List of Articles Mohamad Ali Tadayon Article 1 - Determining the Dimensions of Electronic Customer Relationship Management (E-CRM) in Gharzolhasaneh Mehr Iran Bank 20.1001.1.23222301.2021.7.4.4.5 10.30495/jsm.2021.1943167.1553 Mohamad Ali Tadayon Reza Ebrahimzade Dastgerdi Alborz Gheitani Mehrdad Sadeghi Journal of System Management , Issue 5 , Year , Autumn 2021