A Model of Company Competitive Capabilities Considering Social Capital and Buyer-Supplier Relationship Risk: A Case Study of the Elevator and Escalator Industry
Subject Areas : Industrial Management Supply Chain Trend
Mohsen Hooshangi
1
(
Ph.D. candidate in Production and Operations Management, Department of Industrial Management, Faculty of management and accounting, Allameh Tabataba’i University, Tehran, Iran
)
Abolfazl Kazazi
2
(
Professor, Department of Industrial Management, Faculty of management and accounting Allameh Tabataba’i University, Tehran, Iran
)
Mohammad taghi Taghavifard
3
(
Professor, Department of Industrial Management, Faculty of management and accounting Tabataba’i University, Tehran, Iran
)
Reza Kianimavi
4
(
School of Business and Law, Edith Cowan University, Australia
)
Keywords: Social capital, competitive capabilities, Buyer-Supplier Relationships Risk, Elevator and Escalator Industry,
Abstract :
The purpose of this study was to present a model of competitive capabilities considering social capital and buyer- supplier relationships. In terms of purpose, it is developmental-applied and in terms of nature, descriptive-analytical and regarding method, a mixed method study. The study population included the academic and industrial experts active in the elevator and escalator industry. To recruit the sample, purposeful and theoretical saturation sampling methods were used in which the researchers reached a saturation point after conducting 18 interviews. Semi-structured qualitative interviews were used to collect the data in the qualitative section and questionnaires were used for the quantitative section. To analyze the data, content analysis and interpretive structural equations were employed. The final obtained model reveals that the social capital variable has three comprehensive themes, 15 organizing themes and 49 basic themes, the buyer-supplier relationship risk has seven organizing themes and 28basic themes, and the competitive capabilities include nine organizing themes and 32 basic themes. Also, the results of the interpretive structural equation method show a six-level model.
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Amin Afshar, Z., Hooshangi, M, Bayat, R., (2021). "Customer relationship management's linking to export performance: the mediating role of relational capital, in Iran", International Journal of Business Information Systems, Vol.38 No.2, pp.200–218.
Amin Afshar, Z. and Fazli, S. (2018) ‘Investigating the effect of relational capital on supply chain risk and performance’, Int. J. Manufacturing Technology and Management, Vol. 32, No. 6, pp.517–532
Arman, M., Shafiei, M. (2017). Competitive Capabilities in the Knowledge-Based Companies, a Model to Explain the Role of Strategic Agility and Strategic Learning. Management Studies in Development and Evolution, 25(83), 25-50. doi: 10.22054/jmsd.2017.7477 [In Persian].
Avery, S. (2010) ̒ Impact of social capital on buyer- supplier relationship in multi-cultural context’, Doctoral Dissertation in Operations Management, The university of texas, US, 1-168.
Bharati, P., Chaudhury, A. (2019). Assimilation of Big Data Innovation: Investigating the Roles of IT, Social Media, and Relational Capital. Inf Syst Front 21, 1357–1368.
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Chowdhury Priyabrata, Kwok Hung Lau, Siddhi Pittayachawan, (2019) "Operational supply risk mitigation of SME and its impact on operational performance: A social capital perspective”, International Journal of Operations & Production Management, Vol. 39 Issue: 4, pp.478-502.
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Darnell, Jamey,(2017). Corporate Social Responsibility and Firm Reputation Risk: Bettering Firm Reputational Risk Through Socially Responsible Activities, 9(1), 1-70.
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Fazli, S. Hooshangi, M. Hosseini, S.A (2013). The relationship between relational capital and buyer performance. International Research Journal of Applied and Basic Sciences. Vol, 4 (12): 4337-4341
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Hooshangi, M. Fazli, S. Mirhosseini, S.S. (2016). The mediation role of buyer’s satisfaction in relationship between structural capital with performance. Int. J. Logistics Systems and Management, Vol. 23, No. 3. 329- 342.
Horng, S., Wu, C., (2020). “How Behaviors on Social Network Sites and Online Social Capital Influence Social Commerce Intentions”, Information and amp; Management (2020), Volume 57, Issue 2. https://doi.org/10.1016/ j.im.2020.103176. https://doi.org/10.1108/13598541111115338
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Kiani mavi, Reza,. Amin afshar, Zahra (2017). The Relationships between Social Capital and Organizational Entrepreneurship at Small and Medium Enterprises of Zanjan Province. International Journal of Business Innovation and Research. 12(4). 449-464
Kim, Y. & Vonortas, N.S.,(2014). Managing risk in the formative years: Evidence from young enterprises in Europe. Technovation, 34(8), pp.454–465.
Kori, Sa’id, Moses Itanola Abdullahi B. Saka (2019). The Capability and Support of Structure Capital on BIM Innovation in SME. Information and Knowledge Management. Vol.9, No.2. 56-67- DOI: 10.7176/IKM.
Krause, D., Handfield, R., Tyler, B. (2007). The relationships between supplier development, commitment, social capital accumulation and performance improvement. Journal of Operations Management, 25 (2), 528–545.
Lawson, B., Tyler, B. B. and Cousins, P. D. (2008) ̒ Antecedents and consequences of social capital on buyer performance improvement’, Journal of Operations Management, 26: 3 446–460.
Lazzarotti, Valentina, Raffaella Manzini, Anna Nosella & Luisa Pellegrini (2017) Innovation ambidexterity of open firms. The role of internal relational social capital. Technology Analysis & Strategic Management, 29:1, 105-118, DOI: 10.1080/09537325.2016.1210119
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Liu, C., (2018). "Examining social capital, organizational learning and knowledge transfer in cultural and creative industries of practice", Tourism Management 64 (2018) 258-270.
Liu, X., Huang, Q., Dou, J., Zhao, X., (2017). “The impact of informal social interaction on innovation capability in the context of buyer-supplier dyads”, Journal of Business Research, 78, 314-322. http://dx.doi.org/10.1016/ j.jbusres.2016.12.027.
Lumineau, F. and Oliveira, N. (2020), Reinvigorating the Study of Opportunism in Supply Chain Management. J Supply Chain Manag, 56: 73-87. doi:10.1111/jscm.12215.
Mazaheri Asad, Mohsen (2015) Impact of Adoption of Advanced Manufacturing Technologies (AMTs) on Competitive Capabilities and Performance of the Companies in the Textile Industry (Case Study: SinaPood Textile Co.) Master Science in Industrial Engineering. Mehralborz Virtual University [In Persian].
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_||_Aboelmaged, Mohamed. (2018) “The drivers of sustainable manufacturing practices in Egyptian SMEs and their impact on competitive capabilities: A PLS-SEM model”, Journal of Cleaner Production, No. 175, pp. 207-221.
Ahmed, Z., (2018). “Explaining the unpredictability: A social capital perspective on ICT intervention”, International Journal of Information Management 38, 175–186.
AlQershi. Nagwan, Zakaria Bin Abas, Sany Sanuri Mohd Mokhtar, (2019). Prospecting for Structure Capital: Proactive Strategic Innovation and the Performance of Manufacturing SMEs in Yemen. International Journal of Entrepreneurship. 23)3(, 1-19.
Amin Afshar, Z., Hooshangi, M, Bayat, R., (2021). "Customer relationship management's linking to export performance: the mediating role of relational capital, in Iran", International Journal of Business Information Systems, Vol.38 No.2, pp.200–218.
Amin Afshar, Z. and Fazli, S. (2018) ‘Investigating the effect of relational capital on supply chain risk and performance’, Int. J. Manufacturing Technology and Management, Vol. 32, No. 6, pp.517–532
Arman, M., Shafiei, M. (2017). Competitive Capabilities in the Knowledge-Based Companies, a Model to Explain the Role of Strategic Agility and Strategic Learning. Management Studies in Development and Evolution, 25(83), 25-50. doi: 10.22054/jmsd.2017.7477 [In Persian].
Avery, S. (2010) ̒ Impact of social capital on buyer- supplier relationship in multi-cultural context’, Doctoral Dissertation in Operations Management, The university of texas, US, 1-168.
Bharati, P., Chaudhury, A. (2019). Assimilation of Big Data Innovation: Investigating the Roles of IT, Social Media, and Relational Capital. Inf Syst Front 21, 1357–1368.
Cannon, J. P. and Perreault, W. D. (1999). "Buyer-Seller Relationships in Business Market",Journal of Marketing Research, vol. 36, no. 4, pp. 439-460.
Chowdhury Priyabrata, Kwok Hung Lau, Siddhi Pittayachawan, (2019) "Operational supply risk mitigation of SME and its impact on operational performance: A social capital perspective”, International Journal of Operations & Production Management, Vol. 39 Issue: 4, pp.478-502.
Christopher, M., Mena, C., Khan, O. and Yurt, O. (2011), "Approaches to managing global sourcing risk", Supply Chain Management, Vol. 16 No. 2, pp. 67-81.
Darnell, Jamey,(2017). Corporate Social Responsibility and Firm Reputation Risk: Bettering Firm Reputational Risk Through Socially Responsible Activities, 9(1), 1-70.
Eriksson, K. and Sharma, D. D. (2003). "Modeling Uncertainty in Buyer-Seller Cooperation", Journal of Business Research, vol. 56, no. 12, pp. 961-970.
Faisal M. (2009) Prioritization of Risks in Supply Chains. In: Wu T., Blackhurst J. (eds) Managing Supply Chain Risk and Vulnerability. Springer, London, 41-66.
Fazli, S. Hooshangi, M. Hosseini, S.A (2013). The relationship between relational capital and buyer performance. International Research Journal of Applied and Basic Sciences. Vol, 4 (12): 4337-4341
Fazli, S., Hooshangi, M. (2014). the impact of social capital on buyer- supplier relationships in manufacturing companies (case study: Qazvin province companies). Industrial Management Journal, 6(1), 75-96. doi: 10.22059/imj.2014.52236 [In Persian].
Garo, Jr.; W.R. Guimarães, M.R.N.)2018( “Competitive Priorities and Strategic Alignment as Mediators in the Relationship between Companies in the Brazilian Automotive Supply Chain”, South African Journal of Industrial Engineering, Vol. 29, No. 1, pp. 184-194.
Gelderman, C., Mampaey, J., Semeijn, J. and Verhappen, M. (2019), "Self-justification for opportunistic purchasing behavior in strategic supplier relationships", Journal of Business & Industrial Marketing, Vol. 34 No. 2, pp. 451-462. https://doi.org/10.1108/JBIM-03-2017-0077.
Gelderman, Cees J. Janjaap Semeijn, Patrique P. Mertschuweit, (2016) "The impact of social capital and technological uncertainty on strategic performance: The supplier perspective, Journal of Purchasing and Supply Management", Volume 22 (3) Pages 225-234, https://doi.org/10.1016/ j.pursup.2016.05.004.
Ghosh, B.; Kumuthadevi, K.; Jublee, D.(2016); “Linkage among Competitiveness, Competitive Advantage and Competitive Priority of Apparel Export Firms at Tirupur”, International Journal of Management Research & Review, Vol. 6, Issue 8, pp. 1012-1029.
Gölgeci, I., Kuivalainen, O., (2020). “Does social capital matter for supply chain resilience? The role of absorptive capacity and marketing-supply chain management alignment”, Industrial Marketing Management, Volume 84, January, Pages 63-74 https://doi.org/10.1016/j.indmarman.2019.05.006.
Gupta, Rajorshi (2012). Management of Intellectual Property in Supply Chain Outsourcing. Doctoral Dissertation in Operations Management. Texas A&M University. US.
Hall, Mark Curtis (1991). An empirical investigation of the relationship between buyer-seller interactions, buying situations, and perceived risk in organizational purchasing. Doctoral Dissertation in Operations Management, The Arkansas University, US.
Hasanzadeh, Seyed Shahabeddin (2014). A Model for National Intellectual Property Strategy Based on Multi-Case Study. . Master Science in Business Administration. Payame Noor University [In Persian].
Hogarth, K., Hutchinson, M. & Scaife, W. (2018). Corporate Philanthropy, Reputation Risk Management and Shareholder Value: A Study of Australian Corporate giving. J Bus Ethics 151, 375–390. https://doi.org/ 10.1007/s10551-016-3205-8.
Hooshangi, M. Fazli, S. Mirhosseini, S.S. (2016). The mediation role of buyer’s satisfaction in relationship between structural capital with performance. Int. J. Logistics Systems and Management, Vol. 23, No. 3. 329- 342.
Horng, S., Wu, C., (2020). “How Behaviors on Social Network Sites and Online Social Capital Influence Social Commerce Intentions”, Information and amp; Management (2020), Volume 57, Issue 2. https://doi.org/10.1016/ j.im.2020.103176. https://doi.org/10.1108/13598541111115338
Johnston, D. A., McCutcheon, D. M., Stuart, I. F., Kerwood, H. (2004). Effects of supplier trust on performance of cooperative supplier relationships. Journal of Operations Management, 22 (1), 23–38.
Kelly, Stephen. Beverly Wagner & John Ramsay (2018): Opportunism in buyer–supplier exchange: a critical examination of the concept and its implications for theory and practice, Production Planning & Control, 29(12), 992-1009. DOI: 10.1080/09537287.2018.1495772
Kiani mavi, Reza,. Amin afshar, Zahra (2017). The Relationships between Social Capital and Organizational Entrepreneurship at Small and Medium Enterprises of Zanjan Province. International Journal of Business Innovation and Research. 12(4). 449-464
Kim, Y. & Vonortas, N.S.,(2014). Managing risk in the formative years: Evidence from young enterprises in Europe. Technovation, 34(8), pp.454–465.
Kori, Sa’id, Moses Itanola Abdullahi B. Saka (2019). The Capability and Support of Structure Capital on BIM Innovation in SME. Information and Knowledge Management. Vol.9, No.2. 56-67- DOI: 10.7176/IKM.
Krause, D., Handfield, R., Tyler, B. (2007). The relationships between supplier development, commitment, social capital accumulation and performance improvement. Journal of Operations Management, 25 (2), 528–545.
Lawson, B., Tyler, B. B. and Cousins, P. D. (2008) ̒ Antecedents and consequences of social capital on buyer performance improvement’, Journal of Operations Management, 26: 3 446–460.
Lazzarotti, Valentina, Raffaella Manzini, Anna Nosella & Luisa Pellegrini (2017) Innovation ambidexterity of open firms. The role of internal relational social capital. Technology Analysis & Strategic Management, 29:1, 105-118, DOI: 10.1080/09537325.2016.1210119
Lee, C.-H. and Ha, B.-C. (2018), "The impact of buyer-supplier relationships’ social capital on bi-directional information sharing in the supply chain", Journal of Business & Industrial Marketing, Vol. 33 No. 3, pp. 325-336. https://doi.org/10.1108/JBIM-01-2017-0021
Liu, C., (2018). "Examining social capital, organizational learning and knowledge transfer in cultural and creative industries of practice", Tourism Management 64 (2018) 258-270.
Liu, X., Huang, Q., Dou, J., Zhao, X., (2017). “The impact of informal social interaction on innovation capability in the context of buyer-supplier dyads”, Journal of Business Research, 78, 314-322. http://dx.doi.org/10.1016/ j.jbusres.2016.12.027.
Lumineau, F. and Oliveira, N. (2020), Reinvigorating the Study of Opportunism in Supply Chain Management. J Supply Chain Manag, 56: 73-87. doi:10.1111/jscm.12215.
Mazaheri Asad, Mohsen (2015) Impact of Adoption of Advanced Manufacturing Technologies (AMTs) on Competitive Capabilities and Performance of the Companies in the Textile Industry (Case Study: SinaPood Textile Co.) Master Science in Industrial Engineering. Mehralborz Virtual University [In Persian].
Mazzarol, Tim. Sophie Reboud (2020). Entrepreneurship and Innovation, Theory, Practice and Context Fourth Edition. Springer Texts in Business and Economics, 1-536. https://doi.org/10.1007/978-981-13-9412-6.
Mishra, Deepa, R.R.K. Sharma, Sameer Kumar, Rameshwar Dubey (2016). Bridging and buffering: Strategies for mitigating supply risk and improving supply chain performance, International Journal of Production Economics, Vo 180, Pages 183-197. https://doi.org/10.1016/j.ijpe.2016.08.005.
moderating role of organizational learning (The Case: The organizations Of Pardis Technology Park). Master Science in Executive Management. Faculty of Management and Accounting, Allameh Tabataba'i University. Tehran. Iran [In Persian].
Nahapiet, J., Ghoshal, S., (1998). "Social capital, intellectual capital, and the organizational Advantage", The Academy of Management Review, 23 (2), 1998, pp. 242-266.
Niknejad, Abbas Moghimi, Seyed Mohammad; Roushandel arabtani, Taher (2012). Identify the media entrepreneurship model for the country's digital media businesses. Journal of Entrepreneurship Development, 5(1), 65-83. doi: 10.22059/jed.2012.24655 [In Persian].
NojavanFar, Zahra (2018). The effect of innovation capability on strategic flexibility regard to
Onofrei, G, Nguyen, HM, Zhang, M, Fynes, B. (2020) Building supply chain relational capital: The impact of supplier and customer leveraging on innovation performance. Bus Strat Env.2020;1–13. https://doi.org/10.1002/ bse.2586
Rostampanah, Hassan and Vahid Mohammadreza Khani (2015), Reputation Risk Management in Banks, International Conference on Management and Economics in the 21st Century, Tehran, Leading Institute. https://www.civilica.com/Paper-ICMEC01-ICMEC01_051.html[InPersian].
Sansone, C., & Hilletofth, P., & Eriksson, D. (2020). Critical Operations Capabilities for Competitive Manufacturing in a High-Cost Environment: A Multiple Case Study. Operations and Supply Chain Management: An International Journal, 13(1), 94-107.
Sansone, C., Hilletofth, P. and Eriksson, D. (2017), "Critical operations capabilities for competitive manufacturing: a systematic review", Industrial Management & Data Systems, Vol. 117 No. 5, pp. 801-837. https://doi.org/10.1108/IMDS-02-2016-0066
Savale, Sagar Kishor. Varsha Kishor Savale (2016). Intellectual property rights. world journal of pharmacy and pharmaceutical sciences. Vol 5, Issue 6, 2529- 2559.
Scott. Susan (2012). The Role of Relational Capital in Supply Chain Risk Reduction. Doctor of Business Administration (DBA). Nova Southeastern University.
Seipp, V., Michel, A., & Siegfried, P. (2020). Review of International Supply Chain Risk within Banking Regulations in Asia, US and EU Including Cost Efficiency Proposals. Journal of Financial Risk Management, 9, 229-251. https://doi.org/10.4236/jfrm.2020.93013.
Shafieyoun, R., Norouzi, A. (2020). Investigating the impact of technology management on business performance through the mediating role of competitive capabilities (Case study: Knowledge-based companies of Isfahan scientific and technology town). Quarterly journal of Industrial Technology Development, 18(39), 3-18 [In Persian].
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