Total Quality Management as a Predictor for Institutionalization of Quality in Schools

Subject Areas : Education

علی KHalkhali ¹ (استادیار دانشگاه آزاد اسلامی واحد تنکابن)
SH GHahremani ² (کارشناس ارشد دانشگاه آزاد اسلامی واحد تنکابن)

Received: 2015-12-01 Accepted : 2015-12-01 Published : 2012-06-21

Keywords: Schools, TQM Components, Institutionalization of quality,

Abstract :

The present study aimed at exploring the predictability of the institutionalization of quality in schools based on the extent of their compliance with the Total Quality Management (TQM) components. This descriptive study was of correlational type. The sampling units were at the two levels: schools and teachers. The sampling frame consisted of all the public high schools in the West of Mazandaran province (36 high schools, 940 teachers). The sampling method was conducted in two stages based on purposive and stratified random sampling methods. First, 20 schools were sampled based on history, stability in management, socio-economic conditions, and student population. 506 teachers attended these schools out of whom 331 were selected in accordance with Krejcie and Morgan's tables using stratified random sampling method. The data were collected through two questionnaires; SCCTQM and IQS. The data were, then, analyzed using Pearson correlation and multivariate regression models (Inter and Step-wise). The results revealed a significant relationship between the levels of schools' compliance with TQM and their institutionalization of quality. The analysis showed that the level of compliance with components of TQM can, to some extent, predict the degree of institutionalization of quality in schools, as well

References:

Abrazi, M. & Yazdkhasti, A.(2011).Total Quality Management

in Education. www.irpds.com/FileEssay/41.rtf

Abu-Duhou, I. (1999). School based Management: UNESCO/IIEP.

Ahmadi, S. (1386). The Survey of Implement ability of Total Quality

Management in Shiraz Education System. New Ideas in Educational

Sciences Journal 2, Issue 3, Summer, pp. 25-42. 

Allen, N. ; Oakland, J.S. (1988). Quality Assurance in the Textile Industry:

Part I", International Journal of Quality & Reliability Management, Vol. 5 Iss:

5, pp.25 – 37.

Bonser, C.F., (1992). Total Quality Education. Public Administration

Review, 52 (5).

Crawford, K.; P. Shutler, (1999).Total Quality Management in Education:

Problems and Issues for Classroom Teachers,

, The International Journal of

Educational Management,13 (2).

Crosby, P. (1979). Quality is Free. New York: McGraw-Hill.

De Cosmo,

, R.D., J.S. Parker and M .A. Heverly. (1991). Quality

Management goes to Community College,

, in L.A. Sherr and D.K. Tester

(eds), Total Quality Management in Higher Education,

, New Directions for

Institutional Research, 71, Autumn.

Delors, J. (1998). Learning: The treasure within. Report to UNESCO of the

International Commission on Education for the Twenty-first Century. Paris:

UNESCO.

Deming W.E. (1986). Out of the Crisis, Cambridge: Cambridge University

Press.

Droodinejhad, F.Gh.(2005). Application of Total Quality Management

in Teaching-learning Process. Journal of Education, 21St, No. 2 (82), Tehran.

Feigenbaum, A.V. (1983). Total Quality Control. McGraw-Hill (New

York).

Freeston, K.R. (1992). Getting Started with TQM. Improving School

Quality, Vo. 50, No. 3, pp. 10-13.

Hadavand, S. (1389). Total Quality Management in Engineering Education

Programs.

Journal of Engineering Education, 12, No. 47, Autumn, pp 27-48.

Holt, D. G.; Willard-Holt, C. (2000). Lets get real – students solving

authentic corporate problems. Phi Delta Kappan 82 (3)

Juran, J. M. (1989). Juran on leadership for quality. New York: Free Press.

Juran, J.M.; Gryna, F.M. (1988). Juran Quality Control Handbook (Fourth

edition), New York: McGraw Hill,

Lunenburg, F. C. (2010). Total Quality Management Applied to Schools.

SCHOOLING, Vol. 1, No. 1.

Meyer, D. (2008). Quality Education Discussion.

http://www.ifuw.org/docs/2008 -qualityed-disc-summary.pdf

Mukhopadhyay, M. (2005). Total Quality Management in Education. Sage.

Mukhopadhyay, M. (1981). Barriers to Change in Secondary Education:

Some Case Studies, Udang: Education Books.

Murgatroyd, S. (1992). A new frame for managing schools: total quality

management, school organization, v12. n. 

 

Navaratnam, K.K. ; Oconnor, R. ( 1993 ). Quality Assurance in Vocation:

Meeting the Needs of Nineties; Vocational Aspect of Education, 45 (2).

Parasuraman, Zeithaml and Berry,(1985). A Conceptual Model of Service

Quality and Its

Implications for Future Research," Journal of Marketing, Fall, pp. 41-50.

Peters, T. J.; Waterman, Jr., (1982). In Search of Excellence: Lessons from

America's Best-Run Companies, New York, NY: Harper & Row.

Pfeffer, J. (1982). Organizations and Organization Theory. Boston: Pitman,

p. 239

Sallis, E. (1996). Total Quality Management in Education, London: Kogan

Page.

Selznick, P. (1957). Leadership in Administration, Evanston: Row

Paterson.

Selznick, P. (1996). Organization Philosophy. Administrative Science

Quarterly. 41, pp. 270-277.

Seymour, D.T., (1992). On Q: Causing Quality in Higher Education,

Macmillan, New York, NY.

Solimani, N. (2011). An Investigation into the Organizational Health of

Schools in Tehran on the Basis of Hoy and Fieldsman’s Model. Quarterly

Journal of New Approaches in Educational Administration. Iran. IAU,

Marvdasht Branch, Vol.2, No.4, pp.23-43

Tamadoni J.M. (2003). The Comparison of the Rate of Utilizing Methods

and Principles of Comprehensive Quality management among Headmasters

and Teachers of Female High schools In Tehran districts. M. A Thesis,

Islamic Azad University, Central Tehran Branch.

Terziovski, M. ; Howel, A. ; Sohal, A. ; Morrison, M. (2000). Establishing

mutual dependence between TQM and the learning organization: a multiple

case study analysis, Learning Organization, the, Vol. 7 Iss: 1, pp.23 – 32.

Yudof, M.G.; Busch, V, (1996). Total Quality: Myth or Management in

Universities? Change Magazine, 28 (6).