Verification of The Paradox of Information Technology Productivity At the East Azerbaijan Tax Affairs Head Office (2017)

Subject Areas : Public Policy In Administration

akbar pourhassan harzandi ^{1 *} , Gholamreza Rahimi ²

1 - Expert of administrative affairs of the Tax Administration of East Azarbaijan-Tabriz
2 - Assistant Professor of Department of Management, Faculty of Humanities, Bonab Branch, Islamic Azad University, Bonab, Iran

Received: 2017-12-05 Accepted : 2018-03-04 Published : 2017-08-23

Keywords: Information Technology (IT), Information Technology Productivity Paradox, Effectiveness, Productivity, Efficiency, East Azerbaijan Tax Affairs Head Office,

Abstract :

AbstractBackground: Despite the focus of information technology in the current world, productivity is considered as the main factor for the success of organizations. As a result, Investing in IT is widely regarded as having enormous potential for reducing costs, enhancing productivity, and improving living standards.Purpose: The purpose of this study is to verify the paradox of IT efficiency by examining the impact of using information technology on productivity At the East Azerbaijan Tax Affairs Head Office from the perspective of the staff of this organization.Methodology: The method used in this research is descriptive-survey method and the sample is 256 managers and employees of the organization selected by targeted sampling method. In order to collect the data, a questionnaire of 30 questions was used.Findings: The results of this research show that the use of information technology At the East Azerbaijan Tax Affairs Head Office has increased the productivity of the organization.Conclusion: It is desirable for managers of the East Azerbaijan Tax Affairs Head Office to invest in targeted, optimal and effective IT facilities and equipment, seeking to improve their efficiency and effectiveness indicators, thereby increasing the productivity of their organization.