Examining the Role of Human Resources in Hotel Ranking in Iran

Subject Areas : Journal of Cultural Management

Amir Mohsen  Madani ¹ (عضو هیأت علمی دانشگاه آزاد اسلامی واحد شهر ری)
Leila  Bagheri NezamAbad ² (مدرس دانشگاه آزاد اسلامی واحد تهران غرب، کارشناس ارشد رشته طراحی صنعتی مسئول مکاتبات)

Received: 2014-12-31 Accepted : 2015-02-21 Published : 2015-04-21

Keywords: hospitality industry, Hospitality, hotel management, Human Capital, hotel grading,

Abstract :

Introduction and Objectives: Hospitality is of dynamic sectors in tourism industry which interms of job and capital creation plays an important role in today's social model and after oiland automotive industries, as an income maker industry has been considered by manygovernments. So, in order to upgrade the hotel industry in the international competitionfield, the impact of hotel managers and employees recognition will be of particularimportance in the ranking of hotels.Research method: This study is applied in terms of goal and is trying to identify effectivedimensions in human capital and hotel managers. Thus, in order to execute the plan, fichetaking cards has been used and for the field study to assess the status quo in terms of gradesymbols and the amount of affecting the development of hotel industry, somequestionnaires for the experts were designed.Finding: According to the research conducted, the main components of hotel ranking andclassifying in Iran were determined and the importance of each were identified. Finally,some solutions are offered to improve the status of hotel and tourism industries in Iran.Conclusion: Based on the study, the effective indicators in managers and hotel staff wereidentified and it was indicated the role of manager and hotel staff is not deniable inimproving the quality of hospitality services and special dimensions of human capital such astheir education and personal skills have a significant role in gaining star.