Challenges facing higher education in improving the quality of educational services (a study with a phenomenological approach)
الموضوعات :
Somayeh Bahmei
1
(PhD graduated in Educational Management, Sari Branch, Islamic Azad University, Sari, Iran.)
Taraneh Enayati
2
(Department of Educational Management, Sari Branch, Islamic Azad University, Sari, Iran)
الکلمات المفتاحية: Content Analysis, Quality of educational services, Higher Education, barriers and challenges,
ملخص المقالة :
Todays education has gone beyond a social category and become an economic category that plays a key role in the hidden competition between different societies.Examining the challenges facing educational systems is one of the common ways to improve these systems. This study, if it is from the perspective of experts and specialists with experience in that field, can lead to better knowledge, planning, management and decision making in this field. Therefore, the present study was conducted with the aim of explaining the experiences of education professionals from barriers to improving the quality of higher education services.This study was conducted with a qualitative-phenomenological approach and qualitative content analysis. Thirteen education specialists who taught at Fars Farhangian University in the academic year 1399-1398 were selected for interviews based on purpose-based, criterion-based and theoretically saturated methods. Interviews were conducted in an unstructured and in-depth manner. In order to evaluate the research findings, continuous study and review of data, revision and analysis performed by colleagues were used. MAXQDA12 was used for data management.According to this study, barriers to the quality of higher education services in Farhangian University are mainly rooted in two general categories, including: "internal" and "external" factors. These factors were extracted in 8 main categories. "Professors and Staff", "Economics", "Facilities and Physical Structure", "Management and Organizational Structure", "Students", "Curriculum and Education", "Cultural and Social" and "Legislation and Politics" were the main classes.By being aware of these factors, stakeholders can make desirable changes to improve the quality of educational services.
References
Abdoli yazdi,Nooshin, Ashraf Ganjooi, Farideh, Puyan fard, Alireza & Oliya, Mohammad Saleh (2016). Evaluation of the quality of educational services in the physical education faculties of IAU branches across Iran and designing it`s model. Journal of Business Administration Researches, 8(16), 99-120.
Abugre, J. B, (2018). Institutional Governance and Management Systems in Sub-Saharan Africa Higher Education: Developments and Challenges in a Ghanaian Research University. Higher Education: TheInternational Journal of Higher Education Research,75(2),323-339
Ahmadi, Fatemeh Zahra, Mehr Mohammadi, Mahmoud, Tajrobekar, Mahshid, Pak nahad, Mahdieh, (2017). Develop criteria, indicators and evidence to determine the best educator in higher education. Journal of Higher education in Iran; 9 (2): 105-131.URL: http: //ihej.ir/ article-۱-۱۰۱۹-fa.html.
Allam, Zafrul (2020). Demystifying the Aspect of Quality in Higher Education: Insights from Saudi Arabia. SAGE open, Volume: 10 issue: 1, https:// doi.org/ 10.1177/ 2158244019899057.
Arcadio A, CERDA; Milton M., INOSTROZA & GARCÍA, Leidy Y (2020). Impact of the skills-based training model on the perceived quality of service and student loyalty in higher education. Espacios. Vol. 41 (Issue 09) Year 2020. Page 27. https://www.revistaespacios.com /a20v41n09/20410927.html#
Bahmei, S., Enayati, T. (2017). Dimensions and parameters affecting the quality of higher education Service quality by Internal and externalcustomers. Journal of New Approaches in Educational Administration, 8(31), 101-126.
Bahrami, Mostafa; Erfanian Ghonsooli, Leila (2019). Planning a lesson in higher education, Challenges and Solutions. 5th International Conference on Psychology, educational Sciences & Lifestyle.
Çerri,Shpëtim (2012). ASSESSING THE QUALITY OF HIGHER EDUCATION SERVICES USING A MODIFIED SERVQUAL SCALE. Annales Universitatis Apulensis Series Oeconomica, 14(2): 664-679.
Chenari, Alireza, Pourmansaf, Sadaf (2018). Policy-Making in Higher Education, 4th National Conference on Knowledge and Technology of Educational Sciences Social Studies and Psychology of Iran, Tehran. https://www.civilica.com/Paper-ESPCONF04-ESPCONF04_114.html
Creswell, J. W. (2007). Qualitative inquiry and research design: Choosing among five approaches (2nd ed.). Thousand Oaks, CA: Sage.
emami Hassan, radfar Reza Evaluation of the commercialization of the academic research and development . Koomesh. 2016; 17 (2) :439-446
Farasatkhah, Maghsood (2019). Universities, such as space (a new level of university life). University Quality Conference, Tehran University, Faculty of Entrepreneurship, dowries magazine, Issue 31, October. [In Persian].
Ghanizadeh Graily, M, Motallebi, A, (2015), Conceptual Model of Total Quality Management Excellence in the higher education system based on the European Foundation for Quality Management EFQM. Framework for quality assurance in Vocational Training. The second National Conference and the Ninth National Conference on Quality Assessment in the university system. Tehran-Farhangian University, Nasseibeh campus (Item code:1112). [In Persian].
Ghorbankhani, Mahdi, Salehi, Keyvan, (2017). Representation Challenges of Virtual Training in Iran's Higher Education System: A Study of Phenomenological Approach. Information and Communication Technology in Educational Sciences, 7(2(26)), 123-148.
Golabgirnik, Salimeh Sadat and Maqool, Ali and Naseri, Nazia Sadat and Charabin, Moslem, (2020). Designing the Organizational Excellence Model of Farhangian University. Quarterly Journal of Research in Educational systems, Vol. 14, No. 48, pp. 59-74.
Hassanzade samarin, Tooraj, (2020), Assessment and evaluation of educational quality of Payam Noor University of Talesh. Journal of Research in Educational Science. Volume 14, Issue 48, Pages 41-57 www.jiera.ir/ article_105072_325d8aee8c72116a5e530da94b9fdc81. pdf. [In Persian].
Hätönen H, Suhonen R, Warro H, Pitkänen A, Välimäki M (2010). Patients’ perceptions of patient education on psychiatric inpatient wards: a qualitative study. J Psychiatr Ment Health Nurs. 17(4):335–41.
Hoseinian Heidari, F, (2013), Professional skills and knowledge of teachers, teacher training centers from the perspective of managers, teachers and students. Occupational and organizational consulting. Vol. 5, No. 14, Pp 134-147, Spring. [In Persian].
Hsieh H, Shannon S (2005). Three approaches to qualitative content analysis. Qual Health Res, 15: 1-15.
Javadi Bora, M, Ebrahimzadeh, I, Farajollah, M& Sarmadi, M, (2012), Design model for evaluating the effectiveness of distance learning at PNU. Information and Communication Technologies in Education.Second year, No1, Page 80, Autumn. [In Persian].
Manafi Sharafabad, Kazem, Zamani, Elham (2013). The role of higher education system in cultural engineering of society. Cultural Engineering, Year 8, No. 77 Fall. Page: 103.
Mir Gafouri, Seyyed Habibollah, Shabani, Akram, Mohammadi, Khadijeh, Mansouri Mohammad Abadi, Soleyman. (2016). Identification and Ranking of Effective Factors Which Optimize Qualities of Educational Services Using Combined Approaches of Fuzzy VIKOR and Interpretive Structural Modeling (ISM). Journal of Instruction and Evaluation, 9(34), 13-33.
Mirsaeedi, Fatemeh, Gholami Arjanki, Ahmadreza, Ghodoosi, Mohammad (2020). Evaluating Educational Services Quality of the University with the SERVQUAL Model Evaluation of Educational Services Quality Based on SERVQUAL Model (Case Study: University of Torbat Heydarieh). Higher Education Letter, Vol. 12, No. 48, p.p 137-155.
Mohammadi Jalali Farahani, M, Noodeh Farahani, M, Nagahi, I, Badkoobehi hazave, V, 2015, Review the training needs of educators in Farhangian university. The second National Conference and the Ninth National Conference on Quality Assessment in the university system. Tehran University academics, campus Nusseibeh (item code: 1352). [In Persian].
Mojtabazadeh, Mohammad, abbaspour, Abbas, makeki, Hassan, farasatkhah, Maghsood (2018). Accreditation and Quality Assurance Model of Iran's Higher Education System from the Perspective of the Experts. jiera, 12(42), 7-24. doi: 10.22034/jiera.2018.78680
Munawar khan, M, Ahmed, I & Musarrat Nawaz, M, 2011, Student s Perspective of Service Quality in Higher Learning Institutions; An evidence Based Approach. International Journal of Business and Social Science. Vol. 2 No. 11 [Special Issue - June 2011].
Ranaee, Habibollah., SHemshiri, Babak, Ali mohammadlu, Moslem, Nazari, Peyman (2017). Identify effective indicators to assess of the educational services quality (Case Study: Shiraz University). Journal of New Approaches in Educational Administration, 8(31), 187-210.
Salarieh, Nura., DanaeeFard, Hassan., Rahnavard, Farajollah., Rajabzadeh, Ali. (2020). 'Designing a Tool for Measuring Human Resource Management Quality in Good Governance Base and Validating it in Iran’s Public Sector', Quarterly Journal of Public Organzations Management, 8(2), pp. 55-66. doi: 10.30473/ipom.2019.45895.3600
Salimi, Jamal, Ghasemi, Majid, Abdi, Arash (2019). Emerging Challenges in Iranian Higher Education and Presenting a Conceptual Model; the study of grounded theory. Management and Planning In Educational Systems, Vol. 12, No. 2. http://mpes.sbu.ac.ir/article/view/21963. [In Persian]
shariati, F., Amin biedokhti, A., najafi, M. (2019). Providing a model for improvement of the Quality of Technical and Vocational Training: with considering requirements of a knowledge-based economy. jiera, 13(47), 41-54. doi: 10.22034/jiera.2019.153837.1687
Siti Rapidah, Omar Ali, Nor Alesha, Md Shariff, Nur Shafini, Mohd Said, Khalid, Amin Mat (2020). The Effects of Service Quality Dimensions on Students’ Satisfaction: Hedperf Model Adoption. Jurnal Intelek, Volume 15 Issue 1 (February) 2020 https://pdfs.semanticscholar.org/a0a4/0f3064976797d3e1c1367b8dc148ddcd2ca6.pdf
Sobhaninejad, M, Keshavarz-zadeh, A, Panahi, M, 2014, Framework for quality assurance in vocational training. The second National Conference and the Ninth National Conference on Quality Assessment in the university system. Tehran University academics, campus Nusseibeh (Item Code:1093). [In Persian].
Sojasi qedari, Hamdollah, mahmoodi, Hamideh, shirmohamadi ,Mahboobeh (2020). An analysis of the quality of educational services provided for rural administrators (A case study of Dehyars in Nasrabad District, Torbat Jam County). researches in Geographical Sciences. 2020; 20 (57) :147-167. URL: http://jgs.khu.ac.ir/article-1-3075-fa.html. [In Persian].
Streubert H, Carpenter D, (2007). Qualitative research in nursing: Advancing the humanistic imperative. 4th Ed. Philadelphia: Lippincott Williams & Wilkins.
Sultan, P, Wong, H.Y, (2010), "Service quality in higher education–a review and research agenda", International Journal of Quality and Service Sciences, Vol. 2 Iss:2, pp.259–272.
Yousapronpaiboon, khanchitpol (2014). SERVQUAL:Measuring higher education service quality in Thailand, World conference on education science,116,p.p1088- 1095.
