The Relationship between Job Burnout and Organizational Silence: The Mediating Role of Organizational Trauma (Case Study: Pasargad Insurance Area 2 Management).
Subject Areas :
Morteza Hajipour
1
,
vahid mirzaei
2
*
1 - Department of Management, Bojnord Branch, Islamic Azad University, Bojnord, Iran
2 - Department of Management, Faculty of Humanities, Islamic Azad University, Bojnord, Iran
Keywords: Job Burnout, Organizational Silence, Organizational Trauma, Pasargad Insurance Area 2 Management,
Abstract :
This study investigates the mediating role of organizational trauma in the relationship between job burnout and organizational silence. Employing an applied, descriptive-survey approach, the research sampled 80 employees from Pasargad Insurance Area 2 Management using Cochran's formula and simple random sampling. Data was gathered through library research and questionnaires, including the Maslach Burnout Inventory (1986), Vakola and Bouradas' Organizational Silence Scale (2005), and Vivian and Hormann's Organizational Trauma Scale (2015). Questionnaire validity was assessed via face and construct validity, while reliability was confirmed using Cronbach's alpha, yielding coefficients of 0.72, 0.83, and 0.75 for job burnout, organizational silence, and organizational trauma, respectively. Data analysis, conducted using structural equation modeling in AMOS 24, revealed a significant positive impact of job burnout on organizational silence (β = 0.38) and organizational trauma (β = 0.68). Furthermore, a direct relationship was found between organizational trauma and organizational silence (β = 0.45). These findings suggest that organizational trauma mediates the relationship between job burnout and organizational silence.
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Mahdavi, A.; Ahmadi, F. (2023). Consequences of organizational trauma in the workplace. Scientific-Research Journal of Organizational Management, 12(1), 34-48. [In Persian]
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Vaziri, S.; et al. (2023). The role of organizational silence in the quality of insurance services: A case study in insurance companies. Journal of Insurance Management, 8(1), 45-63. [In Persian]
Mousavi, M.; et al. (2022). The impact of organizational crises on organizational silence: An analysis of employees’ experiences in public organizations. Journal of Human Resource Management, 10(2), 85-101. [In
Persian] Farrokhi, A.; et al. (2023). Investigating the effect of organizational trauma on organizational culture and employee silence behavior. Journal of Applied Psychology, 12(1), 50-67. [In Persian]
Rezaei, B.; et al. (2024). The role of organizational silence in intensifying organizational trauma: A case study in industries related to financial crises. Organizational Management Research, 15(3), 200-215. [In Persian]
Ahmadi, S.; Zadeh Ziyari, M. (2023). An analysis of the impact of organizational silence in crisis management: Applications and challenges. Journal of Crisis Management, 8(4), 120-134. [In Persian]
Abbasi, N.; Friends. (2023). Organizational tensions and their impact on burnout and organizational silence: A new perspective. Modern Psychology Journal, 10(2), 45-59. [In Persian]
Mousavi, M.; et al. (2022). The role of organizational trauma in employees’ silence behavior in public
organizations. Organizational Behavior Journal, 17(3), 215-230. [In Persian] Sharifi, F.; Amini, M. (2020). Examining the relationship between burnout and organizational silence among employees. Journal of Psychology and Educational Sciences, 13(3), 45-63. [In Persian]
Sharifi, M.; Naderi, A. (2023). Investigating the factors influencing burnout among employees of Pasargad
Insurance. Quarterly Journal of Human Resource Management, 15(1), 98-110. [In Persian] Mousavi, N.; Karasi, Sh. (2024). Analyzing demoralization and emotional exhaustion in the insurance industry. Scientific Journal of Management and Organizational Behavior, 13(2), 55-70. [In Persian]
Abbasi, M. and colleagues (2022). Investigating the decrease in perceived competence among insurance industry employees and its relationship with burnout. Quarterly Journal of Organizational Management
Research, 9(1), 129-144. [In Persian] Karami, F.; Sohrabi, A. (2023). Analyzing organizational silence and its influencing factors in the insurance industry. Scientific Journal of Organizational Management, 10(3), 89-105. [In Persian]
Mousavi, N.; Ganji, S. (2024). Organizational culture and organizational silence: A study in the insurance
industry. Quarterly Journal of Human Resource Management, 11(4), 45-56. [In Persian] Hosseini, M.; Nobakht, T. (2023). The role of management in organizational silence: A case study in Pasargad Insurance. Quarterly Journal of Management and Organizational Behavior Research, 12(2), 75-90. [In Persian]
Motahari, R.; Rezaei, J. (2022). Consequences of organizational silence in insurance companies: A qualitative analysis. Quarterly Journal of Management Research, 9(1), 120-135. [In Persian]
Moradi, M. and colleagues (2022). Investigating the relationship between burnout and organizational silence in the insurance industry. Quarterly Journal of Human Resource Management, 14(1), 112-126. [In Persian]
Nazarian, S.; Hosseini, M. (2023). Burnout and its consequences in insurance companies. Quarterly Journal of Management Research, 15(2), 90-105. [In Persian]
Soltani, R.; Vafaei, N. (2023). The impact of burnout on organizational behaviors: A study in the insurance industry. Scientific Journal of Organizational Behavior, 8(3), 140-155. [In Persian]
Karimi, S.; Habibi, J. (2024). Investigating the role of emotional exhaustion in organizational silence: A study in insurance companies. Quarterly Journal of Management Analyses, 12(1), 55-70. [In Persian]
Mousavi, F.; Ganji, S. (2024). Investigating the impact of management support on burnout and organizational silence. Quarterly Journal of Crisis Management, 9(2), 37-54. [In Persian]
Hasanzadeh, M.; Sohrabi, T. (2022). Organizational silence and service quality in insurance companies. Quarterly Journal of Insurance Studies, 7(4), 220-230. [In Persian]
Mahdavi, F.; Vahidi, M. (2023). Organizational silence and its influencing factors in the insurance industry. Scientific Journal of Management, 11(1), 85-95. [In Persian]
Saeidi, R.; Khadiour, N. (2024). Organizational silence and its influencing factors in the insurance industry. Journal of Organizational Behavior, 12(3), 65-80. [In Persian]
Sharifi, M. and colleagues (2022). Burnout in insurance organizations: A field study. Quarterly Journal of Human Resource Management, 10(2), 85-102. [In Persian]
Rahimi, S.; Rad, M. (2023). The impact of job pressures on burnout in the insurance industry. Scientific Journal of Humanities, 12(3), 65-88. [In Persian]
Khani, J.; Farakh, R. (2022). Quality of management and burnout in insurance companies: A field study. Quarterly Journal of Organizational Behavior, 8(4), 40-55. [In Persian]
Saeidi, S.; Kiani, N. (2024). Organizational communication and burnout: A study in the insurance industry. Quarterly Journal of Management Analyses, 9(2), 95-110. [In Persian]
Tahmatan, F.; Pooraali, K. (2022). Burnout and service quality in the insurance industry. Quarterly Journal of Executive Management, 14(1), 25-35. [In Persian]
Alinazhad, M.; Adil, S. (2024). Job dissatisfaction and burnout in commercial insurance. Quarterly Journal of Management Research, 15(2), 120-130. [In Persian]
Ahmadi, Z.; Yasari, M. (2022). Organizational silence and its influencing factors: A study in the insurance industry. Quarterly Journal of Human Resource Management, 11(1), 25-60. [In Persian]
Saeidi, R. and colleagues (2023). Organizational culture and employee silence: A study in Mellat Insurance. Quarterly Journal of Organizational Behavior, 9(2), 67-80. [In Persian]
Farrokhi, N.; Heydari, M. (2024). The impact of leadership quality on organizational silence: A study in Iran Insurance. Quarterly Journal of Management Research, 12(1), 110-126. [In Persian]
Bayat, M.; Nikfar, T. (2022). Fear of consequences and organizational silence: A study in Parsian Insurance. Scientific Journal of Economics and Management, 10(2), 55-70. [In Persian]
Kazemi, S.; Lotfi, N. (2023). Innovation and organizational silence in the insurance industry: A field study. Quarterly Journal of Crisis Management, 7(4), 150-165. [In Persian]
Rafiei, M.; Hasanzadeh, S. (2022). Job dissatisfaction and organizational silence in Kowsar Insurance. Quarterly Journal of Management Development, 13(3), 85-99. [In Persian]
Kahn, W. A. (2023). The essence of engagement: Lessons from the field. Industrial and Organizational Psychology, 16(1), 1-23.
Knoll, M., & van Dick, R. (2020). Do I hear the whistle…? A first attempt to measure four forms of employee silence and their correlates. Journal of Business Ethics, 113(2), 349-362.
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