The Effect of Role Overload, Role Conflict, & Role Ambiguity on Task Performance & Organizational Citizenship Behavior with the Mediating Role of Organization-Based Self-Esteem in Employees of the National Iranian Drilling Company
Subject Areas : IndustrialSahar Savadkouhi 1 , Sima Parizadeh 2 , Kioumars beshlide 3
1 - Assistant Professor, Department of Psychology, Naghshejahan Higher Education Institute, Baharestan, Isfahan, Iran.
2 - Industrial and Organizational Psychology, Department of Industrial & Organizational Psychology, Faculty of Educational Science and Psychology, Shahid Chamran University of Ahvaz, Ahvaz, Iran
3 - Professor, Department of Industrial & Organizational Psychology, Faculty of Educational Science and Psychology, Shahid Chamran University of Ahvaz, Ahvaz, Iran
Keywords: job stressors, task performance, organizational citizenship behavior, organization-based self-esteem, employees of the National Iranian Drilling Company,
Abstract :
The aim of this study was to, investigated the mediating role of organization-based self-esteem in the effect of role overload, role conflict, & role ambiguity on task performance & organizational citizenship behavior. The sample of study was 213 employees of the National Iranian Drilling Company who were selected using simple random sampling. In this study, was used standard questionnaires such as Michigan Organizational Assessment (1969), Role Conflict, & Ambiguity (Rizo, Hose, & Lirtzman, 1970), Job Performance (Williamz & Anderson, 1991), Organizational Citizenship Behavior (Podsakoff, MacKenzie, Morrman, & Fetter, 1990), & Organization-based Self-Esteem (Pierce, Gardner, Cummings, Dunham, 1989), & for analyzing data, was used Path Analysis Method. The research model test showed the acceptable fitted of the model. Examination of the direct effects indicated that role ambiguity has a significant and negative effect on task performance (p<0.01), organizational citizenship behavior (p<0.05), & organization-based self-esteem (p<0.01), & organization-based self-esteem has a significant and positive effect on task performance, & organizational citizenship behavior (p<0.01). Also, the indirect effects test showed that organization-based self-esteem has mediating role in the effect of role ambiguity on task performance, & organizational citizenship behavior (p<0.05). Therefore, it is recommend to managers that by using appropriate solutions, reduce role ambiguity and enhance organization-based self-esteem of employees, until in this way, their job performance and organizational citizenship behavior will also increase.
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