Designing a model for measuring information technology level in organization by fuzzy set

Subject Areas : Futurology

Abbas  Toloie Ashlaghi ¹ (مسئول مکاتبات)
Reza  Radfar ² (ندارد)
Shabnam  Pasandideh ³ (ندارد)

Received: 2010-09-25 Accepted : 2011-02-17 Published : 2011-06-22

Keywords: Measuring, Modeling, FSAW, MCDM, Information Technology Level, Group Decision Making,

Abstract :

One of the difficult tasks in management is decision making. To accomplish all phases of decision makingprocess, all criteria must be measurable and quantitatively available. Because information technology, accordingto its intangible nature, has a broad range of definitions and generally undetermined indicators some of which arequalitative, there is no certain criterion to measure it. This paper aimed to consider all aspects of informationtechnology. Indicators of information technology have been set in four main groups and in each of them, themain criteria and related sub-criteria are defined. As qualitative and quantitative criteria cannot be measuredcertainly and accurately, the fuzzy systems (FS) are utilized to assess the magnitude of any indicator. To do so,after creating the matrix of decision-making, weights assessment techniques in multi-criteria-decision making(MCDM) have been used and then a model for measuring in order to gain points for a unique level ofinformation technology is provided. The method used to assess the weights is “grouping” that is one of thedecision-making techniques and the method of measurement is fuzzy simple addition weight (FSAW). Pointsearned, indicate the level of information technology in the organization. According to the implementation of themodel and examination by experts in this field, designed model was approved and is applicable in allorganizations that have IT units