Government to Citizens Success Factors: A Case of E-Government in Iran

Subject Areas : Futurology

M. Haghighi Nasab ¹ , B. Abedin ² , Sh. Janfeshan ³

1 - نویسنده مسئول یا طرف مکاتبه
2 - ندارد
3 - ندارد

Received: 2008-10-30 Accepted : 2009-01-15 Published : 2010-12-22

Keywords: Citizen Orientation, e-Goverment, Communication Services, Police +10,

Abstract :

AbstractImproving the quality of governmental services is a critical element of the national 20-Year VisionPlan for Development, which promotes the role of the government in Information and CommunicationTechnology (ICT). The objective of the present paper is to assess the level of success of thegovernment in providing e-government services for citizens in Tehran. The data were randomlycollected through a questionnaire from 768 citizens that received services from Police +10. The resultsshow that people were satisfied with the services provided. Recommendations are made for enhancingand promoting the level of acceptance and satisfaction with electronic services for futuree-government development