The effect of role ambiguity and conflict on job satisfaction (case study: faculty members of the country's universities)

Subject Areas : Education

asghar vosoughi ^{1 *}

1 - عضو هیت علمی دانشگاه علوم انتظامی امین

Received: 2023-09-25 Accepted : 2023-12-10 Published : 2024-08-20

Keywords: Job Satisfaction, Job stress, Job burnout, Role Conflict, role ambiguity,

Abstract :

Introduction and purpose: One of the ways to increase the responsibility and commitments of employees is to ensure their satisfaction and expand the dimensions of job satisfaction in work environments. The purpose of this research is to investigate the effect of role ambiguity and conflict on job satisfaction in educational environments, taking into account the mediating role of stress and burnout.
Research methodology: This research is based on quantitative, descriptive-analytical, correlational and cross-sectional methods in the form of a survey method. Therefore, 190 faculty members of the country's universities were selected using the stratified sampling method and based on the Sample Power software. In order to collect data, standard valid questionnaires (with validity and reliability) were used and the data were analyzed by SPSS 22 software.
Findings: The findings showed that the indicators of role ambiguity and role conflict have a negative and significant relationship with job satisfaction, and job stress and burnout, in addition to having an inverse and significant effect on job satisfaction, as mediating indicators, the relationship between role ambiguity and conflict with They influence job satisfaction and adjust it.
Discussion and conclusion: The results showed that conflict has the highest effect (direct and indirect) on job satisfaction. Therefore, reducing job dissatisfaction depends on providing conditions in work environments where employees are aware of their duties and responsibilities and are not involved in incompatible and conflicting duties and responsibilities. The lack of ambiguity and conflict in roles, in turn, reduces their work stress, delays job burnouts and increases their job satisfaction.