within the Balanced Scorecard framework. The aim of this study was to assess the HSE management system's performance to improve the safety performance of the employees at the petrochemical company "Hengam." The target population of this study consisted of all employees of Hengam Petrochemical in the year 2023. Given the limited and accessible nature of the population, no sampling was conducted, and all 120 individuals were evaluated through a census. Data collection utilized the safety behavior questionnaire developed by Mahdiania et al. (2017), which contains 23 structured questions in two areas: safety compliance and safety participation. The reliability of the questionnaire was determined using Cronbach's alpha, yielding a coefficient of 0.766 in the pilot study and 0.902 in the main study.
Results and Discussion: The analysis was conducted using SPSS software. The findings indicated that the internal process strategy, with an average score of 72.1%, has a good performance from the employees for improving HSE management programs. The indicators for organizing and securing resources for HSE management, risk management in the HSE domain, planning and designing the necessary systems for implementing HSE principles in the organization, executing and monitoring the designed HSE systems, and auditing and improving HSE performance criteria are among the most important strengths of the HSE management system in the studied petrochemical company. Among the dimensions of the safety behavior of operational personnel, the dimension of employees' willingness to adhere to HSE laws and requirements had the highest average.
Conclusion: Based on the results, it is highlighted that Hengam Petrochemical, in addition to fully executing HSE management processes, should emphasize creating value for its stakeholders while providing an environment conducive to growth and learning. In other words, senior management and HSE management of the organization under study should be more committed and serious in advancing strategic objectives such as enhancing the organization's brand in the HSE field, improving product safety and quality, increasing employee participation in HSE performance enhancement, and training individuals to maintain and promote health and the environment.
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