Investigating the application of knowledge management process in a service organization (case study)
Subject Areas : Business ManagementHoushang Taghizadeh 1 , Gholamreza Soltani Fesghandis 2 , Rouhollah Mahdilouy 3
1 - Faculty Member (Assistant Professor) Industrial Management Group, Tabriz Branch, Islamic Azad University, Tabriz, Iran
2 - Master of Industrial Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran
3 - Master of Industrial Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran
Keywords: Knowledge Creation, Knowledge management, fuzzy sets, Knowledge Sharing, Gaining knowledge, Recording knowledge, Applying knowledge,
Abstract :
The purpose of this paper is to assess the use of knowledge management process and its five main stages-gaining knowledge, recordeding knowledge, knowledge transfer, knowledge creation, and the application of knowledge in the organization- using fuzzy set theory. The statistical population consists of 75 members of service organization personnel. Due to the limited number of the statistical population, no sampling has been done and all the population has been studied. In order to collect data, a questionnaire has been used, the validity and reliability of which have been tested and approved. The results of the study indicate that in the organization under study the rate of applying the five main stages (process dimensions) of knowledge management is at an average level. Also, there is a considerable difference between the present situation and the desired situation of the five main stages of knowledge management in the organization under study.
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Alwani, S. M., Nategh, T., & Farahi, M. M. (2007). The Role of Social Capital in the Development of Organizational Knowledge Management. Journal of Management Science, 5, 35-70, (In Persian).
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Liao, S. H. (2003), Knowledge management technologies and applications-literature review from 1995 to 2002, Expert Systems with Application, No.25, pp.155–164.
Lin, C., D. C. Yen & D.C. Tarn( 2007), An industry-level knowledge management model-a study of information-related industry in Taiwan, Information & Management, No.44, pp.22-39.
Mousavi, A. (2005). Knowledge Management. Journal of Rehabilitation and Development, 46, 12-23, (In Persian).
Murray G. (1999), the knowledge management factbook, International data corporation report.
Ngai, E.W.T. & E.W.C. Chan (2005), Evaluation of knowledge management tools using AHP, Expert Systems with Applications, No.29, pp.889–899.
Perez, E.(1999), Knowledge management in the library, Database Magazine, Vol.22, No.2, p.75.
Piri, Z., & Asefzadeh, S. (2006). How Can Knowledge Management be Used?. Journal of Qazvin University of Medical Sciences, 38, 124-132, (In Persian).
Rafati Shaldehi, H., Hassanavi, R., Behazin, F., & Bani Taba, S. A. (2008). Review of the Knowledge Management Model at a Military Research Center. Military Medicine, 10, 223-252, (In Persian).
Rading, A. (2004). Knowledge Management. Translated by: M. H. Latifi, Tehran: Samt Publication, (In Persian).
Siemian, R., & Mofidi, H. (2006). Using Intranet as a Tool for Knowledge Management in Academic Libraries. Journal of Information Science and Technology, 2, 198-217, (In Persian).
Suri, H. (2007). Reengineering in Iranian Organizations. Tehran: Rasa Publication, (In Persian).
Zafarian, R., Esmaeilzadeh, M., & Shefahi, N. (2008). Presentation of Knowledge Management Model in Small and Medium Business. Entrepreneurship Development, 1(2), 75-102, (In Persian).
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Abtahi, S. H., & Salavati, A. (2006). Knowledge Management in Organization. Tehran: Payvand Noo Publishing, (In Persian).
Alwani, S. M., Nategh, T., & Farahi, M. M. (2007). The Role of Social Capital in the Development of Organizational Knowledge Management. Journal of Management Science, 5, 35-70, (In Persian).
Bhatt, G.D. (2001), Knowledge management in organizations: examining the interaction between technologies, techniques, and people, Journal of Knowledge Management, Vol. 5, No. 1, pp. 68-75.
Blackler, F. (1995), the knowledge, knowledge work and organization: An overview and interpretation, Organization Studies, Vol.16, No.6, pp.1021-1046.
Davenport, T.H. & L. Prusak (1998), Working Knowledge: How Organizations Manage What They Know, Boston, MA: Harvard Business School Press.
Hackett, B. (2000), Beyond knowledge management: new ways to work and learn, New York: The Conference Board.
Kakabadse, N. K., A. Kakabadse, & A. Kouzmin (2003), Reviewing the knowledge management literature: towards a taxonomy, Journal of Knowledge Management, Vol. 7, No.4, pp.75–91.
Liao, S. H. (2003), Knowledge management technologies and applications-literature review from 1995 to 2002, Expert Systems with Application, No.25, pp.155–164.
Lin, C., D. C. Yen & D.C. Tarn( 2007), An industry-level knowledge management model-a study of information-related industry in Taiwan, Information & Management, No.44, pp.22-39.
Mousavi, A. (2005). Knowledge Management. Journal of Rehabilitation and Development, 46, 12-23, (In Persian).
Murray G. (1999), the knowledge management factbook, International data corporation report.
Ngai, E.W.T. & E.W.C. Chan (2005), Evaluation of knowledge management tools using AHP, Expert Systems with Applications, No.29, pp.889–899.
Perez, E.(1999), Knowledge management in the library, Database Magazine, Vol.22, No.2, p.75.
Piri, Z., & Asefzadeh, S. (2006). How Can Knowledge Management be Used?. Journal of Qazvin University of Medical Sciences, 38, 124-132, (In Persian).
Rafati Shaldehi, H., Hassanavi, R., Behazin, F., & Bani Taba, S. A. (2008). Review of the Knowledge Management Model at a Military Research Center. Military Medicine, 10, 223-252, (In Persian).
Rading, A. (2004). Knowledge Management. Translated by: M. H. Latifi, Tehran: Samt Publication, (In Persian).
Siemian, R., & Mofidi, H. (2006). Using Intranet as a Tool for Knowledge Management in Academic Libraries. Journal of Information Science and Technology, 2, 198-217, (In Persian).
Suri, H. (2007). Reengineering in Iranian Organizations. Tehran: Rasa Publication, (In Persian).
Zafarian, R., Esmaeilzadeh, M., & Shefahi, N. (2008). Presentation of Knowledge Management Model in Small and Medium Business. Entrepreneurship Development, 1(2), 75-102, (In Persian).
