The role of communication skills of managers in the work environment

Subject Areas : Journal of Iranian Social Development Studies

somayeh sadat mahdavi ¹ , Seyyed Vahids Aghili ² , norooz hashemzehi ³ , aliakbar farhangi ⁴

1 - Department of Communication Sciences, Faculty of Humanities, Tehran-Iran University of Science and Research
2 - Head of the Department of Free University News
3 - Associate Professor and Faculty Member of Sociology Department, Azad University, Tehran East Branch
4 - Full Professor and Faculty Member of Department of Public Administration, Science and Research Branch, Islamic Azad University, Tehran. Iran

Received: 2018-10-01 Accepted : 2019-01-11 Published : 2007-12-22

Keywords: and efficiency, Self-awareness, empathy, Support, listening,

Abstract :

Communication skills are the most vital skills at each level and every business firm. The purpose of this paper is to investigate the role of communication skills of managers in the work environment from the employee perspective.Theoretical discussions are based on theories of communication, sociology and management. The dimensions of communication skills are self-awareness, social support, empathy and listening. Effective dimensions in the work environment include flexibility, respect for justice, the beauty of the service space, respect for the views of the lender and the consideration of human capital. The statistical population is the managers of the enterprises that have licenses and the number of their employees is more than ten. To measure the communication skills of the manager, their employees are questioned. The sample numbers from 30 business firms filled out 150 of their employees. Quantitative research method, probabilistic sampling method, data gathering tool through questionnaire in year 97, and data analysis method have been used for structural analysis for data analysis. According to the results of the research, the dimensions of communication skills (self-discovery, social support, empathy, and listening) have an impact on the efficiency of the work environment, which is expected to be verified in a larger sample of the same community.