گونه‌شناسی پیامدهای بلوغ دانش سبز کارکنان در شهرداری تهران براساس تحلیل کیو
الموضوعات :
داریوش زرین پور
1
,
ناصر میرسپاسی
2
,
رضا نجف بیگی
3
,
نازنین پیله وری
4
1 - دانشجوی دکتری مدیریت دولتی (گرایش منابع انسانی)، واحد علوم و تحقیقات، دانشگاه آزاد اسلامی، تهران، ایران.
2 - استاد، گروه مدیریت دولتی، واحد علوم و تحقیقات، دانشگاه آزاد اسلامی، تهران، ایران. *(مسوول مکاتبات)
3 - استاد، گروه مدیریت دولتی، واحد علوم و تحقیقات، دانشگاه آزاد اسلامی، تهران، ایران.
4 - دانشیار، گروه مدیریت صنعتی، واحد تهران غرب، دانشگاه آزاد اسلامی، تهران، ایران.
تاريخ الإرسال : 06 الأحد , ذو القعدة, 1443
تاريخ التأكيد : 26 الأربعاء , محرم, 1444
تاريخ الإصدار : 28 الثلاثاء , ربيع الثاني, 1444
الکلمات المفتاحية:
بلوغ دانش سبز,
شهرداری تهران,
گونه‌شناسی,
ملخص المقالة :
زمینه و هدف: یکی از سازمان اداری مرتبط با حوزه محیط‌زیست، شهرداری‌ها هستند که نقش مهمی در توسعه و حفاظت از آن ایفا می‌نمایند. این پژوهش تلاش دارد تا با واکاویی محتوایی نسبت به شناسایی ابعادِ پیامدی بلوغ دانش سبز منابع‌انسانی در گام اول اقدام نماید و سپس نسبت به گونه شناسایی آن براساس الگوی‌های تفسیری در شهرداری تهران اقدام نماید. لذا هدف این پژوهش گونه‌شناسی پیامدهای بلوغ دانش سبز کارکنان در شهرداری تهران براساس تحلیل کیو می‌باشد.
روش بررسی: این پژوهش از نظر روش شناسی ترکیبی و مبتنی بر تحلیل‌های فراترکیب و کیو می‌باشد. براین اساس ابتدا با استفاده از تکنیک ارزیابی انتقادی نسبت به تعیین پژوهش‌های مشابه اقدام گردید و سپس از طریق ایجاد پرسشنامه ماتریس کانونی براساس عبارت گفتمانی، نسبت به تفکیک گزاره‌ها اقدام گردید.(تهران-1397)
یافته‌ها: نتایج پژوهش نشان داد، تعداد ۸ گزاره با عنوان پایداری ارزش‌های اجتماعی سبز در الگوی تفسیری اول و ۸ گزاره با عنوان پایداری کارکردهای مدیریت منابع‌انسانی سبز در الگوی تفسیری دوم جای داده شده اند.
بحث و نتیجه‌گیری: نتایج پژوهش از یکسو نشان‌دهنده‌ی این موضوع هستند که سیستم‌های اطلاعات مدیریت سبز به عنوان اولین پیامد، قادر هستند تا به صورت چرخه‌ی فناورانه، نیازها و انتظارات شهروندان در مواجهه با خدمات شهرداری تهران را جذب نمایند و سپس براساس فرآیندهای ساختاری نسبت به ارائه خدمات با کیفیت به آنان به صورت خروجی سیستم اقدام کنند تا با بازخورد نتایج به مرحله ورودی سیستم، نواقص مربوط به کارکردهای سبز عملکردی شهرداری تهران را برطرف نمایند.
المصادر:
Zaim, H., Ramadani, V., Dinibutun, S.R., Gërguri-Rashiti, S. and Said, D.S. (2022). Knowledge management and human resources performance: evidence from Turkish family businesses, Journal of Family Business Management, 12(2): 185-199. https://doi.org/10.1108/JFBM-11-2020-0108
Enad Al-Qaralleh, R. and Atan, T. (2022). Impact of knowledge-based HRM, business analytics and agility on innovative performance: linear and FsQCA findings from the hotel industry, Kybernetes, 51(1): 423-441. https://doi.org/10.1108/K-10-2020-0684
Weed-Schertzer, B. (2020). Tools for Knowledge and Organizational Learning, (Il) Logical Knowledge Management, Emerald Publishing Limited, Bingley, 83-117. https://doi.org/10.1108/978-1-83867-803-620201003
Ansari, M., Rahmani Ushanloui, H., Rahmani, K, A., Hoseeni, A., Hasan Khani, H. (2013). Designing a framework for assessing the readiness to implement a knowledge management system in organizations based on critical success factors, management process and development, 26(1): 61-86. (In Persian)
Marques, J.M.R., La Falce, J.L., Marques, F.M.F.R., De Muylder, C.F. and Silva, J.T.M. (2019). The relationship between organizational commitment, knowledge transfer and knowledge management maturity, Journal of Knowledge Management, 23(3): 489-507. https://doi.org/10.1108/JKM-03-2018-0199
Amjad, F., Abbas, W., Zia-UR-Rehman, M., Baig, S, A., Hashim, M., Khan, A., Rehman, H. (2021). Effect of green human resource management practices on organizational sustainability: the mediating role of environmental and employee performance, Environmental Science and Pollution Research, 28(3): 28191-28206. https://doi.org/10.1007/s11356-020-11307-9
Asadolahidehkordi, E., Ghorbanpour, A., ahmadi, H. (2020). The Impact of Green Human Resource Management and Environmental Practices on Sustainable Performance in Downstream Petrochemical Industries. Journal of Sustainable Human Resource Management, 2(3): 156-139.
Margaretha, M., & Saragih, S. (2013). Developing new corporate culture through green human resource practice. International Conference on Business, Economics, and Accounting, 1-10.
Amrutha, V, N., Geetha, S, N. (2020). A systematic review on green human resource management: Implications for social sustainability, Journal of Cleaner Production, 247(1): 190-226. https://doi.org/10.1016/j.jclepro.2019.119131
Couckuyt, D. and Van Looy, A. (2021). An exploration of green business process maturity based on ecolabels, Business Process Management Journal, 27(2): 1999-2020. https://doi.org/10.1108/BPMJ-05-2021-0293
Janalizade GHazvini, M., Kaffashpoor, A., Rahimpour, A., Samaniyan, M. (2021). Designing a Paradigm Model for Green Human Resource Management Using Data-Based Method (Case Study; Municipality of Mashhad). Strategic Management Researches, 26(79): 83-106. (In Persian)
Kululanga, G.K. and Mccaffer, R. (2001). Measuring knowledge management for construction organizations, Engineering, Construction and Architectural Management, 8(5/6): 346-354. https://doi.org/10.1108/eb021195
Hoffman, J.J., Hoelscher, M.L. and Sherif, K. (2005). Social capital, knowledge management, and sustained superior performance, Journal of Knowledge Management, 9(3): 93-100. https://doi.org/10.1108/13673270510602791
Ioi, T., Ono, M., Ishii, K. and Kato, K. (2012). Analysis of a knowledge‐management‐based process of transferring project management skills, Campus-Wide Information Systems, 29(4): 251-258. https://doi.org/10.1108/10650741211253840
Laihonen, H., Lönnqvist, A. and Metsälä, J. (2015). Two knowledge perspectives to growth management, VINE, 45(4): 473-494. https://doi.org/10.1108/VINE-11-2014-0063
Ge, B. and Campopiano, G. (2021). Knowledge management in family business succession: current trends and future directions, Journal of Knowledge Management, 26(2): 326-349. https://doi.org/10.1108/JKM-09-2020-0701
Boamah, F.A., Zhang, J., Wen, D., Sherani, M., Hayat, A. and Horbanenko, O. (2022). Enablers of knowledge management: practical research-based in the construction industry, International Journal of Innovation Science, 14(1): 121-137. https://doi.org/10.1108/IJIS-09-2020-0142
Ronaghi, M. (2021). Evaluating Knowledge Management Maturity by interval type 2 fuzzy sets. Library and Information Sciences, 24(1): 156-173. (In Persian)
Shafee, S., Moradi, M., Jafari, M. (2019). Measuring of the Maturity of Knowledge Management in Libraries and Information centers (Case Study: Public Libraries of Kermanshah). Scientific Journal of Strategic Management of Organizational Knowledge, 2(6): 77-109. (In Persian)
Oliveira, M.A. and Lopes, I. (2020). Evaluation and improvement of maintenance management performance using a maturity model, International Journal of Productivity and Performance Management, 69(3): 559-581. https://doi.org/10.1108/IJPPM-07-2018-0247
Mitsakis, F. (2019). Modify the Redefined: Strategic Human Resource Development Maturity at a Crossroads, Human Resource Development Review, 18(4): 109-134. https://doi.org/10.1177/1534484319847043
Sarmadi, M., Effati, F. (2019). Assessing Maturity Level of the Knowledge Management Based on the APO Model and Providing Suggested Strategies for Implementation (case study: The municipality of Tehran). Knowledge Retrieval and Semantic Systems, 6(21): 1-23. (In Persian)
Zaid, A. A., Jaaron, A. A., & Bon, A. T. (2018). The impact of green human resource management and green supply chain management practices on sustainable performance: An empirical study. Journal of cleaner production, 204, 965-979.
Masri, HA, & Jaaron, A. (2017). Assessing green human resources management practices in Palestinian manufacturing context: An empirical. Journal of Cleaner Production 143, 474-489.
Lu, H., Xu, W., Cai, Sh., Yang, F., Chen, Q. (2022). Does top management team responsible leadership help employees go green? The role of green human resource management and environmental felt-responsibility, Corporate Social Responsibility and Environmental Management, https://doi.org/10.1002/csr.2239
Brouwer, M. (1999). Q is accounting for Tastes, Journal of Advertising Research, 39 (2): 35-39.
McKeown, B. F. Thomas, D. B. (1988). Q methodology, Quantitative Applications in the Social Sciences, Sage, Newbury Park, CA.
Shahhoseini, M., Narenji Sani, F., Fallah Karimi, S. (2015). Recognizing and categorizing challenges for implementing human resources strategy in Khorasan Regional Electric Company. Journal of Public Administration, 7(1): 89-109. (In Persian)
Dahiya, R., Le, S., Ring, J.K. and Watson, K. (2022). Big data analytics and competitive advantage: the strategic role of firm-specific knowledge, Journal of Strategy and Management, 15(2): 175-193. https://doi.org/10.1108/JSMA-08-2020-0203
Shukla, S.K. and Sushil, A. (2022). Benchmarking the practices of flexibility with maturity models and frameworks of organizational capabilities, Benchmarking: An International Journal, 29(2): 664-682. https://doi.org/10.1108/BIJ-08-2020-0459
Shukla, G.P. and Adil, G.K. (2022). A maturity stage model to explore repercussions of green manufacturing for manufacturing strategy decision areas, Management Research Review, 45(3): 300-330. https://doi.org/10.1108/MRR-12-2020-0780
Jirakraisiri, J., Badir, Y.F. and Frank, B. (2021). Translating green strategic intent into green process innovation performance: the role of green intellectual capital, Journal of Intellectual Capital, 22(7): 43-67. https://doi.org/10.1108/JIC-08-2020-0277
Ali, M., Puah, C.-H., Ali, A., Raza, S.A. and Ayob, N. (2021). Green intellectual capital, green HRM and green social identity toward sustainable environment: a new integrated framework for Islamic banks, International Journal of Manpower, https://doi.org/10.1108/IJM-04-2020-0185
Fawehinmi, O., Yusliza, M.Y., Mohamad, Z., Noor Faezah, J. and Muhammad, Z. (2020). Assessing the green behaviour of academics: The role of green human resource management and environmental knowledge, International Journal of Manpower, 41(7): 879-900. https://doi.org/10.1108/IJM-07-2019-0347
Moraes, S.d.S., Chiappetta Jabbour, C.J., Battistelle, R.A.G., Rodrigues, J.M., Renwick, D.S.W., Foropon, C. and Roubaud, D. (2019). When knowledge management matters: interplay between green human resources and eco-efficiency in the financial service industry, Journal of Knowledge Management, 23(9): 1691-1707. https://doi.org/10.1108/JKM-07-2018-0414
Yusliza, M.-.-Y., Norazmi, N.A., Jabbour, C.J.C., Fernando, Y., Fawehinmi, O. and Seles, B.M.R.P. (2019). Top management commitment, corporate social responsibility and green human resource management: A Malaysian study, Benchmarking: An International Journal, 26(6): 2051-2078. https://doi.org/10.1108/BIJ-09-2018-0283
Albort-Morant, G., Leal-Rodríguez, A.L. and De Marchi, V. (2018). Absorptive capacity and relationship learning mechanisms as complementary drivers of green innovation performance, Journal of Knowledge Management, 22(2): 432-452. https://doi.org/10.1108/JKM-07-2017-0310
Sepahvand, R., Nazarpoori, A., Sepahvand, M., Arefnezhad, M. (2022). The Effect of Green Human Resource Management Measures on Green Innovation through the Mediating Role of Green Organizational Culture: A Case Study of Managers and Experts of Small Waste Processing Companies. Organizational Culture Management, 20(1): 71-100. (In Persian)
Zare R, Mohammazadeh Sani S, Fathiizadeh A. (2021). The Effect of Knowledge Absorptive Capacity on Green Innovation Performance with the mediating role of Unlearning and moderating role of Relationship Learning. Strategic studies in the oil and energy industry, 13(50): 63-81. (In Persian)
Farrokhi, M., Amiri, Z., Delvi Esfahani, M. (2020). The Effect of Green Human Resource Management on Employee Environmental Behavior by Considering the Modifying Role of Individual Green Values and Service Culture. Journal of Sustainable Human Resource Management, 2(2): 137-157. (In Persian)
_||_
Zaim, H., Ramadani, V., Dinibutun, S.R., Gërguri-Rashiti, S. and Said, D.S. (2022). Knowledge management and human resources performance: evidence from Turkish family businesses, Journal of Family Business Management, 12(2): 185-199. https://doi.org/10.1108/JFBM-11-2020-0108
Enad Al-Qaralleh, R. and Atan, T. (2022). Impact of knowledge-based HRM, business analytics and agility on innovative performance: linear and FsQCA findings from the hotel industry, Kybernetes, 51(1): 423-441. https://doi.org/10.1108/K-10-2020-0684
Weed-Schertzer, B. (2020). Tools for Knowledge and Organizational Learning, (Il) Logical Knowledge Management, Emerald Publishing Limited, Bingley, 83-117. https://doi.org/10.1108/978-1-83867-803-620201003
Ansari, M., Rahmani Ushanloui, H., Rahmani, K, A., Hoseeni, A., Hasan Khani, H. (2013). Designing a framework for assessing the readiness to implement a knowledge management system in organizations based on critical success factors, management process and development, 26(1): 61-86. (In Persian)
Marques, J.M.R., La Falce, J.L., Marques, F.M.F.R., De Muylder, C.F. and Silva, J.T.M. (2019). The relationship between organizational commitment, knowledge transfer and knowledge management maturity, Journal of Knowledge Management, 23(3): 489-507. https://doi.org/10.1108/JKM-03-2018-0199
Amjad, F., Abbas, W., Zia-UR-Rehman, M., Baig, S, A., Hashim, M., Khan, A., Rehman, H. (2021). Effect of green human resource management practices on organizational sustainability: the mediating role of environmental and employee performance, Environmental Science and Pollution Research, 28(3): 28191-28206. https://doi.org/10.1007/s11356-020-11307-9
Asadolahidehkordi, E., Ghorbanpour, A., ahmadi, H. (2020). The Impact of Green Human Resource Management and Environmental Practices on Sustainable Performance in Downstream Petrochemical Industries. Journal of Sustainable Human Resource Management, 2(3): 156-139.
Margaretha, M., & Saragih, S. (2013). Developing new corporate culture through green human resource practice. International Conference on Business, Economics, and Accounting, 1-10.
Amrutha, V, N., Geetha, S, N. (2020). A systematic review on green human resource management: Implications for social sustainability, Journal of Cleaner Production, 247(1): 190-226. https://doi.org/10.1016/j.jclepro.2019.119131
Couckuyt, D. and Van Looy, A. (2021). An exploration of green business process maturity based on ecolabels, Business Process Management Journal, 27(2): 1999-2020. https://doi.org/10.1108/BPMJ-05-2021-0293
Janalizade GHazvini, M., Kaffashpoor, A., Rahimpour, A., Samaniyan, M. (2021). Designing a Paradigm Model for Green Human Resource Management Using Data-Based Method (Case Study; Municipality of Mashhad). Strategic Management Researches, 26(79): 83-106. (In Persian)
Kululanga, G.K. and Mccaffer, R. (2001). Measuring knowledge management for construction organizations, Engineering, Construction and Architectural Management, 8(5/6): 346-354. https://doi.org/10.1108/eb021195
Hoffman, J.J., Hoelscher, M.L. and Sherif, K. (2005). Social capital, knowledge management, and sustained superior performance, Journal of Knowledge Management, 9(3): 93-100. https://doi.org/10.1108/13673270510602791
Ioi, T., Ono, M., Ishii, K. and Kato, K. (2012). Analysis of a knowledge‐management‐based process of transferring project management skills, Campus-Wide Information Systems, 29(4): 251-258. https://doi.org/10.1108/10650741211253840
Laihonen, H., Lönnqvist, A. and Metsälä, J. (2015). Two knowledge perspectives to growth management, VINE, 45(4): 473-494. https://doi.org/10.1108/VINE-11-2014-0063
Ge, B. and Campopiano, G. (2021). Knowledge management in family business succession: current trends and future directions, Journal of Knowledge Management, 26(2): 326-349. https://doi.org/10.1108/JKM-09-2020-0701
Boamah, F.A., Zhang, J., Wen, D., Sherani, M., Hayat, A. and Horbanenko, O. (2022). Enablers of knowledge management: practical research-based in the construction industry, International Journal of Innovation Science, 14(1): 121-137. https://doi.org/10.1108/IJIS-09-2020-0142
Ronaghi, M. (2021). Evaluating Knowledge Management Maturity by interval type 2 fuzzy sets. Library and Information Sciences, 24(1): 156-173. (In Persian)
Shafee, S., Moradi, M., Jafari, M. (2019). Measuring of the Maturity of Knowledge Management in Libraries and Information centers (Case Study: Public Libraries of Kermanshah). Scientific Journal of Strategic Management of Organizational Knowledge, 2(6): 77-109. (In Persian)
Oliveira, M.A. and Lopes, I. (2020). Evaluation and improvement of maintenance management performance using a maturity model, International Journal of Productivity and Performance Management, 69(3): 559-581. https://doi.org/10.1108/IJPPM-07-2018-0247
Mitsakis, F. (2019). Modify the Redefined: Strategic Human Resource Development Maturity at a Crossroads, Human Resource Development Review, 18(4): 109-134. https://doi.org/10.1177/1534484319847043
Sarmadi, M., Effati, F. (2019). Assessing Maturity Level of the Knowledge Management Based on the APO Model and Providing Suggested Strategies for Implementation (case study: The municipality of Tehran). Knowledge Retrieval and Semantic Systems, 6(21): 1-23. (In Persian)
Zaid, A. A., Jaaron, A. A., & Bon, A. T. (2018). The impact of green human resource management and green supply chain management practices on sustainable performance: An empirical study. Journal of cleaner production, 204, 965-979.
Masri, HA, & Jaaron, A. (2017). Assessing green human resources management practices in Palestinian manufacturing context: An empirical. Journal of Cleaner Production 143, 474-489.
Lu, H., Xu, W., Cai, Sh., Yang, F., Chen, Q. (2022). Does top management team responsible leadership help employees go green? The role of green human resource management and environmental felt-responsibility, Corporate Social Responsibility and Environmental Management, https://doi.org/10.1002/csr.2239
Brouwer, M. (1999). Q is accounting for Tastes, Journal of Advertising Research, 39 (2): 35-39.
McKeown, B. F. Thomas, D. B. (1988). Q methodology, Quantitative Applications in the Social Sciences, Sage, Newbury Park, CA.
Shahhoseini, M., Narenji Sani, F., Fallah Karimi, S. (2015). Recognizing and categorizing challenges for implementing human resources strategy in Khorasan Regional Electric Company. Journal of Public Administration, 7(1): 89-109. (In Persian)
Dahiya, R., Le, S., Ring, J.K. and Watson, K. (2022). Big data analytics and competitive advantage: the strategic role of firm-specific knowledge, Journal of Strategy and Management, 15(2): 175-193. https://doi.org/10.1108/JSMA-08-2020-0203
Shukla, S.K. and Sushil, A. (2022). Benchmarking the practices of flexibility with maturity models and frameworks of organizational capabilities, Benchmarking: An International Journal, 29(2): 664-682. https://doi.org/10.1108/BIJ-08-2020-0459
Shukla, G.P. and Adil, G.K. (2022). A maturity stage model to explore repercussions of green manufacturing for manufacturing strategy decision areas, Management Research Review, 45(3): 300-330. https://doi.org/10.1108/MRR-12-2020-0780
Jirakraisiri, J., Badir, Y.F. and Frank, B. (2021). Translating green strategic intent into green process innovation performance: the role of green intellectual capital, Journal of Intellectual Capital, 22(7): 43-67. https://doi.org/10.1108/JIC-08-2020-0277
Ali, M., Puah, C.-H., Ali, A., Raza, S.A. and Ayob, N. (2021). Green intellectual capital, green HRM and green social identity toward sustainable environment: a new integrated framework for Islamic banks, International Journal of Manpower, https://doi.org/10.1108/IJM-04-2020-0185
Fawehinmi, O., Yusliza, M.Y., Mohamad, Z., Noor Faezah, J. and Muhammad, Z. (2020). Assessing the green behaviour of academics: The role of green human resource management and environmental knowledge, International Journal of Manpower, 41(7): 879-900. https://doi.org/10.1108/IJM-07-2019-0347
Moraes, S.d.S., Chiappetta Jabbour, C.J., Battistelle, R.A.G., Rodrigues, J.M., Renwick, D.S.W., Foropon, C. and Roubaud, D. (2019). When knowledge management matters: interplay between green human resources and eco-efficiency in the financial service industry, Journal of Knowledge Management, 23(9): 1691-1707. https://doi.org/10.1108/JKM-07-2018-0414
Yusliza, M.-.-Y., Norazmi, N.A., Jabbour, C.J.C., Fernando, Y., Fawehinmi, O. and Seles, B.M.R.P. (2019). Top management commitment, corporate social responsibility and green human resource management: A Malaysian study, Benchmarking: An International Journal, 26(6): 2051-2078. https://doi.org/10.1108/BIJ-09-2018-0283
Albort-Morant, G., Leal-Rodríguez, A.L. and De Marchi, V. (2018). Absorptive capacity and relationship learning mechanisms as complementary drivers of green innovation performance, Journal of Knowledge Management, 22(2): 432-452. https://doi.org/10.1108/JKM-07-2017-0310
Sepahvand, R., Nazarpoori, A., Sepahvand, M., Arefnezhad, M. (2022). The Effect of Green Human Resource Management Measures on Green Innovation through the Mediating Role of Green Organizational Culture: A Case Study of Managers and Experts of Small Waste Processing Companies. Organizational Culture Management, 20(1): 71-100. (In Persian)
Zare R, Mohammazadeh Sani S, Fathiizadeh A. (2021). The Effect of Knowledge Absorptive Capacity on Green Innovation Performance with the mediating role of Unlearning and moderating role of Relationship Learning. Strategic studies in the oil and energy industry, 13(50): 63-81. (In Persian)
Farrokhi, M., Amiri, Z., Delvi Esfahani, M. (2020). The Effect of Green Human Resource Management on Employee Environmental Behavior by Considering the Modifying Role of Individual Green Values and Service Culture. Journal of Sustainable Human Resource Management, 2(2): 137-157. (In Persian)
