List of Articles hotel management

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  1 - Examining the Role of Human Resources in Hotel Ranking in Iran
  Amir Mohsen Madani Leila Bagheri NezamAbad
  Introduction and Objectives: Hospitality is of dynamic sectors in tourism industry which interms of job and capital creation plays an important role in today's social model and after oiland automotive industries, as an income maker industry has been considered by manygo More

  Introduction and Objectives: Hospitality is of dynamic sectors in tourism industry which interms of job and capital creation plays an important role in today's social model and after oiland automotive industries, as an income maker industry has been considered by manygovernments. So, in order to upgrade the hotel industry in the international competitionfield, the impact of hotel managers and employees recognition will be of particularimportance in the ranking of hotels.Research method: This study is applied in terms of goal and is trying to identify effectivedimensions in human capital and hotel managers. Thus, in order to execute the plan, fichetaking cards has been used and for the field study to assess the status quo in terms of gradesymbols and the amount of affecting the development of hotel industry, somequestionnaires for the experts were designed.Finding: According to the research conducted, the main components of hotel ranking andclassifying in Iran were determined and the importance of each were identified. Finally,some solutions are offered to improve the status of hotel and tourism industries in Iran.Conclusion: Based on the study, the effective indicators in managers and hotel staff wereidentified and it was indicated the role of manager and hotel staff is not deniable inimproving the quality of hospitality services and special dimensions of human capital such astheir education and personal skills have a significant role in gaining star. Manuscript profile
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  2 - The relationship between General Proficiency in English Language and Inferring Vocabulary: The case of Tourism and Hotel management Students
  Shadab Jabbarpoor
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  3 - The Effect of the Timing of Form-Focused Instruction on the Development of Iranian Tourism and Hotel Management Students’ Explicit Knowledge of Grammar
  Shiva Maleki Davood Ghahramani
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  4 - Priority Setting to Influential Factors in the Hotel Management Industry Marketing with Emphasis on AHP Method (A Case Study: Guilan Province)
  ali gholipour
  Hotel management is a branch of tourism industry, and is classified as one of the service activities in the marketing issues. In contrast to the goods, services are invisible and intangible in nature. Owing to this fact, customer satisfaction is a tough issue to achieve More

  Hotel management is a branch of tourism industry, and is classified as one of the service activities in the marketing issues. In contrast to the goods, services are invisible and intangible in nature. Owing to this fact, customer satisfaction is a tough issue to achieve. The present article includes a survey of 30 hotel managers in Guilan province on how to provide customer satisfaction and classify its dimensions, and through utilizing the analysis of hierarchy process (AHP), and Expert Choice soft ware, pair comparisons for customer satisfaction were done, and the dimensions are compared and prioritized through eight elements associating the service marketing including price, product, distribution, promotion, processing, physical evidence, personnel and productivity. The “price” factor among the elements associating the hotel management marketing gained the highest priority to provide customer satisfaction. The logicality of the priority setting in the aforementioned eight elements was confirmed by the hotel managers and the customers, and the order of the other priorities was set respectively as the personnel, product, promotion, distribution, processing, physical evidence, and productivity. Manuscript profile