Leveraging Engaged Parties in SIP Domains of eTOM Framework by using ITSM Reference Model
الموضوعات :
Faranak Mireskandari
1
(Islamic Azad University, Tehran Central Branch)
Ramin Nasiri
2
(Department of Computer Engineering, Islamic Azad University, Central Tehran Branch, Tehran, Iran)
Gholamreza Latif Shabgahi
3
(Department of Electronic,Shahid Beheshti University, Tehran, Iran.)
الکلمات المفتاحية: ITSM, Business Process Framework eTOM, Demand Management, Requirement Management Telcos, Parties,
ملخص المقالة :
the telecommunications industry plays an important role in providing ICT services to a wide range of customers. In addition to individual customers, corporate customers also are user of these services and have an important role to make return on investment for telecom companies (Telcos). Therefore, this group of customers should not be ignored by any reason. This is where the Telecom Companies provide special services that named B2B to these customers. The Business Process Framework eTOM is proposed as a telecom. Framework to standardize and mature B2B processes by a separate section called Engaged Parties. In this paper, by using the ITSM Reference Model, we aim to improve the B2B processes in the business process framework already named item. Hereby, considering the ever-increasing Demands and needs of customers (in this paper customers mostly are Enterprises and Companies), and declaring the power inherent while using Customer Relationship Processes of ITSM Reference Model, we aim to complete B2B processes of the eTOM framework while focusing on Telcos.
[1] Business Process Framework (eTOM), Concept and Principle , v. 15.0.0 , 2015
[2] Business Process Framework (eTOM), Process Decomposition and description, v. 15.0.0, 2015.
[3] PRM. IT IBM Process Reference Model for IT, V.3.0, 2008.
[4] ITIL Advisory Group, “Service Strategy of ITIL® V3”, The UK Chapter of the itSMF, 2007
[5] ITIL Advisory Group, “Service Design Overview of ITIL® V3”, The UK Chapter of the itSMF, 2007
[6] ITIL Advisory Group, “Service Transition of ITIL® V3”, The UK Chapter of the itSMF, 2007
[7] ITIL Advisory Group, “Service Operation of ITIL® V3”, The UK Chapter of the itSMF, 2007
[8] ITIL Advisory Group, “Service Improvement of ITIL® V3”, The UK Chapter of the itSMF, 2007
[9] ITIL Advisory Group, “An Introductory Overview of ITIL® V3”, The UK Chapter of the itSMF, 2007
[10] P.Fauska, N. Kryvinska, C. Strauss, " E-Commerce and B2B Services Enterprises" IEEE, 2013.
[11] ITU-T Recommendation, “Enhanced Telecom Operations Map (eTOM) – B2B integration: Using B2B inter-enterprise integration with the eTOM”, ITU-T, 2004.
