Telephone Conversation Closing Strategies Used by Persian Speakers: Rapport Management Approach

Subject Areas :

Zahra Sadri ¹ , Hamid Allami ² , Mohammad Javad Rezai ³

1 - English Department, Yazd University, Yazd, Iran
2 - English Department, Yazd University, Yazd, Iran
3 - English Department, Yazd University, Yazd, Iran

Received: 2017-11-05 Accepted : 2018-02-10 Published : 2018-06-01

Keywords: Politeness strategies, Discourse Completion Test, Social harmony, Rapport management, Persian speakers,

Abstract :

The use of politeness strategies can help interlocutors promote and/or maintain social harmony in telephone interactions. Using the Rapport Management Model proposed by Spencer-Oatey (2008), this study aimed primarily to reinvestigate the closing structures of telephone conversation (hereafter abbreviated as TC) in Persian and to discover the common politeness strategies used by native Persian speakers to end their TCs considering the contextual variables of social distance and status. Moreover, this study tried to explore the effect of time availability/limitation along with those contextual variables on TC closing part. To this end, 30 Persian native speakers were selected randomly. A DCT (Discourse Completion Test) of 12 scenarios was developed by considering three criteria: status, time limitation and distance. Analyzing DCTs, many different TC closing patterns were found. The obtained findings depicted that the aforementioned variables had significant effects on the TC closing patterns and strategies taken by the participants. The findings of the present study may be beneficial for extending pragmatic knowledge through emphasizing the significance of pragmatic competence in language proficiency. Also, since the results showed some limitations in the previous politeness models, the findings of this study can guide researchers to follow more complete and perfect politeness models.