Promoting a Hierarchical Model of Decision-Making in Business Process Outsourcing Utilizing MCDM Approach

Subject Areas : مدیریت

mahmoud modiri ¹ ( استادیار دانشکده مدیریت و حسابداری، دانشگاه آزاد اسلامی واحد تهران جنوب، ایران )
ali ansari farshad ² ( دانشجوی کارشناسی ارشد دانشکده مدیریت و حسابداری، دانشگاه آزاد اسلامی واحد تهران جنوب، ایران (عهده دار مکاتبات) )

Received: 2012-06-16 Accepted : 2012-05-16 Published : 2013-01-20

Keywords: IT, DEMATEL, Outsourcing, Business process outsourcing, MCDAM,

Abstract :

Business Process Outsourcing (BPO) is a critical issue in management of organizations, and IT outsourcing is an advanced type of outsourcing. An Organization that decides to outsource part of its activities will initially raise the question of what activities to outsource. However, given the absence of a solid scientific and systematic framework and processes for strategic decision-making of outsourcing services, organizations face diverse problems. The Purpose of this article was to utilize Decision tools with multiple criteria in order to identify and rank the indicators that may affect the business process outsourcing. Also, we used the techniques of Analytic Hierarchical Process in order to calculate the weight of these factors and options raised in the business process outsourcing. Also the magnitude of relationships between the indicators of outsourcing (IT) was examined using DEMATEL technique.