Determining the Burnout of Real Estate Consultants based on Communication Skills and Stress Management Strategies

Subject Areas :

فرشاد  علی اکبری ¹ (دانشجوی کارشناسی ارشد، رشته‌ی روانشناسی صنعتی و سازمانی، دانشگاه آزاد اسلامی، واحد تهران مرکزی، تهران، ایران.)
فریبا  حسنی ² (استادیار گروه روانشناسی، دانشگاه آزاد اسلامی، واحد تهران مرکزی، تهران، ایران)

Received: 2021-04-21 Accepted : 2021-07-15 Published : 2021-07-23

Keywords: burnout, communication skills, Stress Management Strategies, Real Estate Consultants,

Abstract :

This study aimed to determine the burnout of Real Estate consultants based on communication skills and stress management strategies. The research design was descriptive and correlational. The study population included all real estate consultants in District 7 of Tehran in the first half of 2020. Among them, selected 120 through the available sampling method. To collected data, used Lazarus and Folkman's (1984) stress coping strategies, Maslach's burnout (1986), and Queen Dam's (2004) communication skills questionnaires. Data were analyzed by SPSS23 software and Pearson correlation and regression analysis. Findings showed that there is a significant relationship between burnout and coping skills and communication skills. Thus, it is possible to predict burnout according to t = 4.64 in problem-solving strategy, t = 3.25 in emotion-oriented approach, and t = 4.27 in communication skills. Therefore, it is recommended to help reduce burnout in this group by providing practical training in increasing communication skills and problem-oriented stress coping strategies and reducing emotion-centered stress coping strategies.