Presenting an organizational intelligence model focusing on reforming the administrative system in government organizations

Subject Areas : Human Resources

Shahram Sader ¹ , سراج الدین محبی ^{2 *} , Hassan Soltani ³

1 -
2 - Department of Management, Shiraz Branch, Islamic Azad University, Shiraz, Iran
3 - Department of Management, Shiraz Branch, Islamic Azad University, Shiraz, Iran

Received: 2025-04-19 Accepted : 2025-06-12 Published : 2025-09-15

Keywords: Administrative system reform, government organizations, organizational intelligence,

Abstract :

This research was conducted of presenting an organizational smartening model focusing on administrative reform in government organizations. Using a mixed-methods research approach , the first qualitative step identified the components, dimensions, and model of organizational smartening with a focus on administrative reform. Then the importance of the components and dimensions was determined..

Through semi-structured interviews with 17 experts he key components of organizational smartening with a focus on administrative reform were identified. By random sampling of 333 managers and experts from the Ministry of Economic Affairs and Finance and its affiliated organizations, the obtained model was tested using Smart-PLS software.

The result were summarized into 8 main themes:

1. Smartening security and transparency

2. Employee motivation, empowerment, and participation

3. Legal and regulatory prerequisites for smartening

4. Smartening prioritization and processes

5. Technology infrastructure

6. Organizational resistance

7. Inter-organizational coordination in smartening

8. System integration

The key variable in the model is the legal and regulatory prerequisites for smartening, which was considered the foundation of the model. The variables of technology infrastructure and system integration function as the core of smartening in this model. Strengthening and reforming technology infrastructure and integrating smartening systems are prerequisites for achieving smartening goals . Additionally, system integration and merging scattered systems are necessary for process optimization and reducing parallel tasks.

Furthermore, the variable of inter-organizational coordination in smartening plays a collaborative mechanism role. This variable enables coordination between different sectors, integrates smartening systems, and reduces parallel tasks, ultimately influencing administrative reform .

On the other hand, employee motivation, empowerment, and participation act as the driving force for organizational change. Also, the variable of organizational and cultural resistance appears as a deterrent or facilitator in the model. Resistance may stem from fear of change or lack of awareness, and this variable inversely affects all other variables in the model .

References:

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